IT Software Support

7/2015 – 3/2016

Part of Save and Restore team
• Backup, Restore, System Recovery
• System Installation, Migration and Upgrade
• PTF download and installation procedures
• Tape libraries, Virtual tape libraries, Image catalogs
• Work direct with customers on the phone or via e-mail
• Resolving complex customer’s issues

IBM Großrechner

8/2011 – 7/2015

Console monitoring, escalating issues, resolving issues
• Work with ticketing tools: HPSM9, HPSC, OVSD, OVSD CAT, DW, BMC
• Mainframe scheduling tools: CA7, OPC, Control-M
• MQ-Tivoli, Netview, IMF,SDSF, OPS, MVS
• JCL, Familiar with CICS, IMS and DB2, Web Sphere MQ
• Performing change implementation and Disaster Recovery tests on service critical
systems
• Performing Initial Program Load (IPL) and Power on Reset (POR) procedures

IMS (IBM), Incident Management, ITIL, IBM ISPF, IBM Tivoli Software, IBM Großrechner

8/2008 – 8/2011

End of Day procedures on bank servers, PIN encoding and printing
• Monitoring network connections between the bank and worldwide card
issuers (VISA, MasterCard, American Express)
• Processing payment files, generating reports for departments, generating
monthly statements for customers
• Performing regular daily and weekly backups and updates of bank servers
• Monitoring of all authorizations and transactions

IT-Support (allg.)