Project Manager
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- 3110 Münsingen
- Europa
- en | de | el
- 06.12.2016
Kurzvorstellung
Qualifikationen
Projekt‐ & Berufserfahrung
12/2014 – 7/2015
Tätigkeitsbeschreibung
• Managed project resources, budget and timelines using Prince2 methodology
• Developed 2016 - 2020 business plan for the Insel International Center (IIC), serving 4'500 international patients per year
• Created internal and hospital external marketing and communication plans
• Documented business process landscape covering 6 major processes
• Proposed recommendations for 9 sub-projects for implementation
Projektmanagement, PRINCE2, Projektdurchführung
9/2011 – 7/2012
Tätigkeitsbeschreibung
• Organized program for newly formed hospital executive advisory board, resulting in first 3 new collaboration projects
• Developed and managed overall marketing plan for promoting strategic account management approach and value to hospital executives
• Created key value proposition messages and marketing materials
• Conducted market analysis of top 10 key competitors active in the area of strategic account management and their customer value offerings and activities
Marketing- / Vertriebsanalyse, Account management
9/2001 – 2/2011
Tätigkeitsbeschreibung
• For account teams of 30 professionals, optimized client service approach through standardized processes including account strategy and revenue planning, sales pipeline and proposal management and contract administration
• Regularly exceeded revenue targets on global accounts with of $8, 10, $12 and $35m respectively across Europe, the Americas, and Asia
• Increased revenues on main named account from $9m to $40m over six years
• Significantly increased number of key client executive relationships through relationship management, client events and thought leadership publications
• As Supply Manager, developed one of the Firm's first major global master framework service agreements for all services across all major client geographies
• Organized global client Assessment of Service Quality through 60 personal interviews to measure client satisfaction and develop actions for improvement
Partner relationship management (PRM), Postsales, Presales, CRM (Customer Relationship Management), Account management
12/1997 – 9/2001
Tätigkeitsbeschreibung
• Acquired and managed strategy and business improvement projects for a wide range of corporate clients in the healthcare, life science, insurance and telecom sectors. Example mandates include:
o Designed and implemented business process improvement initiatives for large healthcare insurer for increasing efficiency and reducing costs
o Conducted strategic market assessment and plan for a casualty insurer evaluating entrance into health care insurance business
o Developed portfolio of strategic eHealth initiatives for health insurer and a university hospital
o Managed pre-launch market evaluation for hip implant product
o Developed and implemented business plan for a diagnostics company evaluating entrance into diabetes disease management services
Projektmanagementberatung, Unternehmensberatung, Prozessberatung
6/1990 – 3/1997
Tätigkeitsbeschreibung
• Directed and managed ambulatory care medical facility of a multi-specialty medical group, contracting with large managed care organizations
• Lead projects to improve operational performance an quality of departments
• Promoted and maintained quality standards of operations according to national and state accreditation agencies' requirements
• Marketed health center to new and existing patients, partnering with local health plan and community representatives
Management (allg.), Projektmanagement, Personalführung, Controlling
Ausbildung
University of Southen California (USC)
University of California Los Angeles (UCLA)
Über mich
Weitere Kenntnisse
• Experience driving global and national teams in client relationship development and account management
• Development of effective corporate and team culture through understanding of people, management concepts and approaches
• Strong ability to lead/influence informally in matrix organizations
• Responsible for resource and operational management of project teams including time and budget controlling
• Experience teaming with physicians and other health professionals toward joint patient management and healthcare delivery goals
• Technical and operational management of 40 employees with a yearly budget responsibility of 1 mil. USD
Practical Technical
Experience:
• Project management
• Business process modeling and optimization
• Business development and marketing
• Strategic account and relationship management
• Customer marketing and international event planning
• Systematic measurement and evaluation of customer satisfaction
• Pursuit and proposal management and delivery
• Sales pipeline management and reporting
• Product development and management for consulting offerings
• Contract negotiating, implementation and management
• Market and competitor analysis
• Change management
Methodological
Competencies:
• Lean Healthcare
• Prince2
• Assessment/analysis of situations quickly and accurately
• Analytical thinking and structured approaches
• Independent, customer-focused and quality-conscious working method
Personal/Social
Competencies:
• Effective working in multi-cultural business environments
• Resilient, working under tight deadlines and stakeholder pressure
• Advise, assist motivate, and bring topics and people together
• Positive attitude, energetic and enthusiastic
Persönliche Daten
- Englisch (Muttersprache)
- Deutsch (Fließend)
- Griechisch (Gut)
- Portugiesisch (Grundkenntnisse)
- Schweiz
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