Strategic Project Manager / Operations Manager / Operational Risk Manager

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  40474 Düsseldorf


Experienced leading cross-functional, transformational, strategic international projects. Process simplification for digitalization and process risk reduction are core competencies. Also led business integrations and decentralizations.

Ich biete

Finanzen, Versicherung, Recht
  • Risikomanagement (Finan.)
    14 Jahre, 7 Monate Erfahrung
Management, Unternehmen, Strategie
  • Change Management
    14 Jahre Erfahrung
  • Transformation Management
    14 Jahre Erfahrung
  • Lean Management
    14 Jahre Erfahrung
  • Ablauforganisation
  • Betriebskontinuitätsmanagement (BKM)
  • Projektleitung / Teamleitung
  • Projektmanagement - Krisenmanagement
IT, Entwicklung
  • Agile Entwicklung

  • Verbesserung der operationellen Risikokontrollen

Projekt‐ & Berufserfahrung

Strategic Projects Leader (Festanstellung)
GE Capital Bank Limited, Düsseldorf
5/2012 – 2/2015 (2 Jahre, 10 Monate)

5/2012 – 2/2015


Led the international "simplification and integration" program, with the aim of centralizing and consolidating various subsidiary legal entities of the GE Capital Group in Europe under the newly founded GE Capital Bank Limited, London, UK, by identifying and promoting a new pan-European strategic direction, while simultaneously creating cost efficiencies.

• Led large pan-European transformational project with a $1Million budget that simplified operating model for customers, eliminated legal entities (7 to 1), and removed layers of bureaucracy
• Delivered German and French regulatory Branches by resolving regulatory delays/challenges and engaging experts across Europe that delivered a new UK cross-border passport banking model that was accepted and approved by UK, German, and French regulators and tax authorities
• Built Branch governance structure, identified Branch Managers, and clarified associated regulatory responsibilities
• Delivered migration of acquired assets from a corporate purchase by developing simplified 5-point portfolio risk matrix that evaluated customer migration strategy, regulatory impact, migration eligibility, and attrition risk
• Migrated large A/R portfolio in less than 4-months that simplified G/L complexity, reduced reconciliation time/costs, eliminated operating system/associated processes, and removed dependency on unsupported US system with high manual touch
• Clarified the complex service/beneficiary relationship for a subsidiary across EMEA (9 Booking Entities / 14+ Servicing Entities / 27 Service Categories) and aligned three workstreams (transfer pricing / recharge / legal Statement of Work) that reduced delivery time by 2-months of a tax and regulatory compliant pan-European Master Service Agreement

Eingesetzte Qualifikationen

Bankwesen (allg.), Meldewesen (Bank), Risikomanagement (Finan.), Regulatory Affairs Management, IT-Governance, Projektleitung / Teamleitung (IT), Projektmanagement (IT), FMEA (Failure Mode and Effects Analysis), Change Management, Lean Management, Transformation Management, PMO, Projektmanagement - Konfliktmanagement management, Projektmanagement - Risikomanagement, Corporate Governance, Internationalisierung

Operational Excellence Leader/Quality (Festanstellung)
GE Capital Bank Limited, Düsseldorf
11/2009 – 4/2012 (2 Jahre, 6 Monate)

11/2009 – 4/2012


Led initiatives to deliver simplified/standardized processes that reduced operating costs, increased revenues, and improved reporting/controls.

• Re-engineered international syndication program that transferred functional ownership from Commercial to Operations, streamlined / automated processes, eliminated key off-system processes, and reduced cycle time by 63% without customer impact
• Delivered detailed business critical operating procedures including a full control framework to ensure measurable compliance standards across 8 European legal entities
• Initiated and led transitioning of cash and invoice processing to third-party international outsource provider
• Led updating of legal documentation and customer re-documentation effort that enabled billing of new service fees
• Led effort to rewrite system generated reports under a very tight time constraint to remove reporting discrepancies
• Delivered key system generated dashboards with drill down metric capability to ensure detailed tracking of platform performance, compliance, and risk management
• Simplified Risk reporting and moved reporting cycle from monthly to weekly, creating faster response to operational risk issues and reducing portfolio risk
• Led a cross-functional team to identify >160 obsolete accounts that were improperly closed in the system and addressed regulatory and compliance reporting requirements by building a control process for terminated accounts
• Led strategic organizational redesign between Risk and European servicing teams around collections that reduced functional confusion, ambiguity and ensured accountability

Eingesetzte Qualifikationen

Bankwesen (allg.), Meldewesen (Bank), Risikomanagement (Finan.), Regulatory Affairs Management, IT-Governance, Projektleitung / Teamleitung (IT), Projektmanagement (IT), FMEA (Failure Mode and Effects Analysis), Change Management, Lean Management, Transformation Management, Projektmanagement - Konfliktmanagement management, Projektmanagement - Risikomanagement, Corporate Governance, Internationalisierung

Operations Leader (Festanstellung)
GE Commercial Distribution Finance Limited, Düsseldorf
5/2009 – 10/2009 (6 Monate)

5/2009 – 10/2009


Stabilized the Operations Center of Excellence (COE), improved service delivery, and resolved an adversarial relationship between the COE and foreign servicing platforms.

• Led European effort that reduced aging of unapplied cash by 88% exceeding HQ target
• Led reconciliation of past due interest/unapplied cash for two global customers
• Simplified customer processes for global customer that improved service delivery by providing accurate and timely payment
• Resolved French regulatory complaint around payment authorizations by creating regulatory compliant payment process and audit routines
• Developed and supported a “one” operations team culture between the COE and European servicing teams that reduced inter-company tension and improved communications
• Led operational due diligence in the successful win of a Key-Customer financing facility for a key strategic UK customer
• Mentored a European organization through a significant pan-European organizational realignment and reduced organizational anxiety through effective communications

Eingesetzte Qualifikationen

Bankwesen (allg.), Meldewesen (Bank), Controlling, Regulatory Affairs Management, Change Management, Lean Management, Transformation Management, Projektmanagement - Konfliktmanagement management, Projektmanagement - Risikomanagement, Internationalisierung, Account management, Konfliktmanagement

Risk Operations Integration Leader / Process Leader (Festanstellung)
GE Commercial Distribution Finance Limited, Düsseldorf
7/2007 – 5/2009 (1 Jahr, 11 Monate)

7/2007 – 5/2009


Led the de-centralization of the company, while leading initiatives that enhanced system reporting, improved risk management processes, prevented losses and leading Risk Operations teams that improved net income.

• Led the de-centralization/integration of the firm into 7 local European platforms; including the training of both operational and risk operational teams in the integrated platforms
• Updated the European Portfolio Control System, by re-prioritizing risk workflow logic that reduced customer deficiencies by 56% allowing the Risk portfolio teams more time to focus on higher risk items and improve customer service delivery
• Defined new international banking passporting processes that reduced cycle times (2 weeks to 2 days) and improved process metrics in the customer onboarding process, which significantly increased customer satisfaction
• Led Benelux Risk Operations team on an interim basis during a period of Risk Leadership transition with no platform losses, customer complaints, or staff attrition over the managed period
• Acted as interim German Managing Director for the CDF German business to include all delegated Risk authorities that ensured there were no interruptions to new customer acquisitions or in-life customer service
• Led European effort for a global GE Capital project to update the order management module to increase customer satisfaction through improved cycle time and approval rates

Eingesetzte Qualifikationen

Bankwesen (allg.), Meldewesen (Bank), Risikomanagement (Finan.), Regulatory Affairs Management, Projektleitung / Teamleitung (IT), Projektmanagement (IT), Change Management, Lean Management, Transformation Management, Projektmanagement - Konfliktmanagement management, Corporate Governance, Internationalisierung

Risk Collateral Manager (Festanstellung)
GE Commercial Distribution Finance Limited, Düsseldorf
7/2006 – 7/2007 (1 Jahr, 1 Monat)

7/2006 – 7/2007


Prevented financial losses, improved regulatory and internal process compliance, managed risk prevention processes, and ensured accurate reporting of accounts.

• Led European collections and deficiency management across 8 European platforms
• Ensured regulatory/process compliance of financing facilities and Risk Operations through Permanent Control Audits / Branch Operational Reviews, and implemented corrective actions for defective audit findings
• Led and managed the European stock auditors in 5 European countries to ensure customer program compliance; implemented a risk based stock-audit scheduling procedure across Europe that prioritized higher risk dealers and minimized financial losses

Eingesetzte Qualifikationen

Risikomanagement (Finan.), Controlling, Corporate Governance

Risk Operations Manager (Festanstellung)
GE Commercial Distribution Finance Limited, Düsseldorf
3/2000 – 6/2006 (6 Jahre, 4 Monate)

3/2000 – 6/2006


Led a team of more than 32 Account Managers / Field Auditors across 8 countries that managed > 1,200 pan-European accounts with credit facilities between EUR 50M to EUR 150MM and transaction volume > $2.5 billion in the Information Technology, Asset Based Lending, and Multi-Product portfolios.

• Ensured minimal loss risk exposure and high customer service delivery standards
• Led the Risk Operational due diligence project that included developing new processes for the Key International Account; recruited, trained, and opened three new offices in Finland, Norway and Denmark
• Managed three European A/R financing and associated inventory facilities (SCI Group) as the Account Executive (total $200MM: combined A/R facilities $165MM – participated $82.5MM, inventory facilities $35MM)
• Led the Risk Operational simplification review, which reduced financial risk, delivered a definitive wing-to-wing Risk Operations and FSR Manual that ensured clarity/compliance of business processes, and implemented corrective actions as required. The European CFO informed me that the results of my efforts on this initiative were outstanding
• Developed and implemented disciplines to manage accounts receivable financing programs in Europe to include training Operations, Credit Risk Management, and Sales personnel in collateral reviews, pre- funding audits, and deal structure to generate new opportunities of growth

Eingesetzte Qualifikationen

Bankwesen (allg.), Risikomanagement (Finan.), Change Management, Lean Management, Transformation Management, Projektmanagement - Konfliktmanagement management, Corporate Governance, Internationalisierung, Prozesscoaching, Account management


Masters of Business Administration
Jahr: 1999
Ort: Phoenix, USA

Business Administration
Jahr: 1992
Ort: Los Angeles, USA


Scrum Master – PMSI, PRINCE2, Six Sigma, Lean Six Sigma, Workout, and Design Thinking.

Über mich

A broadly experienced transformational and project management professional with a proven track record of driving / managing complex strategic business initiatives across multiple functions and countries. Significant risk, operational risk, quality, and operations leadership experience.

Persönliche Daten

  • Englisch (Muttersprache)
  • Deutsch (Gut)
  • Europäische Union
  • Vereinigte Staaten von Amerika
26 Jahre und 1 Monat (seit 09/1992)
25 Jahre


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