Banking Process Management Expert - Experienced Project Manager

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60327 Frankfurt am Main


Experienced project manager in the Financial Services Industry
Lean Management Implementation Expert
Certified Lean Six Sigma Black Belt
Extensive knowledge of process design, improvement and management, focus Banking

Ich biete

Management, Unternehmen, Strategie
  • Projektmanagement
  • Lean Management
  • Prozessmanagement
  • Six sigma
IT, Entwicklung
  • Projektmanagement (IT)
  • Prozessoptimierung
Finanzen, Versicherung, Recht
  • Bankwesen (allg.)

Projekt‐ & Berufserfahrung

Program Coordinator Digitization & Operational Excellence
Santander Consumer Technology Services Germany, Mönchenglandbach
7/2017 – 12/2018 (1 Jahr, 6 Monate)

7/2017 – 12/2018


Set-up and implementation of internal process restructuring & re-educating the dev-ops teams, project management & general management (Lean & Agile methodologies). Focus on optimization potential in 5 areas (customer, operational management, process efficiency, ethics & communication as well as skills & competencies). >200 processes mapped & >35 processes optimized. Internals trained in Lean Six Sigma (green belt) methods (pragmatic application) as well as Agile & Lean methodologies.

Eingesetzte Qualifikationen

Agile Entwicklung, Lean Management, Projektmanagement, Six sigma, Business Analyse

Business Analyst, Coordinator
Rabobank Netherlands, Utrecht
1/2017 – 5/2017 (5 Monate)

1/2017 – 5/2017


For setting up a global community platform for clients of the Bank, I support the internal (re)structuring and (re)alignement of the project by providing
- Expertise knowledge on community platform setup
- Key decision documents
- Business Case & Competitor analyses
- Transformation planning

Eingesetzte Qualifikationen

Projektmanagement (IT), Business Analyse

Proposal new Fee structures & Pricing
ABN Amro Germany, Frankfurt am Main
1/2016 – 9/2016 (9 Monate)

1/2016 – 9/2016


Analysis of as-is fee structure, client segmentation & pricing followed by in-depth proposal for implementation of new organizational architecture, segmentation & price modelling structure. Proposal included role profiles, methodology & application.

Project Manager & Analyst

Eingesetzte Qualifikationen

Lean Management, Prozessmanagement, Projektmanagement, Business Analyse, Preis- / Konditionengestaltung

Implementation Customer Excellenc
ABN Amro Germany, Frankfurt am Main
6/2015 – 12/2016 (1 Jahr, 7 Monate)

6/2015 – 12/2016


Leading the implementation of the Lean Management based Customer Excellence program with a focus on Operational Excellence, Client Centricity, Process Efficiency, Employee Competency & Company Culture. The core project team consisted of 5 external and 6 internally trained experts with a full focus on implementation over the duration of 1.5 years.

Lead & Coach of the Customer Excellence implementation team, direct report to the board of directors.

Eingesetzte Qualifikationen

Lean Management, Prozessmanagement, Projektmanagement

Mapping & Optimization of core Value Streams
ABN Amro Germany, Frankfurt am Main
1/2015 – 12/2016 (2 Jahre)

1/2015 – 12/2016


Analysis and mapping of all private banking processes (>1200 incl. major sub-processes) to create transparency and prioritize optimization efforts. With mapping activities finished, 3 key value-streams (client facing) were selected to optimize and automate. Contract Lifecycle, Account Opening & External Asset Management. Each effort yielded on average >30% cost and time savings.

Eingesetzte Qualifikationen

Projektmanagement (IT), Prozessoptimierung, Lean Management, Prozessmanagement, Projektmanagement, Six sigma

Core-Banking Replacement Germany
ABN Amro Germany, Frankfurt am Main
1/2013 – 12/2013 (1 Jahr)

1/2013 – 12/2013


Analysis and recommendation for Core Banking Replacement project of German Bank. Future proofing the core banking system was made priority as changes were increasingly rising in cost and manpower. Failing to benefit from synergies created by head-office development decision was taken to conduct an impact calculation.

Project Lead & Analyst

Eingesetzte Qualifikationen

Prozessmanagement, Projektmanagement, Business Analyse

Design & Implementation Client Risk Evaluation Model
ABN Amro, Rotterdam
1/2012 – 9/2012 (9 Monate)

1/2012 – 9/2012


Large international bank was looking to unify evaluation of portfolio risks (health of client portfolios) to accurately predict varying risk factors affecting portfolio health. The final tool design included >50 easy to maintain quantitative and qualitative variables on which the valuation of internal clients was based to indicate potential weaknesses and strengths (outliers).

Eingesetzte Qualifikationen

Prozessmanagement, Risikomanagement, Projektmanagement, Business Analyse

Outsourcing CTS (Complex Services Team)
ABN Amro, Amsterdam
4/2011 – 12/2011 (9 Monate)

4/2011 – 12/2011


The complex services team is responsible for all automation efforts on-site at the client. At the project start the team consisted of 35 junior and senior programmers as well as 10 business analysts. The goal was to create a smart-sourcing situation in which the team would be managed by the Tier 1 vendors and split up into work packages to allow a workforce on- and offshore. After creation of a successful sunrise model a RFP and consequently, a full tender was given the green light. Outsourcing eventually created cost savings of approximately 40% as well as reducing turnaround time by little over 20%.

Project Manager & Analyst

Eingesetzte Qualifikationen

Lean Management, Projektmanagement, Business Analyse


Lean Six Sigma Black Belt
Januar 2016

BPMN 2.0 Expert
Januar 2015

Process Management Executive
Januar 2015

Prince 2 Practitioner
Januar 2012


Master International Trade & Investment Law (honours)
Jahr: 2010
Ort: Universiteit van Amsterdam, Netherlands

Master Econometrics (honours)
Jahr: 2010
Ort: Aarhus University, Denmark


Experienced project manager in the financial industry
Experience in designing, developing and implementing data driven solutions for regulatory reporting & monitoring as well as client driven platforms
Good understanding of financial products
Experience with Basel III (AMA), MiFID / MiFIR / MAD / MAR
Operational Excellence & Lean Management Implementation Expert with strong skills in structured problem solving
Extensive knowledge of process design, improvement and management
Certified Lean Six Sigma Master Black Belt
Fluent in German, Dutch & English

Über mich

Sybren graduated with honors in Econometrics (MSc.) from Aarhus University, Denmark and in Trade & Investment Law (LL.M.) from the UvA, the Netherlands. After working on complex legal issues for clients such as Samsung at Simmons & Simmons LLP, he decided to move closer to the financial industry. He implemented the Advanced Measurement Approach (Basel III) for the German entities of a large international bank, developed a mathematical model to assess internal client-risk based on over 50 independent variables which is now in use throughout the organization and maintained MiFID II, MiFIR, MAD/MAR data models which are in active use at Compendor clients.

Persönliche Daten

  • Niederländisch (Muttersprache)
  • Deutsch (Fließend)
  • Englisch (Fließend)
  • Europäische Union
  • Schweiz
  • Vereinigte Staaten von Amerika
8 Jahre und 9 Monate (seit 01/2011)
5 Jahre


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