Interim Manager, Consultant, Product Owner/Manger, Scrum Master

1/2019 – 5/2019

- Analyze hotline call streams and create proposals how to improve them to create additional Sales potential
- Set-Up Reporting requirements in order to control Sales in Service more efficiently
- Creation of Sales Cockpit
- Hand-over to internal operations

Microsoft Office 365

9/2018 – 11/2018

- Organization of workshops to gather business requirements
- Business analysis of all business and operational requirements
- Creation of Business requirements document as basis for waterfall method based IT and Network implementations
- Get approvals of all stakeholders for the requirements
- Review of Product model implementation documents in BSS and OSS (CaMa/cSpire/USMS)
- GDPR officer (Interface to data protection department)
- Review of test cases

Agile Entwicklung, Microsoft Office 365

4/2017 – 9/2018

- Organization of workshops to gather business requirements
- Business analysis of all business and operational requirements
- Creation of Features and/or User Stories in Confluence/JIRA as basis for agile IT and Network implementations
- Creation of User Stories Acceptance Criteria
- Creation of requirements document for waterfall based IT developments
- Business and technical refinements of user stories for product and processes in BSS (Salesforce/Cloudsense)
- Creation of Business requirements document as basis for local waterfall based IT and Network implementations (CaMa/cSpire/USMS)
- Get approvals for all requirements from relevant stakeholders
- Remodeling of sales, logistics and provide processes
- GDPR representative

Agile Entwicklung, Confluence (Atlassian), Jira