Apple System Engineer / Scrum Master / High Level Architect / Head of IT / PM / CTO / Teamlead

8/2018 – 2/2019

 Review/redesign of a support service structure 1st to 3rd level
 Steering of three major subcontractors
 Development of infrastructure as high-level architect
 Removal of impediments with upper management, Networkservices, Security, Cyber-Defence-Center, Exchange, DNS, Governance etc.
 Organising kickoffs, pitches, workshops and teammeetings
 Preparing reportings and KPI-measurements
 Controlling ticket-handling and SLA-breaches
 Handling services in a transitionperiod incl. knowledgetransfers
 Public communication to clients through self-service portal
 Attendance of dailies, stand-ups, sprintplannings and refinements
 Preparation of the kanbanboard & backlog, assistance of PO & SM
 Implementation of an apple based cashingservice globally
 Activation of DEP and ANFPS on national level
 Introduction apple´s T2 Chip into CE environment
 Rededesigning Jamf infrastructure globally
 Designing the confluence-based documentation
 Setup of an Apple Business Manager Account for BMW
 Coordination of workshops with Jamf, Apple, Cancom and VM-Ware
 Running DevOps incl. enrollment of features and patches in INT / PROD

DevOps (allg.), ITIL, OSX, Confluence (Atlassian), IT Service Management (ITSM), SCRUM, Jira

1/2017 – 7/2017

Administrierung, Wartung, Security-Checks, Onboarding

McAfee (allg.), OSX

4/2016 – 5/2016

Einführung eines MDM Server zum managen von Ipads in bestehende Infrastruktur/Domain, Apple Developer Business-Account, DOP, VPP, etc... Apple Server App div. Apple Configuration, Profilmanagement App-Dev...

OSX, Serveradministration (allg.), Mobile Entwicklung (allg.), TCP/IP, IT-Beratung (allg.)