Genesys Certified Professional

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85570 Markt Schwaben
14.06.2019

Kurzvorstellung

Momentan arbeite ich als Genesys Expert (Freelancer) bei VKB.

Ich biete

IT, Entwicklung
  • SIP (Session Initiation Protocol)
Management, Unternehmen, Strategie
  • Call Center

Projekt‐ & Berufserfahrung

Genesys Product Architect
Allianz, Istanbul
4/2015 – 12/2015 (9 Monate)
Soziale Einrichtungen
Tätigkeitszeitraum

4/2015 – 12/2015

Tätigkeitsbeschreibung

• IVR application development via Composer 8.x
• Web service integration
• Strategy development in IRD (Interaction Routing Designer)
• iWS customization
• SIP trunking between Alcatel PBX and Genesys
• IRD and Composer training for company personnel

Eingesetzte Qualifikationen

SIP (Session Initiation Protocol), Webservices, VoiceXML (Voice Extensible Markup Language)


Genesys Product Architect, Team LEADER
Halkbank, Istanbul
1/2013 – 8/2015 (2 Jahre, 8 Monate)
Banken
Tätigkeitszeitraum

1/2013 – 8/2015

Tätigkeitsbeschreibung

• Technical architect and the technical project lead for the whole project, multisite and HA environment with Genesys GVP, SIP, Outbound, Info Mart, Email, Chat and Agent Scripting modules.
• Migrating existing IVR application (Nortel IVR) to Genesys Composer in the first phase, development new IVR with dynamic and proactive menus in the second phase of the project ( almost 200+ vxml pages)
• Creating new and dynamic IRD strategies
• Development of the Info Mart reports (SQL queries only not BO objects).
• Working on the topology with genesis of the all solution for the customer, including HA and distributed environment

Eingesetzte Qualifikationen

SAP BusinessObjects (BO), SQL, Scripting, SIP (Session Initiation Protocol), VoiceXML (Voice Extensible Markup Language), Architektur (allg.), Technische Projektleitung / Teamleitung


Genesys Product Specialist
Denizbank, Istanbul
8/2012 – 11/2012 (4 Monate)
Banken
Tätigkeitszeitraum

8/2012 – 11/2012

Tätigkeitsbeschreibung

• Implementation of Genesys Framework 8.x and GVP version 8.x
• IVN and SSG integration
• Integration of Genesys SIP with Alcatel PBX
• Writing the outbound Call flows via Composer 8.x, integration with SQL database
• Creating dynamic IVN campaign infrastructure
• Integration of MRCP and TTS with Multilanguage support

Eingesetzte Qualifikationen

SQL, SIP (Session Initiation Protocol), VoiceXML (Voice Extensible Markup Language), JavaScript


Product developer specialist
Akbank, Istanbul
6/2010 – 10/2011 (1 Jahr, 5 Monate)
Banken
Tätigkeitszeitraum

6/2010 – 10/2011

Tätigkeitsbeschreibung

• Deployment and implementation of GVP modules (1000 ports) HA (High Available)
• Deployment HA Sip Server,
• Integrating Avaya ACD through Genesys Avaya TServer, Multi-Site and distributed call routing via Sip Server,
• Writing call routing strategies in Genesys IRD,
• Writing IVR application in Genesys Composer 8.X
• Training the bank’s staff
• Creating and designing (as architect) a 3th party application Interactive Voice Notification system (IVN) using Genesys SSG and integrating with Avaya CM (proactive notification application without OCS solution)

Eingesetzte Qualifikationen

SIP (Session Initiation Protocol), VoiceXML (Voice Extensible Markup Language), Schulung / Training (IT), Architektur (allg.)


Genesys Product Specialist
Yapı Kredi Bank, Istanbul
1/2010 – 1/2011 (1 Jahr, 1 Monat)
Banken
Tätigkeitszeitraum

1/2010 – 1/2011

Tätigkeitsbeschreibung

• Deployment and implementation of GVP components (Resource Manager, Media Contol Platform, SNMP master Agent, Reporting Server) in a multisite and HA environment.
• Deployment HA Sip Server,
• 1200 ports IVR, Over 1500 Agents
• Integrating with Cisco CM
• Integrating with VHT (Virtual Hold)
• Integration of Genesys SIP Server with Cisco Gateways (SIP Trunking)

Eingesetzte Qualifikationen

Router / Gateways, SIP (Session Initiation Protocol)


Web Application Developer
UYBHM, Istanbul
4/2008 – 4/2009 (1 Jahr, 1 Monat)
Hochschulen und Forschungseinrichtungen
Tätigkeitszeitraum

4/2008 – 4/2009

Tätigkeitsbeschreibung

• Developing Intranet (PHP & MySql) ve Internet applications
• Creating company presentation documents
• Responsible for CISCO PBX and Firewall maintenance

Eingesetzte Qualifikationen

mySQL, PHP


IT System Administrator
IstCom, Istanbul
12/2006 – 3/2008 (1 Jahr, 4 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

12/2006 – 3/2008

Tätigkeitsbeschreibung

• Support of whole PC and network infrastructure
• Windows 2003 domain management
• Maintenance of Genesys servers and network components
• Maintenance of Netscreen VoIP switches
• Installing Nortel IP Phones
• Support, administration of VoIP and Data lines between Turkey and Germany.

Eingesetzte Qualifikationen

IT-Support (allg.), Systemadministration (allg.), Telekommunikation / Netzwerke (allg.), VoIP


Managing Partner
ByteOcean oHG, Olpe
11/2004 – 5/2006 (1 Jahr, 7 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

11/2004 – 5/2006

Tätigkeitsbeschreibung

• Implementing network infrastructures for companies
• Helpdesk support for customers' servers , networks,
• Web design and support for Internet applications
• Hardware provider
• Several IT trainings

Eingesetzte Qualifikationen

Hardware Entwicklung, IT-Support (allg.), Telekommunikation / Netzwerke (allg.), Internet / Intranet, Inbetriebnahme (allg.), Webdesign


Zertifikate

Genesys Certified Professional Version 8 – Info Mart 8 Consultant
Oktober 2014

• Genesys Certified Professional Version 8 - System Consultant, Voice Platform (GCP8-CVP)
September 2012

• Genesys Certified Professional Version 8 - System Consultant, Inbound Voice (GCP8, CIV)
September 2012

Ausbildung

Imformatik
(Bachelor)
Jahr: 2001
Ort: Istanbul

Qualifikationen

• Genesys CIM : Deployment, implementation, integration, troubleshooting, HA and/or distributed architecture design and creating topology.
• Sip Server : Integration with GVP and native TServers (cisco,Avaya), iscc topology, creating switch objects like trunk, trunk group, VOIP services etc. and troubleshooting of single or HA sip servers.
• URS : Deployment, implementation, integration, troubleshooting
• GVP : Deployment, implementation, integration, troubleshooting, creating Logical Resource Groups, IVR Profiles and DID Groups,
• Outbound solution : Deployment, implementation, integration, troubleshooting, creating basic and advanced treatment via scxml,
• CCA Reporting : Deployment, implementation, integration, troubleshooting of CCA solution, creating CCPulse and CCA templates
• Genesys Info Mart : Deployment, implementation, integration, troubleshooting and report development, design HA architecture of ICON and Info Mart.
• Composer : Designing and creating of complex IVR (vxml) systems, building proactive and/or dynamic IVR menus or announces based customer segmentation or product ownership.
• IRD : Designing and creating of complex strategies, implementation via VHT.
• e-services : Deployment, installation, basic configuration, specially e-mail solution
• co-browsing : Deployment, implementation, integration to the web pages

Persönliche Daten

Sprache
  • Türkisch (Muttersprache)
  • Deutsch (Fließend)
  • Englisch (Fließend)
  • Griechisch (Grundkenntnisse)
Reisebereitschaft
Europa
Arbeitserlaubnis
  • Europäische Union
Home-Office
unbedingt
Profilaufrufe
981
Alter
41
Berufserfahrung
18 Jahre und 11 Monate (seit 01/2001)
Projektleitung
10 Jahre

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