Projekt‐ & Berufserfahrung
9/2017 – 1/2021Tätigkeitsbeschreibung
- Part of the implementation AGILE team of the CPQ software.
- Scripting in macro language proprietary to PROS
- Requirement gathering
- Test cases definition
- Implementation & deployment using GIT workflows.
Python, Testing (IT)
11/2014 – 7/2016Tätigkeitsbeschreibung
- I was part of the support team handling functional support tickets. As a 4-member team we were handling 1000 – 1500 tickets per month with a 24 SLA for a first resolution.
- Rolled out a CRM instance for 100 users, 4 objects, 2 access roles.
- I was in changer of designing and amending reports for the end client or for the Operational team.
CRM (Customer Relationship Management)
Marketing Automation Experience (Marketo, Sharpspring, Email templates, Leads Management)
Certified Oracle CRM OnDemand Implementation
Cisco Certified Network Associate
Developing and maintaining my own web tools