Dipl. Eng.

Technischer Support-Ingenieur mit Managementerfahrung

• 2nd & 3rd Level Support
• Asset management
• Corporate Banking
• DevOps (allg.)
• E-Commerce
• Full-Stack
• Incident Management

Technical Support Manager, hands-on approach in Application Support, with 20+ years of experience in Information Technology. In previous positions, I gathered experience in Application Development, System Integrator, Release Management, Support Engineering and Leadership across Financial, Retail, Telematics, Internet and Mobile Platforms, diversified collaboration and problem-solving skills in complex environments. Proven record of process optimization to enable exceptional technical support service for customers.
Collaborated on improvements for various software solutions targeting reducing the costs and the time of execution and increasing the revenue.

• IT methodologies and other areas of expertise: ITIL / ITSM, Agile, Integrations, Deployments (with 0 downtime)
• Development Languages: Java (J2EE, J2SE, JSP, Java Servlet), HQL, C, PL/SQL, Perl
• Internet Technology: JavaScript, HTML, XHTML, XML, XSL, DWR, JQuery, Prototype
• Databases: Oracle, MySQL, Microsoft FoxPro, SQL Server
• Development Tools: Eclipse (and derivates, EG: R.A.D., Card Toolkit), MS Visual Studio, Borland MDI (C++, Pascal), QBASIC
• Testing Tools: SoapUI, JMeter
• Building Tools: Ant, Maven, Jenkins
• Versioning: SVN, CVS, GIT
• Frameworks: Struts, Spring, Hibernate
• Application Servers: Tomcat, JBoss, OC4J, IBM WebSphere, IBM Portal, Apache2, Oracle WebLogic
• System Administrator Knowledge: Linux, Unix/OS X, Windows Server 4.0-2008 R2, DOS
• Ticketing and documentation tools: Jira, Confluence, Wiki, BMC ITSM Remedy
• Cloud technologies: AWS, Docker, OpenShift
• Big data analytics: Splunk