Salesforce Consultant/Solution Engineer

4/2017 – 7/2018

- Pre-sales, requirement gathering, solution & SOW document creation, end-to-end implementation & project management
- Assisting in creation and implementation of internal operational processes (e.g. sales & project flows) & organizational enhancements (e.g. project teams).
- Making sure that the team works at its best capacity by taking into account team member happiness, project delivery quality and operational efficiency.
- Onboarding new team members, Salesforce training, project task allocation, client calls and project implementation shadowing, team member weekly one-on-one meetings.
- Managing new project pipeline allocation and team member resourcing.

CRM Beratung (allg.), Salesforce, Solution Architektur, Enterprise project management (EPM), Business Analyse

12/2014 – 4/2017

- Being involved in all stages of a project’s lifecycle: pre-sales, discovery, elaboration, solution design, implementation, training, support.
- Translating technical challenges into functional solutions
- Delivering training remotely or on-site in order to ensure smooth adoption of the a new technology.
- Completing multiple complex data migrations for SMB to enterprise organizations.
- Mentoring new hires by providing oversight and guidance through new projects.

CRM Beratung (allg.), Salesforce, Solution Architektur, Enterprise project management (EPM), Business Analyse