Projekt‐ & Berufserfahrung
2/2013 – 2/2014Tätigkeitsbeschreibung
In my one year time period with AVIS Budget I had the following track record, that I can more deeply elaborate on request:
trained 120 Rental Sales Agents of the Licensee's Center-South Italy Network ,
Trained and Coached 26 Station Managers, while visiting from 4 to 7 times the 13 main Stations, developing a full Ancillary Sales culture.
In those 13 main stations, over one year I gave a decisive contribution to:
+5% / +40% increase of Ancillary Sales (average +20%)
+0.8€ / +5€ (average +3€) increase RPD (Revenue per day) for Ancillary Sales
Overall territory Increase of Revenues from Ancillary Sales: about 1.2 M€
Telekommunikation / Netzwerke (allg.), Schulung / Training (IT), Management (allg.), Mergers / Acquisitions, Public Relations, Schulung / Coaching (allg.)
Coordination of the multicultural, even remotely located teams.
Product, Project and Market&Sales experience.
Account management with overall reposnibility: from idea/proposal up communication and delivery.
Contract negotiation with Partners and Suppliers.
Direct experience with both Telesales and Counter Sales performance improvements.
Scouting and hiring of suitable team members, especially sales & marketing resources.
Coordination with internal and external business unit and other stakeholder.
Experience with widespread CRM tool (Siebel, Salesforce.com).
Specifically for the Desired Skills and Experiences I can bring:
Degree in Engineering, plus 20 years development of business administration and economics skills with
major multinationals and high-tech startups.
Experience in Social Media/ e-commerce with an innovative Anglo-Italian start-up (e-vouchers).
High motivation and commitment to ambitious goals and company’s success.
Self-starting and entrepreneurial mentality as well as a good business acumen.
Strong communication skills and effective dialogue, negotiation, conflict management (ADR Professional).
Very good analytical skills and professional Office practice (especially Excel and Powerpoint).
Direct Experience in customer service and telesales.
Italian mother tongue, fluent in English (C1 equivalent), plus A2-level of German and a basic understanding of Spanish and French, I leverage on my 20-yers experience and track-records in various industries such as High Tech, Energy, New Media and Automotive Service Retail.
- University degree (MSc) Electronic Engineering – Telecommunication (1984)
- Safety & Security Officer in the Italian Air Force - (1984-85)
- Passionate, determined, self-starting, well-balanced, good communicator.
- Resilient, committed to get results against challenging targets.
- Used to dynamic, complex, turbulent a nd fast changing organisations.
- Likes to travel and work in an international context.