Design Lead, Product Designer (UXR/UX/UI) - Native & Responsive

1/2023 – 12/2023

- Led design initiatives in eBay's only German cross-functional product team
- Collaborated with the German Business Unit to achieve company-wide initiative goals

Design (allg.), Informationsdesign, Mediendesign, Produktdesign, Webdesign

11/2019 – 7/2022

Working on solutions to help our merchants build trust with their customers to increase sales and foster lasting relationships.

Design (allg.), Grafikdesign, Informationsdesign, Interactive design, Produktdesign

8/2019 – 10/2019

Leading design & research for smava's internal customer advisory system.

Outcome: Solved usability issues and problems so credit advisors are happier and more effective using the internal system. Customers are happier due to the reduced time and effort they spent to receive a loan offer. Business is happier due to reduced frustration on the advisory side (doing their job), reduced bounce rates on the customer side, and a more effective internal system that reduces the AHT (average handle time).

Design (allg.), Informationsdesign, Interactive design, Produktdesign