Management Consultant

Profil Foto
Verfügbarkeit einsehen
  auf Anfrage
ro  |  en
  auf Anfrage
  077191 Voluntari
 16.10.2018

Kurzvorstellung

TEST MANAGEMENT, OPERATIONS, PEOPLE & PROJECT MANAGEMENT, DELIVERY MANAGEMENT, CUSTOMER SERVICE

Ich biete

IT, Entwicklung
  • Projektmanagement (IT)
    18 Jahre, 3 Monate Erfahrung
  • Testmanagement / Testkoordination (IT)
    12 Jahre, 6 Monate Erfahrung

Projekt‐ & Berufserfahrung

Test Manager and Project Manager
FDC Natura Group, Bukarest
1/2017 – 2/2018 (1 Jahr, 2 Monate)
Handel
Tätigkeitszeitraum

1/2017 – 2/2018

Tätigkeitsbeschreibung

• Responsible for the end-to-end testing and full implementation of a new ERP systems across the organization
• Test strategy creation and implementation
• Test execution monitoring and hands on support
• Detailed project plan creation & activities tracking for all involved parties
• Multiple planning iterations by using agile planning methodology
• Resource management, coordination & planning
• Risk analysis and contingency planning
• Change management
• Contract and vendor management
• Software deliveries, integration and testing management for all releases
• Designed customer journey and quality loops based on the new ERP capacities

Eingesetzte Qualifikationen

Projektmanagement (IT), Testmanagement / Testkoordination (IT)


Test Manager and Project Manager
BPM Wave International AG, Bukarest
1/2015 – 1/2016 (1 Jahr, 1 Monat)
Dienstleistungsbranche
Tätigkeitszeitraum

1/2015 – 1/2016

Tätigkeitsbeschreibung

• Developed overall test strategy for the company as well as specific test methodologies for the implemented projects
• Built the testing team, including resource recruitment and associated working procedures
• Aligned test strategy with corporate needs and where fit with customers’ methodology
• Created and documented the SIT and UAT testing strategies for rollout of a BPM Banking software
• Acted as a Project Manager for one of the company’s projects, seeing it through to successful GO LIVE

Eingesetzte Qualifikationen

Projektmanagement (IT), Testmanagement / Testkoordination (IT)


Head of Delivery
BPM Wave International AG, Bukarest
1/2015 – 1/2016 (1 Jahr, 1 Monat)
Dienstleistungsbranche
Tätigkeitszeitraum

1/2015 – 1/2016

Tätigkeitsbeschreibung

• Developed overall department strategy for the company including moving from waterfall methodology to scrum methodology of development
• Staffed the teams, built the job description for each role within the Delivery Function, working procedures and KPIs for all the teams under my supervision: business analysis, project management, development, testing, presales team
• Handled resourcing and commercial agreements with partners and customers based on company’s needs
• Daily team management, removing impediments, overseeing strategy implementation and KPI monitoring and fulfillment
• Customer management (international customer base, banking industry)

Eingesetzte Qualifikationen

Projektmanagement (IT)


Software Development Factory Lead for Unicredit CEE
UniCredit Bank, Bukarest
1/2014 – 1/2015 (1 Jahr, 1 Monat)
Banken
Tätigkeitszeitraum

1/2014 – 1/2015

Tätigkeitsbeschreibung

• Setting-up the BPO operations within Romania and making possible for the company to start the contract with our main customer (Unicredit CEE) by putting at their disposal in a very short time frame the necessary human resources to staff the project
• Setting-up the organizational culture framework as well as the human resources policies and procedures
• Recruting the development teams from scratch, training and induction (65 people)
• Project management, customer management and daily performance monitoring and coaching
of the team until successful launch of the 1st phase of Internet banking application
• Scrum master role and full involvement in all phases of development and testing of the software releases
• Coaching and developing employees both in communication and soft skills as well as in functional skills
• 3 years after the project started all staff is still in place, hired directly by the customer after we have rolled out the on-line banking platform for Romania

Eingesetzte Qualifikationen

SCRUM, Projektmanagement (IT), Testmanagement / Testkoordination (IT)


Project Manager Role
Altex Group, Bukarest
7/2013 – 12/2013 (6 Monate)
Handel
Tätigkeitszeitraum

7/2013 – 12/2013

Tätigkeitsbeschreibung

Responsible for the implementation of a new ERP and CRM systems across the organization:
• Detailed project plan creation & activities tracking for all involved parties
• Multiple planning iterations by using agile planning methodology
• Resource stuffing, management, coordination & planning
• Risk analysis and contingency planning
• Change management
• Contract and vendor management
• Software deliveries, integration and testing management
• Release management
• Delivered results through adaptive planning and by using agile values and principles

Eingesetzte Qualifikationen

Projektmanagement (IT)


Project Manager Role
Iva Management, Bukarest
4/2013 – 6/2013 (3 Monate)
Handel
Tätigkeitszeitraum

4/2013 – 6/2013

Tätigkeitsbeschreibung

Responsible for the implementation of a web-based solution for one of the customers of the company:
• Implemented an in-store display management web-based solution for a big retailer, including suggested improvements to initial design
• Testing management
• Change request management
• Release management
• Customer and supplier management
• Detailed user manual creation for concept registration

Eingesetzte Qualifikationen

Projektmanagement (IT)


Test audit manager & test manager
Excelacom Technologies, E-Plus Gruppe, Duesseldorf
1/2011 – 3/2013 (2 Jahre, 3 Monate)
Telekommunikation
Tätigkeitszeitraum

1/2011 – 3/2013

Tätigkeitsbeschreibung

Supporting a 250 mio EUR IT transformation project
1. Test audit manager Role:
• Responsible with planning, executing and reporting on test quality results for various phases of testing
• Responsible for both internal and external testing results auditing
• Quality monitoring for the whole testing chain from test case creation to test execution
results
• Based on audit reports produced and tracked the implementation of quality improvements
plans
2. Test Manager Role:
• Resource management, performance management and communication management across teams
• Developed testing plans and supervised execution to ensure quality BSS solution delivery mapped to customer requirements
• Agile testing methodology as well as agile planning for the cycles of testing and consequent development
• Created and documented the SIT and UAT testing strategies for Drop Mediation
• Alignment and coordination of all parties involved in System Integration Testing including
creation of associated documentation (e. g. MIPTA, execution plans)
• Release management
• Management and quality assurance in terms of deliverables (e. g. test cases, reporting,
execution plans, re-planning, working procedures)
• Delivered outstanding results based on servant leadership and value driven thinking
• Acted as a test manager for several stages of the project

Eingesetzte Qualifikationen

Projektmanagement (IT), Testmanagement / Testkoordination (IT)


VP of Customer Service Department
Boom TV, Bukarest
1/2007 – 1/2011 (4 Jahre, 1 Monat)
Medienbranche
Tätigkeitszeitraum

1/2007 – 1/2011

Tätigkeitsbeschreibung

• Managed the commercial and technical migration of the customer database after acquisition by Deutsche Telekom; migration was successfully achieved with minimum churn rate and key success factors were to analyze, integrate and align the business processes of the two companies so that the customer had an excellent end-to-end experience in the process of migration from one platform to another
• Created and implemented the department strategy; responsible for associated budget creation and its management
• Integrated the existing outsourced call center into the company and designed operational processes, KPIs, job descriptions, reward and compensation system, performance evaluation system throughout the business in order to ensure quality service delivery to the customers
• Led a large team of 120 people, maximized staff performance levels by actively encouraging them to achieve their full potential and by development of working environments conducive to success
• Key role in creating and implementing strategies to manage the collection of monies from customers by controlling and improving all associated processes including billing and invoicing processes, payment channels development and the collection of bad debts
• Tasked with overseeing the operations of a variety of projects and marketing initiatives (e. g. ARPU growth, Loyalty programs), facilitating the project design and implementation, tracking and managing delivery of project objectives
• Led the implementation of a new billing system in the company, RR Enterprise.

Eingesetzte Qualifikationen

Projektmanagement (IT), Testmanagement / Testkoordination (IT)


Customer Service & Loyalty Director
Altex Group, Bukarest
1/2004 – 1/2007 (3 Jahre, 1 Monat)
Handel
Tätigkeitszeitraum

1/2004 – 1/2007

Tätigkeitsbeschreibung

• Planned and implemented customer service and satisfaction strategies including the establishment of a customer support center and the roll out of the associated HR, operational procedures and budget control
• Accountable for the recruitment, training and management of the department employees and the sales personnel of the 135 retail stores
• Designed KPIs for employees and ensured proper processes for performance management and measurement
• Increased company exposure through the development and implementation of a number of marketing initiatives and of new business strategies (i.e. creation of a Bonus card for the customer base)
• Ensured all sales and service level targets were consistently achieved and exceeded through KPI performance monitoring and review
• Performed customer satisfaction surveys; based on research results produced metrics and carried out plans to continually improve performance
• Implemented a web-based solution to centralize and manage in real time all customer requirements throughout the retail store chain

Eingesetzte Qualifikationen

Projektmanagement (IT), Testmanagement / Testkoordination (IT)


Project Analyst & Customer Service Team Lead
Connex/Vodafone, Bukarest
1/1999 – 1/2004 (5 Jahre, 1 Monat)
Telekommunikation
Tätigkeitszeitraum

1/1999 – 1/2004

Tätigkeitsbeschreibung

1. Project Analyst Role:
• Tasked with overseeing the operations of a variety of projects, facilitating the implementation of operational plans, tracking and managing delivery of project objectives
• Project analysis and fiscal management to assure quality, impact, and cost effectiveness
• Lead the implementation of a new ticketing system inside the Customer Operations Department, Service Desk
2. Customer Service Team Leader Role:
• Led a team of 15 CSRs; coaching, training and performance management
• Project leader for Customer Operations department in the implementation of a new billing system, Amdocs Mobile.

Eingesetzte Qualifikationen

Projektmanagement (IT)


Zertifikate

Scrum Master Certificate (CSM)
Januar 2015

Certification in PCM
Januar 2013

DDI Certification – Recruiting, Assessment and Development
Januar 2007

English Professional Certified
Januar 1996

Cambridge Certificate in Advanced English for Foreign Students
Januar 1993

Ausbildung

CMI Level 7 Diploma in Strategic Management and Leadership
(CMI Level 7 Diploma in Strategic Management and Leadership)
Jahr: 2009
Ort: Chartered Management Institute, UK

Executive MBA. Major in Marketing
(Executive MBA. Major in Marketing)
Jahr: 2008
Ort: University of Sheffield

Qualifikationen

Other systems: HPQC, JIRA, Confluence, SharePoint, HPALM, IBM Websphere 2017: Charisma ERP testing and implementation, retail market
2017: Internet banking business process automation software, end-to-end testing and release, Banking Industry
2015 - 2016: Internet banking software and Product calculator software development, testing and release, Banking Industry
2015: Scrum Master Certificate (CSM)
2014: Microsoft Dynamics, ERP and CRM testing and implementation, retail market 2011-2014: End-to-end NGBSS suite testing, Huawei Technologies, Telecom market 2010: Customer migration and testing, Amdocs Mobile Billing System and CRM,
Telecom Market
2009: Television market billing system implementation, RR Enterprise
2008: Call center software implementation and parametrization, Avaya Call Center, Television market
2006-2007: Bonus card implementation, co-branded retail & banking credit card implementation, IBM, Visual store, national Retail chain of 135 stores
2005: Call center software implementation and parametrization, Mediatel Call Center, Retail market
2004: Transport Management and Fleet allocation web-based application, developed in house, national Retail chain of 135 stores
2003: Amdocs CRM and web-based customer self-service portal, Telecom market 2001-2002: Amdocs Mobile Billing System implementation, Telecom Market

Über mich

Innovative, strategic-minded leader, with 18 years expertise in IT implementations, testing, people management, project management, performance, and change management by performing various managerial and consultancy roles in industries such as IT, Telecom, Retail and Entertainment.
Strong track record of performance in multiple markets and organizations, over 40.000 hours of hands-on experience, 500 + people managed, I have developed and tested to success a unique mix of techniques and strategies that ultimately help my clients achieve their goals.
Experienced in IT implementation projects, launching various customer projects with high organizational impact, I have created and coached teams, hundreds of people and dozens of businesses for high performance. Motivated, results driven, self-managed and dynamic person who combines experience, knowledge, enthusiasm and determination to produce outstanding quality work and excellence for the customer.


Testing and test management – Successfully managed critical projects involving internal and external teams, from requirements negotiations, operational process improvements to testing, test management, test quality audit for billing systems, CRM and ERP implementations, delivering million EUR savings and increasing customer ROI by 40%

People and Project management – Managed hundreds of people within multiple projects as executive manager within organizations, as project manager as well as management consultant, all of them delivering high value to both the customers and the company, ranging from creating software delivery companies from scratch, building test audit systems, to implementing agile teams and processes cross-companies or cross- streams weather locally or internationally.

Strategic leadership – Created teams from scratch and motivated diversified teams (cross- functional, project, functional, international, etc) to deliver outstanding results in various cultures and projects ranging from start-up to acquisitions business environments, successfully recruiting and managing over 500 people with impact on millions of customers

Persönliche Daten

Sprache
  • Rumänisch (Muttersprache)
  • Englisch (Fließend)
Reisebereitschaft
auf Anfrage
Arbeitserlaubnis
  • Europäische Union
Home-Office
bevorzugt
Profilaufrufe
352
Alter
39
Berufserfahrung
19 Jahre und 9 Monate (seit 01/1999)
Projektleitung
18 Jahre

Kontaktdaten

Nur registrierte PREMIUM-Mitglieder von freelance.de können Kontaktdaten einsehen.

Jetzt Mitglied werden »