freiberufler BMC Remedy/ITSM Developer auf

BMC Remedy/ITSM Developer

  • auf Anfrage
  • 40227 Dusserldorf
  • Europa
  • en  |  de  |  hi
  • 18.10.2018


I am having more than 6years of experience in BMC products, i am a fast learner with flexible in work.I am a good team player and can deliver the projects individually with defect free.

Ich biete

  • C++
  • IT Service Management (ITSM)
  • Java (allg.)
  • JavaScript
  • Perl
  • SQL
  • UNIX
  • Visual Studio

Projekt‐ & Berufserfahrung

Software Engineer (Festanstellung)
CGI, Chennai
5/2015 – 8/2017 (2 Jahre, 4 Monate)

5/2015 – 8/2017


• Requirement gathering, documenting and analyzing business requirements.
• Work flow design and development on ARS/ITSM and other technologies using Waterfall and Agile methods.
• Liaising with the project manager at every phase of the project to provide solutions to client requirement.
• Preparing documentation for all projects from requirement gathering till production deployment for user reference / future reference.
• Reviewing client application requirements – plan, test and implement developed enhancements
• Ensuring quality in development based on coding standards.
• Played as individual and team player in delivering project with defect free.
• Achieved in reducing performance issues through data processing and applications.
• Organized sessions on project Knowledge Transfer and new Technology to colleagues.

Eingesetzte Qualifikationen

IT Service Management (ITSM), Perl, Visual Studio, Webservices

Systems Engineer (Festanstellung)
Tata Consultancy Services, Chennai
5/2014 – 5/2015 (1 Jahr, 1 Monat)

5/2014 – 5/2015


- Worked in Change tickets for TCL ticketing applications using Remedy, Core Java.
- Worked as L2 and L3 support in resolving Change, Incident and Service tickets.
- Test Automation using tools and java.
- Reporting on tickets.
- Monitoring the servers and daily checks on servers.
- organizing team meetings and knowledge Transfers for Freshers.
- Implementation of User stories with documentation.

Eingesetzte Qualifikationen

IT Service Management (ITSM), C++, Java (allg.), PL/SQL, Webservices

Application Developer
Artech Infosytems Pvt.Ltd, Bangalore
3/2011 – 5/2014 (3 Jahre, 3 Monate)

3/2011 – 5/2014


- Development of AT&T Ticketing Application using ARS remedy, C++ API
- Managed and resolved production issues
- Design process of an efficient data flow between different client domains.
- End to End testing support and fixes deployment.
- Ticket monitoring and assigning the tickets to team members.
- Co-coordinating in team events for knowledge transfers.

Eingesetzte Qualifikationen

SQL, UNIX, IT Service Management (ITSM), C++


Service now Admin
Jahr: 2016
Ort: Chennai
Agile Training
Jahr: 2016
Ort: Chennai
ITIL Training
Jahr: 2016
Ort: Chennai
IBM Rational Clear Quest
Jahr: 2013
Ort: Bangalore
AR System Administration 7.x
Jahr: 2012
Ort: Bangalore
Core Java
Jahr: 2012
Ort: Bangalore


A professional Developer with 6 years and 4 months of experience in developing and maintenance bespoke application on Remedy ITSM System, customization of ARS remedy applications and configuration on AR Systems in both waterfall and Agile Methodologies. I also have good knowledge on ITIL Modules by using the ITSM applications.
I also have worked on improving the performance in terms of process speed. I have imparted training on Remedy and have also been involved in technical documentations, for Standard Procedures, Audits, Screen Specifications, High Level Architecture, Unit Test, Integration Test and User Acceptance Cases, and Training Manuals etc. I am also having good working knowledge in Java Scripts, Shell scripting, PL/SQL and other technologies as mentioned below.

Persönliche Daten

  • Englisch (Fließend)
  • Deutsch (Grundkenntnisse)
  • Hindi (Gut)
  • Tamil (Muttersprache)
  • Europäische Union
10 Jahre und 9 Monate (seit 03/2011)
6 Jahre


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