Interim (project) Manager, IT Service Management expert

1/2007 – 6/2008

The ManpowerGroup is a global provider of workforce solutions.

While working as a project manager for the Dutch division of Manpower, I was responsible for the following projects.

--- Implementation of DirectTalent Jobboard. The Group had started a Global Initiative to strengthen the capabilities for attracting and retaining workforce talent, Utilizing Internet technologies. Interesting new aspect for me in this project for me was that there was also a large part of business change involved where I was responsible for. We spend a good amount of thinking on how to embed the new tool and the philosophy with it at all levels in the organisation.

--- Development and Implementation of Management Information (KPI) Dahsboard. Manpower wanted a KPI dashboard which could visually show business performance on key metrics of Manpower Netherlands. Cognos was selected as BI platform to achieve this and the solution was developed in house. Key challenge in this project was that while building the integration layer we discovered that not every source system used the same metrics and calculation methods, and that these first needed to rationalized and source systems adjusted.

IBM Cognos, Projektmanagement (IT), WebSphere, Java (allg.), Projektmanagement - Angebotsmanagement

6/2006 – 1/2007

Koninklijke KPN NV (KPN) is an integrated ICT service provider. KPN offers data broadband services, IPTV services, mobile (voice, data and SMS) and fixed line telephony.

As Transition Manager in KPN I was responsible for transitioning the support for new strategic corporate customers’ services from projects to IT operations.

ITIL, Enterprise project management (EPM)

10/2004 – 3/2006

InterAccess is an IT Services Company mainly focussed on the Dutch Government, Education, Healthcare and Finance markets.

As a Project Manager at InterAccess I was responsible for the development of an Online Desktop Service and for the Bid Management of a number of successful awarded bids to Public Procurement Request of Dutch Government Offices.

Projektmanagement (IT), VDI (Virtual Desktop Infrastructure), IT-Outsourcing-Konzepte, Projektmanagement - Angebotsmanagement, Outsourcing

1/2000 – 4/2004

Multrix is one of the first Dutch SaaS and Cloud Services providers “avant la lettre”, with a long history of SaaS-i-fying office productivity and business application functionality.

As a Project Manager at Multrix, I helped develop and deliver (50+) SaaS/ASP services. Mostly on request of our clients, we would collaborate with an application developer or vendor to make their product available online utilizing the Multrix services. Often we were the first to try this with their product. Examples of projects I was responsible for are:

--- Development and European deployment of managed desktop and business application services (10+ countries, 20+ locations, 100+ users). Transition to centralized online service and deployment to sites for Europe’s largest distributor for the Composite Industry. After of the application landscape to the transition to the Multrix datacenters, we where able to able to bring a new sales office online for our client only needing two days of effort of a Multrix engineer.

--- The development and Global deployment of a managed vpn/firewall service. Rollout to ~40 countries and ~60 locations. Our client had selected an application to consolidate the financials for their operating companies. In most locations the local infrastructure was not complete, or completely not under their control;). Our client approached us for a deployment solution. We developed four variants, describing the prerequisites, advantages, risks and costs for each set-up. We contacted the sites to gather technical information and a local IT contact. We successfully implement within 3 months and for under eur. 50K.

--- Presales, Service Design and Service Transition of a Outsourcing contract for the total IT Operation and Assets of a Dutch based globally operating media company (1200+ Users)

--- Service Design and Service Transition for a Dutch Association of Notaries. (500+ users, 25+ applications)

Projektmanagement (IT), SAAS, SAN / NAS, Cloud Computing, VPN (Virtual Private Network), Citrix XenServer, VDI (Virtual Desktop Infrastructure), IT-Outsourcing-Konzepte, Projektmanagement - Angebotsmanagement