Architect & PM mit Schwerpunkt Data und Advanced Analytics

8/2015 – 11/2015

• creating of an end-to-end digital strategy – including strategy for channels and social media
• design of new digital business and operating models
• offering insight into and understanding of the new digital customer – including the customer experience, journeys and rewards
• designing and developing of a digital product and service proposition
• developing digital transformation business cases and strategic roadmaps

IT-Strategieberatung, Transformation Management

2/2015 – 6/2015

• manage and lead (big) data marketing project with teams across cross functional divisions
• initiate and drive digital transformation by defining business requirements and implementing sustainable, global and cost efficient solutions.
• drive the definition of processes including implementation of forms and training/support material.
• organize and host progress meetings and steering committees with senior management to influence decision making.

Big Data, IT-Strategieberatung, Transformation Management, Marketing (allg.)

5/2014 – 11/2014

• Create and implement an automated (big data) analysis system for centralized collecting and retrieval of relevant customer data to facilitate and accelerate the review of accounts by all stakeholders.
• Design and implement processes and data collection tools to ensure the integrity and accuracy of reporting to management and the U.S. authorities. (FATCA, US TAX)
• set up the communication processes and stream (in- and outbound) for customer contact flows.

Predictive analytics, Big Data, ITIL, Projektmanagement (IT), Projektleitung / Teamleitung (IT)