System Analyst, CPQ , Salesforce CRM , Workshop Trainer

9/2017 – 7/2021

- Part of the implementation AGILE team of the CPQ software.
- Scripting in macro language proprietary to PROS
- Requirement gathering
- Test cases definition
- Implementation & deployment using GIT workflows.

Python, Testing (IT)

11/2014 – 7/2016

- I was part of the support team handling functional support tickets. As a 4-member team we were handling 1000 – 1500 tickets per month with a 24 SLA for a first resolution.
- Rolled out a CRM instance for 100 users, 4 objects, 2 access roles.
- I was in changer of designing and amending reports for the end client or for the Operational team.

CRM (Customer Relationship Management)