BMC Remedy/ITSM Developer

5/2015 – 8/2017

• Requirement gathering, documenting and analyzing business requirements.
• Work flow design and development on ARS/ITSM and other technologies using Waterfall and Agile methods.
• Liaising with the project manager at every phase of the project to provide solutions to client requirement.
• Preparing documentation for all projects from requirement gathering till production deployment for user reference / future reference.
• Reviewing client application requirements – plan, test and implement developed enhancements
• Ensuring quality in development based on coding standards.
• Played as individual and team player in delivering project with defect free.
• Achieved in reducing performance issues through data processing and applications.
• Organized sessions on project Knowledge Transfer and new Technology to colleagues.

IT Service Management (ITSM), Perl, Visual Studio, Webservices

5/2014 – 5/2015

- Worked in Change tickets for TCL ticketing applications using Remedy, Core Java.
- Worked as L2 and L3 support in resolving Change, Incident and Service tickets.
- Test Automation using tools and java.
- Reporting on tickets.
- Monitoring the servers and daily checks on servers.
- organizing team meetings and knowledge Transfers for Freshers.
- Implementation of User stories with documentation.

IT Service Management (ITSM), C++, Java (allg.), PL/SQL, Webservices

3/2011 – 5/2014

- Development of AT&T Ticketing Application using ARS remedy, C++ API
- Managed and resolved production issues
- Design process of an efficient data flow between different client domains.
- End to End testing support and fixes deployment.
- Ticket monitoring and assigning the tickets to team members.
- Co-coordinating in team events for knowledge transfers.

SQL, UNIX, IT Service Management (ITSM), C++