freiberufler BMC Remedy ITSM / BMC Atrium CMDB Consultant auf freelance.de

BMC Remedy ITSM / BMC Atrium CMDB Consultant

offline
  • auf Anfrage
  • 10997 Berlin
  • Weltweit
  • cs  |  de  |  en
  • 23.10.2018

Kurzvorstellung

[...] has over 8 years of experience in project coord. & management and application development with the focus on Business and Technical consultancy in the area of Enterprise Service Management, particularly design and implementation of BMC products

Auszug Referenzen (4)

"I'd recommend [...] for all the future projects of ITSM Tools design/implementation/customization."
Senior BMC Consultant
Pavlo Rudenko, Bombardier Transportation
Tätigkeitszeitraum

11/2013 – 2/2016

Tätigkeitsbeschreibung

Bombardier Transportation (BT) replaced their global IT supplier by different suppliers for particular IT areas. As a part of this transformation BT set up an internal IT department to take control over its IT processes and oversee the activities of the new suppliers. [...] participated on the projects listed below which were a part of the transformation programme.

End User and IS Service Request Catalogue (10/2014 – 02/2016)
Design and setup a new process for the end to end processing of the end user service requests. This includes the definition of the process, design and build of the Prime – Remedy interface, design and setup of the end user services based on the new service catalogue which includes above 100 end user services.

[...]'s main responsibilities within this project were:
- Design and build of the Prime – Remedy interface
- Customize the Remedy Service Management Application
- Design and setup the Service Requests (Q&A, AIF)
- Conduct workshops with the Service Owners
- Coordinate offshore teams

CMDB Design for the Workplace project (05/2014 – 09/2014)
Delivery of expert knowledge in the design and build phase of the project.

[...]'s main responsibilities within this project were:
- Conduct workshops with service owners, identify the CMDB structure
- Collect data requirements
- Map the desired solution to BMC Atrium CMDB Common Data Model
- Prepare a CMDB design and data model
- Setup the data model in the tool

Request Fulfilment Management Process and new Service Requests setup (02/2014 – 04/2014)
Design of a new Request Fulfilment process to on board new service requests. Design and setup new infrastructure service requests.

[...]'s main responsibilities within this project were:
- Identify the needs of various Process Owners
- Design a new process used to on board new service requests
- Setup the process in the BMC Remedy tool (SRM and Change Mgmt applications)
- Design and setup new service requests in BMC Remedy
- Coordinate offshore teams

ITSM Processes and Tools GAP Analysis (11/2013 – 01/2014)
As a part of an IT transformation project an analysis of current ITSM processes and tools was performed in order to identify gaps and areas where improvements needed.

[...]'s main responsibilities within this project were:
- Perform workshops with Bombardier process owners, map the current ITSM process and tool landscape
- Elaborate a gap analysis of processes maturity towards ITIL v3 and compliance towards BMC Remedy tools

Eingesetzte Qualifikationen

Incident Management, ITIL, Service Management

"I appreciate working with [...]. His technical knowledge and communication skills were a benefit to the project and helped moving it forward to it's goal."
Solution Consultant/Architect
Tomas Danek, Telefónica Czech Republic
Tätigkeitszeitraum

12/2011 – 8/2013

Tätigkeitsbeschreibung

BMC Atrium CMDB and ITSM Change Management Implementation

Delivery of expert knowledge in the design and build phase of the project in order to implement new CMDB and migrate data from surrounding systems including HP openView.

[...]'s main responsibilities within this project were:
- Lead of the Analysis & Design Stream
- Lead of the Data Colllection & Validation Stream
- Collection of customer requirements and their analysis
- Mapping of the desired solution to the BMC tools
- GAP Analysis of consumers data requirements

Skills Used:
- knowledge of BMC Atrium CMDB
- knowledge of BMC Remedy ITSM Suite
- experience from other similar projects

Eingesetzte Qualifikationen

Incident Management, ITIL, Service Management

"[...] solid BMC knowledge as well as communication skills in many foreign languages make him a very valuable asset for international projects with ITSM focus."
ITSM Consultant
Sylvain Bernolle, Devoteam
Tätigkeitszeitraum

7/2011 – 11/2011

Tätigkeitsbeschreibung

Replacement of the Network Management tool and data transfer into the Atrium CMDB

BNP is one of the leading financial companies in France. [...] has provided ITSM Consultancy to BNP in Project Management and IT Software Management.

Replacement of an internally developed tool used to store the data about the network elements, such as servers, routers, printers etc. throughout the whole company. All the data concerning servers stored in this tool has been shifted to the CMDB Atrium. Also additional functionalities provided by this tool, e.g. evaluation of CI’s availability based on its availability schedules, maintenance planning etc. have been re-implemented in BMC Remedy.

[...] main responsibilities in this project were:
- Collection of customer requirements and their analysis
- Redaction of the replacement study
- Implementation of customizations in the CMDB and ARS (7.6.04)
- Testing and de-bugging


Interconnection between System Architect and BMC Atrium CMDB (6.3, 7.6.04)
In order to automate the impact identification of server outages on the availability of applications and services, BNP PF IT requested to identify and represent the relationships between servers, services, and applications in the CMDB. The data about these configuration items was available in the CMDB, but the information about the relationships was missing. The goal of this project was to identify the necessary data in the IBM Rational System Architect tool and its transfer to the CMDB.

[...] main responsibilities in this project were:
- Collection of customer requirements and their analysis
- Analysis of the data stored in the CMDB and the System Architect tool (with support of the architecture department)
- Creation of attributes in the CMDB to represent the relationships
- Data mapping end data transfer

Eingesetzte Qualifikationen

Incident Management, ITIL, Service Management

"[...] BMC expertise combined with his communication skills in many foreign languages make him a valuable expert for international ITSM projects."
Remedy Consultant
Sylvain Bernolle, Devoteam
Tätigkeitszeitraum

1/2011 – 6/2011

Tätigkeitsbeschreibung

Kronos2 - ITSM Transformation Phase 1
Design of the roadmap for process and tool optimisation in the IT service management area in the shared service centre for the whole Home Credit group. Analysis and optimisation of the processes Incident management, Request fulfilment and Service level management. Design of the service catalogue. Design and implementation of the solution in BMC Remdy ITSM Suite.

- Design of the roadmap for process and tool optimization in the IT Service Management
- Mapping of the desired solution to the BMC tools
- Collection of customer requirements and their analysis
- Installation of BMC products
- Customizations Implementation based on gap analysis of between customer requirements the out-of-the-box solution
- Testing and de-bugging

Skills Used:
BMC Remedy ARS 7.6.03
BMC Remedy ITSM Suite 7.6.03

Eingesetzte Qualifikationen

Incident Management, ITIL, Service Management

Ich biete

  • ITIL
  • Service Management

Projekt‐ & Berufserfahrung

Senior BMC Consultant
Bombardier Transportation, Berlin
11/2013 – 2/2016 (2 Jahre, 4 Monate)
Manufacturer of Trains
Tätigkeitszeitraum

11/2013 – 2/2016

Tätigkeitsbeschreibung

Bombardier Transportation (BT) replaced their global IT supplier by different suppliers for particular IT areas. As a part of this transformation BT set up an internal IT department to take control over its IT processes and oversee the activities of the new suppliers. [...] participated on the projects listed below which were a part of the transformation programme.

End User and IS Service Request Catalogue (10/2014 – 02/2016)
Design and setup a new process for the end to end processing of the end user service requests. This includes the definition of the process, design and build of the Prime – Remedy interface, design and setup of the end user services based on the new service catalogue which includes above 100 end user services.

[...]'s main responsibilities within this project were:
- Design and build of the Prime – Remedy interface
- Customize the Remedy Service Management Application
- Design and setup the Service Requests (Q&A, AIF)
- Conduct workshops with the Service Owners
- Coordinate offshore teams

CMDB Design for the Workplace project (05/2014 – 09/2014)
Delivery of expert knowledge in the design and build phase of the project.

[...]'s main responsibilities within this project were:
- Conduct workshops with service owners, identify the CMDB structure
- Collect data requirements
- Map the desired solution to BMC Atrium CMDB Common Data Model
- Prepare a CMDB design and data model
- Setup the data model in the tool

Request Fulfilment Management Process and new Service Requests setup (02/2014 – 04/2014)
Design of a new Request Fulfilment process to on board new service requests. Design and setup new infrastructure service requests.

[...]'s main responsibilities within this project were:
- Identify the needs of various Process Owners
- Design a new process used to on board new service requests
- Setup the process in the BMC Remedy tool (SRM and Change Mgmt applications)
- Design and setup new service requests in BMC Remedy
- Coordinate offshore teams

ITSM Processes and Tools GAP Analysis (11/2013 – 01/2014)
As a part of an IT transformation project an analysis of current ITSM processes and tools was performed in order to identify gaps and areas where improvements needed.

[...]'s main responsibilities within this project were:
- Perform workshops with Bombardier process owners, map the current ITSM process and tool landscape
- Elaborate a gap analysis of processes maturity towards ITIL v3 and compliance towards BMC Remedy tools

Eingesetzte Qualifikationen

Incident Management, ITIL, Service Management

Senior BMC Consultant
Ferro, Prague
9/2013 – 11/2013 (3 Monate)
Manufacturer of performance materials for industry, including coatings, colors, ceramics, chemicals and plastics
Tätigkeitszeitraum

9/2013 – 11/2013

Tätigkeitsbeschreibung

SCCM and Atrium CMDB (onDemand) Interface for Ferro

A remote project for Ferro US to setup the interface between SCCM and Atrium CMDB onDemand to synchronize user and device data and setting up relationships between them.

[...]'s main responsibilities within this project were:
- Approach the customer, clarify requirements
- Design the interface between SCCM and Atrium CMDB
- Configure the interface
- Setup regular import jobs

Eingesetzte Qualifikationen

Incident Management, ITIL, Service Management

Solution Consultant/Architect
Telefónica Czech Republic, Prague
12/2011 – 8/2013 (1 Jahr, 9 Monate)
Telekommunikation
Tätigkeitszeitraum

12/2011 – 8/2013

Tätigkeitsbeschreibung

BMC Atrium CMDB and ITSM Change Management Implementation

Delivery of expert knowledge in the design and build phase of the project in order to implement new CMDB and migrate data from surrounding systems including HP openView.

[...]'s main responsibilities within this project were:
- Lead of the Analysis & Design Stream
- Lead of the Data Colllection & Validation Stream
- Collection of customer requirements and their analysis
- Mapping of the desired solution to the BMC tools
- GAP Analysis of consumers data requirements

Skills Used:
- knowledge of BMC Atrium CMDB
- knowledge of BMC Remedy ITSM Suite
- experience from other similar projects

Eingesetzte Qualifikationen

Incident Management, ITIL, Service Management

ITSM Consultant
BNP Paribas Personal Finance, Paris
7/2011 – 11/2011 (5 Monate)
Banken
Tätigkeitszeitraum

7/2011 – 11/2011

Tätigkeitsbeschreibung

Replacement of the Network Management tool and data transfer into the Atrium CMDB

BNP is one of the leading financial companies in France. [...] has provided ITSM Consultancy to BNP in Project Management and IT Software Management.

Replacement of an internally developed tool used to store the data about the network elements, such as servers, routers, printers etc. throughout the whole company. All the data concerning servers stored in this tool has been shifted to the CMDB Atrium. Also additional functionalities provided by this tool, e.g. evaluation of CI’s availability based on its availability schedules, maintenance planning etc. have been re-implemented in BMC Remedy.

[...] main responsibilities in this project were:
- Collection of customer requirements and their analysis
- Redaction of the replacement study
- Implementation of customizations in the CMDB and ARS (7.6.04)
- Testing and de-bugging


Interconnection between System Architect and BMC Atrium CMDB (6.3, 7.6.04)
In order to automate the impact identification of server outages on the availability of applications and services, BNP PF IT requested to identify and represent the relationships between servers, services, and applications in the CMDB. The data about these configuration items was available in the CMDB, but the information about the relationships was missing. The goal of this project was to identify the necessary data in the IBM Rational System Architect tool and its transfer to the CMDB.

[...] main responsibilities in this project were:
- Collection of customer requirements and their analysis
- Analysis of the data stored in the CMDB and the System Architect tool (with support of the architecture department)
- Creation of attributes in the CMDB to represent the relationships
- Data mapping end data transfer

Eingesetzte Qualifikationen

Incident Management, ITIL, Service Management

Remedy Consultant
Home Credit International, Brno
1/2011 – 6/2011 (6 Monate)
Banken
Tätigkeitszeitraum

1/2011 – 6/2011

Tätigkeitsbeschreibung

Kronos2 - ITSM Transformation Phase 1
Design of the roadmap for process and tool optimisation in the IT service management area in the shared service centre for the whole Home Credit group. Analysis and optimisation of the processes Incident management, Request fulfilment and Service level management. Design of the service catalogue. Design and implementation of the solution in BMC Remdy ITSM Suite.

- Design of the roadmap for process and tool optimization in the IT Service Management
- Mapping of the desired solution to the BMC tools
- Collection of customer requirements and their analysis
- Installation of BMC products
- Customizations Implementation based on gap analysis of between customer requirements the out-of-the-box solution
- Testing and de-bugging

Skills Used:
BMC Remedy ARS 7.6.03
BMC Remedy ITSM Suite 7.6.03

Eingesetzte Qualifikationen

Incident Management, ITIL, Service Management

Project Coordinator
AXA Bank Europe, Prague
11/2009 – 5/2010 (7 Monate)
Banken
Tätigkeitszeitraum

11/2009 – 5/2010

Tätigkeitsbeschreibung

SOM project

[...]’s mission consisted in taking the lead on the OTP (One Time Password) functionality in the e-banking project and solving the certification phase with Telefónica O2. The OTP functionality is handling customer’s requests for logging into the e-banking application. The counterparties in the projects: CapGemini / Oracle Financial / AXA Bank Europe / ATS and Telefonica O2.

- Coordination of international teams
- Preparation of the action plan
- International teams support

Eingesetzte Qualifikationen

Enterprise project management (EPM)

Ausbildung

Czech Technical University - Computer Science - Master Study (MSc)
(Computer Science)
Jahr: 2008
Ort: Prague

Qualifikationen

BMC Software
• BMC Remedy ITSM up to 9.1
• BMC Remedy AR System to 9.1
• BMC Atrium CMDB up to 9.1

Other ESM Software
• Service Now (Administration, Scripting)

Functional Skills
• Project Organization, Project Team building
• Project Change Management (Organizational transformation, communication, training)

Enterprise Service Management
• Awareness planning and initiatives, Business Case for ITSM projects, Organization principles and rules, Vendor Management


Certifications
• Remedy ITSM 7.5 Administering, BMC (2011)
• ServiceNow System Administrator, ServiceNow (2012)
• ITIL Foundation Version 3, TÜV SÜD (2011)
• VitalQIP 7.x Administrator, Devoteam Genesis (2009)


Trainings:
• Best Practice in ITSM migration from 7.6.04 to 8.1 (BMC WebEx 2013)
• What’s new in ITSM 8.1 for Administrators + exam (WBT 2013)
• ServiceNow Administration (2011)
• BMC Remedy AR System 7.5: Foundation (2011)
• BMC Remedy IT Service Management 7.5: Administering (2011)
• BMC Remedy Service Desk 7.6 (2011)
• BMC Remedy Asset Management 7.6 (2011)
• BMC Remedy Change Management 7.6 (2011)
• BMC Atrium 7.6 (2011)
• ESM Sales Process (2010)
• ServiceNow Administrator Training Bootcamp (2011)
• ServiceNow Implementation Bootcamp (2012)

Über mich

[...] has more than 8 years of experience in project coordination & management, application development and testing. He is used to take part on international projects in international environments.
Since 2010, [...] is focusing on Business and Technical consultancy in the area of Enterprise Service Management, particularly design and implementation of BMC products.

Persönliche Daten

Sprache
  • Tschechisch (Muttersprache)
  • Deutsch (Fließend)
  • Englisch (Fließend)
  • Französisch (Fließend)
  • Spanisch (Fließend)
  • Polnisch (Fließend)
  • Russisch (Gut)
Reisebereitschaft
Weltweit
Arbeitserlaubnis
  • Europäische Union
Profilaufrufe
2439
Alter
39
Berufserfahrung
16 Jahre und 5 Monate (seit 07/2005)

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