Experienced professional in loyalty, CRM, strategic partnerships, aviation & direct marketing

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  10999 Friedrichshain-Kreuzberg
 17.05.2018

Kurzvorstellung

Multilingual professional with negotiation, presentation, diplomatic, analytical and strategic skills, highly experienced in working on cross-functional projects, as a member of multi-cultural teams and within challenging business environments.

Auszug Referenzen (5)

"I had the pleasure to work close with Stephanie in different implementation projects, while she was the lead in Loyalty topics at our company."
Team Lead/ Senior Manager Loyalty & Direct Marketing (Festanstellung)
Miguel Amengual
Tätigkeitszeitraum

4/2016 – 5/2017

Tätigkeitsbeschreibung

Responsible for the airline’s overall loyalty accrual and redemption budget
Definition of the airline’s accrual and redemption proposition, as well as frequent flyer status benefits
In charge of direct marketing activities via the frequent flyer member base, including planning, definition and execution of promotions
In charge of 20+ frequent flyer airline partnerships
airberlin representative in oneworld frequent flyer delivery group

Eingesetzte Qualifikationen

Prozessoptimierung, Partner relationship management (PRM), Projektleitung / Teamleitung, Qualitätsmanagement (allg.), Vertragsmanagement, Geschäftsfeldstrategie, Direkt Marketing, CRM (Costumer Relationship Management)


"I had the pleasure to work close with Stephanie in different projects, while she was responsible of the Airline Partnerships unit."
Senior Manager Airline Partnerships (Festanstellung)
Miguel Amengual
Tätigkeitszeitraum

6/2014 – 3/2016

Tätigkeitsbeschreibung

In charge of 20+ frequent flyer airline partnerships - contract and price negotiation, internal and external partnership implementation, partner management, budget responsibility of over 14m EUR
Set-up of loyalty promotions to foster incremental revenue
airberlin representative in strategic oneworld airline alliance loyalty group Key point of contact for Etihad Airways Partner frequent flyer relationships Member of airberlin PSS Sabre (airline reservation system) migration loyalty domain

Eingesetzte Qualifikationen

Prozessoptimierung, Partner relationship management (PRM), Projektmanagement, Qualitätsmanagement (allg.), Vertragsmanagement, CRM (Costumer Relationship Management)


"Stephanie was the "go to" person for many topics while working at topbonus. She had a clear understanding of both airline and FFP requirements."
Key Account Officer (Festanstellung)
Miguel Amengual
Tätigkeitszeitraum

1/2013 – 5/2014

Tätigkeitsbeschreibung

Single point of contact between frequent flyer program and airline
Budget responsibility, reporting and controlling
Set-up of processes between airline and frequent flyer program post frequent flyer program carve-out
Planning and implementation of activities and promotions to achieve revenue and business targets
Organisation and implementation of inter-divisional projects, e.g. introduction of new redemption options
Airline Partner related matters contact person for frequent flyer service center

Eingesetzte Qualifikationen

Prozessoptimierung, Partner relationship management (PRM), Projektmanagement, Vertragsmanagement, Geschäftsfeldstrategie, Direkt Marketing, CRM (Costumer Relationship Management)


"Stephanie began a very successful path at airberlin in this position."
Manager Airline Partnerships (Festanstellung)
Miguel Amengual
Tätigkeitszeitraum

7/2012 – 12/2012

Tätigkeitsbeschreibung

Responsible for existing frequent flyer airline partnerships - partner management, billing and settlement
Quality monitoring and optimization of existing processes
Assistance in oneworld alliance related matters
Implementation of airline partner award online booking project
Inter-divisional coordination of in-house airline partner processes

Eingesetzte Qualifikationen

Projektmanagement (IT), Prozessoptimierung, Partner relationship management (PRM), Vertragsmanagement


"I met Stephanie while working together at star Alliance. She was a strong results driven and friendly professional."
Consultant Meetings & Conventions (Festanstellung)
Miguel Amengual
Tätigkeitszeitraum

5/2009 – 5/2012

Tätigkeitsbeschreibung

Single point of contact for airlines’ key account managers working with Star Alliance’s international airline alliance convention program
Coordination and monitoring of global request for proposals
Coordination and negotiation of relationship with IT vendor
Organisation of trade show representation and trainings for airline key account managers
Design and implementation for the very first online alliance conventions sales platform

Eingesetzte Qualifikationen

Testing (IT), Partner relationship management (PRM), Schulung / Coaching (allg.)


Ich biete

Management, Unternehmen, Strategie
  • Partner relationship management (PRM)
    8 Jahre Erfahrung
  • Vertragsmanagement
    4 Jahre, 11 Monate Erfahrung
  • Qualitätsmanagement (allg.)
    3 Jahre Erfahrung
  • Projektleitung / Teamleitung
    1 Jahr, 2 Monate Erfahrung
Marketing, Vertrieb, Kommunikation
  • CRM (Costumer Relationship Management)
    4 Jahre, 5 Monate Erfahrung
  • Direkt Marketing
    2 Jahre, 7 Monate Erfahrung
  • Geschäftsfeldstrategie
    2 Jahre, 7 Monate Erfahrung
  • Zielgruppenstrategie
IT, Entwicklung
  • Prozessoptimierung
    4 Jahre, 11 Monate Erfahrung

Projekt‐ & Berufserfahrung

Team Lead/ Senior Manager Loyalty & Direct Marketing (Festanstellung)
airberlin, Berlin
4/2016 – 5/2017 (1 Jahr, 2 Monate)
Luftverkehr
Tätigkeitszeitraum

4/2016 – 5/2017

Tätigkeitsbeschreibung

Responsible for the airline’s overall loyalty accrual and redemption budget
Definition of the airline’s accrual and redemption proposition, as well as frequent flyer status benefits
In charge of direct marketing activities via the frequent flyer member base, including planning, definition and execution of promotions
In charge of 20+ frequent flyer airline partnerships
airberlin representative in oneworld frequent flyer delivery group

Eingesetzte Qualifikationen

Prozessoptimierung, Partner relationship management (PRM), Projektleitung / Teamleitung, Qualitätsmanagement (allg.), Vertragsmanagement, Geschäftsfeldstrategie, Direkt Marketing, CRM (Costumer Relationship Management)


Senior Manager Airline Partnerships (Festanstellung)
airberlin, Berlin
6/2014 – 3/2016 (1 Jahr, 10 Monate)
Luftverkehr
Tätigkeitszeitraum

6/2014 – 3/2016

Tätigkeitsbeschreibung

In charge of 20+ frequent flyer airline partnerships - contract and price negotiation, internal and external partnership implementation, partner management, budget responsibility of over 14m EUR
Set-up of loyalty promotions to foster incremental revenue
airberlin representative in strategic oneworld airline alliance loyalty group Key point of contact for Etihad Airways Partner frequent flyer relationships Member of airberlin PSS Sabre (airline reservation system) migration loyalty domain

Eingesetzte Qualifikationen

Prozessoptimierung, Partner relationship management (PRM), Projektmanagement, Qualitätsmanagement (allg.), Vertragsmanagement, CRM (Costumer Relationship Management)


Key Account Officer (Festanstellung)
topbonus Ltd. - Vielfliegerprogramm von airberlin, Berlin
1/2013 – 5/2014 (1 Jahr, 5 Monate)
Loyalty/ Kundenbindung
Tätigkeitszeitraum

1/2013 – 5/2014

Tätigkeitsbeschreibung

Single point of contact between frequent flyer program and airline
Budget responsibility, reporting and controlling
Set-up of processes between airline and frequent flyer program post frequent flyer program carve-out
Planning and implementation of activities and promotions to achieve revenue and business targets
Organisation and implementation of inter-divisional projects, e.g. introduction of new redemption options
Airline Partner related matters contact person for frequent flyer service center

Eingesetzte Qualifikationen

Prozessoptimierung, Partner relationship management (PRM), Projektmanagement, Vertragsmanagement, Geschäftsfeldstrategie, Direkt Marketing, CRM (Costumer Relationship Management)


Manager Airline Partnerships (Festanstellung)
airberlin, Berlin
7/2012 – 12/2012 (6 Monate)
Luftverkehr
Tätigkeitszeitraum

7/2012 – 12/2012

Tätigkeitsbeschreibung

Responsible for existing frequent flyer airline partnerships - partner management, billing and settlement
Quality monitoring and optimization of existing processes
Assistance in oneworld alliance related matters
Implementation of airline partner award online booking project
Inter-divisional coordination of in-house airline partner processes

Eingesetzte Qualifikationen

Projektmanagement (IT), Prozessoptimierung, Partner relationship management (PRM), Vertragsmanagement


Consultant Meetings & Conventions (Festanstellung)
Star Alliance Services GmbH, Berlin
5/2009 – 5/2012 (3 Jahre, 1 Monat)
Luftverkehr
Tätigkeitszeitraum

5/2009 – 5/2012

Tätigkeitsbeschreibung

Single point of contact for airlines’ key account managers working with Star Alliance’s international airline alliance convention program
Coordination and monitoring of global request for proposals
Coordination and negotiation of relationship with IT vendor
Organisation of trade show representation and trainings for airline key account managers
Design and implementation for the very first online alliance conventions sales platform

Eingesetzte Qualifikationen

Testing (IT), Partner relationship management (PRM), Schulung / Coaching (allg.)


Ausbildung

International Tourism Management
(Bachelor in International Tourism Management)
Jahr: 2008
Ort: Brighton

Qualifikationen

CRM & Loyalty
Direct Marketing Strategie
Alliances & Strategic Partnerships
Vertragsverhandlungen
IT Projekte
GDS and Passenger service systems / Amadeus Altea suite, Sabre CRM and Loyalty systems / Unisys, Comarch
Project Management tools / Jira, Confluence
IATA / Award settlement standards (e.g. Source Code 90, Proration, etc.)
Microsoft Office / Word, Power Point, Excel
Multilingual

Über mich

Loyalty and aviation industry expert with 8 years working experience and strong focus on alliances, strategic partnerships, loyalty and frequent flyer strategy

Multilingual professional with negotiation, presentation, diplomatic, analytical and strategic skills, highly experienced in working on cross-functional projects, as a member of multi-cultural teams and within challenging and complex business environments

Persönliche Daten

Sprache
  • Deutsch (Muttersprache)
  • Englisch (Fließend)
  • Spanisch (Fließend)
  • Portugiesisch (Fließend)
  • Französisch (Grundkenntnisse)
Reisebereitschaft
Weltweit
Arbeitserlaubnis
  • Europäische Union
Profilaufrufe
66
Alter
33
Berufserfahrung
9 Jahre und 3 Monate (seit 05/2009)
Projektleitung
2 Jahre

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