International IT-Consultant

4/2016 – 11/2017

- I oversaw a diverse team of highly skilled and motivated technical employees. My team is the central operating group responsible for the overall delivery and stability of client environments covering over 250,000 seats of messaging and collaboration users.
- Responsible for the management of level 2 and level 3 operations delivered by a global 24/7 team with 17 direct and dotted line reports.
- Active participant in major incident activities ensuring timely client communications and resolution.
- Frequently communicate with clients at executive, management, and technical levels.
- Successfully reduced overtime 80%+ by enabling an offshore team to assume after hours activities.
- Implemented 24/7 global coverage for operations, support, and monitoring.

Incident Management, Service Management, Projektmanagement (IT), Projektleitung / Teamleitung (IT)

8/2015 – 5/2016

-Responsible for the management of our highly skilled Solutions Architects and Engineers.
-Filled multiple vacancies with top performers who remain on staff today.
-Learned to deliver projects by leveraging the skills of a diverse team rather than as an individual contributor.
-Planned the deployment of our resources against a complex and changing priority set.
-Mentored and guided staff in a project and operational capacity.
-Actively managed critical situations and major incidents when required.
-Regularly communicated with internal and client senior leadership

Incident Management, Projektmanagement (IT), Microsoft SharePoint Server, Microsoft Lync Server, Microsoft Exchange

5/2014 – 8/2015

-Responsible for technical leadership and oversight of active client projects.
-Implemented project time tracking which continues to provide valuable insights to date.
-Actively oversaw the successful delivery of multiple client and internal projects contributing to over $100,000 in monthly recurring revenue.
-Designed complex solutions independently and as part of a team with our clients and partners.
-Implemented the Microsoft Solutions Framework to standardize technical deliverables.
-Solution lead and technical management for multiple projects including:
--25,000 Exchange, SharePoint, and Lync managed service takeover for financial services client
--6,000 seat SharePoint 2013 deployment for government organization.
--5,000 seat private cloud Exchange 2013 build, deploy and migration for financial services client.
--20,000 seat Exchange and Lync 2013 with multi-source migration for crown corporation.

Projektmanagement (IT), Microsoft Exchange, Migration