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ITSM Technical Expert

offline
  • auf Anfrage
  • 12247 Steglitz-Zehlendorf
  • Weltweit
  • uk  |  ru  |  en
  • 31.08.2018

Kurzvorstellung

Technical consultant for all the aspects of Business Service Management (BSM), ITSM processes (ITIL v.3 methodology) and Solutions, like BMC Remedy and ServiceNow.

Auszug Referenzen (1)

"This is one of the projects Pavlo made as a freelancer for our company and the results were really outstanding. He possess good organization skills, always motivated and eager to show the best result. I would also like to admit his communication skills, as he was able to gather all necessary information in short terms and organize people in very accurate leadership manner."
ITSM Consultant
Kundenname anonymisiert
Tätigkeitszeitraum

4/2012 – 8/2012

Tätigkeitsbeschreibung

IT vulnerabilities assessment process design, vulnerabilities assessment tool - standard operation procedures design based on ITIL v.3 practices.

Eingesetzte Qualifikationen

ITIL, IT Service Management (ITSM)

Ich biete

  • IT Service Management (ITSM)
  • ITIL

Projekt‐ & Berufserfahrung

Senior ITSM Consultant
Bombardier Transportation GmbH, Berlin
9/2014 – 8/2016 (2 Jahre)
Transportation
Tätigkeitszeitraum

9/2014 – 8/2016

Tätigkeitsbeschreibung

BMC Remedy ITSM 8.1 (OnDemand) product ownership, requirements gathering and analysis, stakeholders management, support team leadership

Eingesetzte Qualifikationen

Incident Management, ITIL, Service Management, Stakeholder-Analyse, Enterprise project management (EPM), Asset management

ITSM Consultant
Ciber GmbH, Dusseldorf
7/2014 – 8/2014 (2 Monate)
Telekommunikation
Tätigkeitszeitraum

7/2014 – 8/2014

Tätigkeitsbeschreibung

Performed a proof of concept for BMC Remedy ITSM basic modules: Incident, Problem and Change Management

Eingesetzte Qualifikationen

Incident Management, ITIL, Service Management, IT Service Management (ITSM), Change Management

ITSM Consultant
Novartis AG, Basel
2/2014 – 6/2014 (5 Monate)
Life Sciences
Tätigkeitszeitraum

2/2014 – 6/2014

Tätigkeitsbeschreibung

BMC Analytics Solution (SAP BOI) - configuring reporting out of BMC Remedy ITSM Suite based of customer requirements

Eingesetzte Qualifikationen

SAP BusinessObjects (BO), Incident Management, IT Service Management (ITSM), Change Management

ITSM Consultant
Euroclear SA/NV, Brussel
1/2013 – 2/2014 (1 Jahr, 2 Monate)
Banken
Tätigkeitszeitraum

1/2013 – 2/2014

Tätigkeitsbeschreibung

BMC ITSM 8.1 Service Asset and Configuration Management implementation. Solution design, customer data mapping and migration, intergation interfaces setup. Collaborated with internal teams in regards to daily management for on premise ITSM solution.

Eingesetzte Qualifikationen

ITIL, Service Management, SCCM (System Center Configuration Manager), Asset management

ITSM Consultant
Sogei S.p.A., Rome
10/2012 – 11/2012 (2 Monate)
Gesundheitswesen
Tätigkeitszeitraum

10/2012 – 11/2012

Tätigkeitsbeschreibung

Did a proof of concept for data transpormation capabilities of BMC Remedy Atrium Integrator solution.

Eingesetzte Qualifikationen

Pentaho Open-Source-BI-Suite, IT Service Management (ITSM)

ITSM Consultant
Infopulse Ukraine LLC, Kiew
4/2012 – 8/2012 (5 Monate)
IT Services Provider
Tätigkeitszeitraum

4/2012 – 8/2012

Tätigkeitsbeschreibung

IT vulnerabilities assessment process design, vulnerabilities assessment tool - standard operation procedures design based on ITIL v.3 practices.

Eingesetzte Qualifikationen

ITIL, IT Service Management (ITSM)

Senior IT Engineer
Evry ASA, Oslo
3/2010 – 8/2014 (4 Jahre, 6 Monate)
Banken
Tätigkeitszeitraum

3/2010 – 8/2014

Tätigkeitsbeschreibung

Solution workflow design, standard operation procedures development for such ITSM solutions, like BMC Remedy ITSM Suite and HP Service Manager

Eingesetzte Qualifikationen

Incident Management, IT Service Management (ITSM), HP OpenView

Senior IT Engineer
Ukraine International Airlines, Kiew
1/2009 – 2/2010 (1 Jahr, 2 Monate)
Aviation/Transport
Tätigkeitszeitraum

1/2009 – 2/2010

Tätigkeitsbeschreibung

Workflow and processes design for internally developed ITSM web tool, which has covered basic ITSM processes: Incident, Problem and Change Management

Eingesetzte Qualifikationen

Incident Management, ITIL, Service Management, Change Management

Zertifikate

PMP Essentials
September 2015
ServiceNow Certified System Administrator
März 2015
BMC Remedy 8.x Certified Specialist
August 2014
ITIL v.3 Expert (Service Lifecycle Stream)
September 2012
MCSA Microsoft Server 2008
Mai 2010

Ausbildung

NTUU KPI, Master of Computer Sciences
(Ausbildung)
Jahr: 2007
Ort: Kiew

Qualifikationen

Basic expertise:
• Technical expert in delivering ITSM solutions and processes into complex customer environments
• Coordinator for both external and internal parties during the complete project lifecycle
• Global standards design, implementation/post implementation support with user training
• SLA management and KPI analysis, business requirements analysis
• Delivering continuous improvement in the customer experience
• Budget planning and project estimating
• Experienced within medicine, transportation, bank and finance, IT outsourcing, heavy industry companies
• Contract conditions negotiation with solution provider
• Analytical and problem-solving skills to resolve technological problems
• Proven team player and team builder
• Strong communication skills (both written and verbal)

BSM Technical expertise:
• BMC Remedy ITSM 7.x-9.x
• BMC Remedy AR System 7.x-9.x
• BMC Atrium CMDB up 7.x-9.x
• BMC Atrium Discovery and Dependency Mapping
• BMC Analytics for BSM
• Service Now (Administration, Scripting)
• HP Service Center (Administration)
• GLPI

Other technical knowledge:
• Windows/Linux Operating System, Virtual machine configuration and connectivity
• Software development/scripting: MS Visual Studio, Javascript, PHP, HTML, CSS, PowerShell
• Databases: MS SQL Server, MySQL
• Middleware technologies: MS SCCM, VMware, IIS, Apache
• Experience of WebServices, API’s, Database-level integrations/ETL
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working a SaaS environment

Über mich

Client-focused and team oriented Business Service Management Professional with about 10 years experience in IT. Effective in building and maintaining good client relationship, focused on maintaining quality standards. Quick learner for new concepts and technologies, good communication and interpersonal skills. Solid technical and analytical skills, experienced in requirements management and communication, solution assessment and validation.

Persönliche Daten

Sprache
  • Ukrainisch (Muttersprache)
  • Russisch (Muttersprache)
  • Englisch (Fließend)
  • Deutsch (Grundkenntnisse)
Reisebereitschaft
Weltweit
Arbeitserlaubnis
  • Europäische Union
  • Schweiz
  • Vereinigte Staaten von Amerika
Home-Office
bevorzugt
Profilaufrufe
1741
Alter
35
Berufserfahrung
19 Jahre und 2 Monate (seit 09/2002)
Projektleitung
6 Jahre

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