Manager E-Commerce - Products & Projects

2/2014 – 10/2015

Consulting / blog / e-commerce / online marketing / project management / process optimization / SEA / SEO / Start-Up Coaching / Technology Coaching / Sales

Schulung / Training (IT), Prozessoptimierung, IT-Beratung (allg.), Management (allg.), Marketing (allg.), SEO / SEM, Online Marketing (allg.), Public Relations, Schulung / Coaching (allg.), Handel (allg.), E-Commerce

2/2014 – 1/2015

- Responsibility for the business unit shop.heise.de with the strategic goal of focusing all commercial online activities of the publishing house
- Restructuring of the unit within 6 months including
• Replacement of the fulfillment supplier, payment providers and the shop system from the scratch
• Relaunch of shop.heise.de in January 2013 with significant increase of conversion rates e.g. due to reducing Checkout from 6 to 1 Steps
- Operational and strategic leadership in the areas of Performance Marketing, Product Management, IT & Support
- Set-Up of a customer interaction and lifecycle management strategy (CRM)
- Extensive stakeholder management internally & externally

Management (allg.), Marketing (allg.), Produktmanagement, CRM (Customer Relationship Management), Public Relations