freiberufler System Specialist, ServiceNow auf freelance.de

System Specialist, ServiceNow

offline
  • auf Anfrage
  • 60322 Frankfurt
  • Europa
  • pl  |  en  |  ru
  • 30.11.2020

Kurzvorstellung

Very experienced Implementation & Technical Support Specialist with a passion to succeed.
Great team player and customer oriented person.

Qualifikationen

  • IT Service Management (ITSM)
  • ITIL
  • Projektmanagement (IT)
  • SCRUM
  • ServiceNow

Projekt‐ & Berufserfahrung

System Specialist, ServiceNow (Festanstellung)
Posti, Toruń
7/2018 – offen (5 Jahre, 9 Monate)
Banken
Tätigkeitszeitraum

7/2018 – offen

Tätigkeitsbeschreibung

-2nd and 3rd tier support for the corporate ITSM System support
-Providing support in the resolution of incidents and changes assigned to the group within SLA
-Designing and making changes to the system according to agreed processes and procedures (development)
-Participating in continual improvement of the system and the processes around it
-Training end users

Eingesetzte Qualifikationen

IT Service Management (ITSM), ServiceNow

Senior Implementation Support Engineer (Festanstellung)
OpusCapita / Posti, Toruń
9/2016 – 6/2018 (1 Jahr, 10 Monate)
Banken
Tätigkeitszeitraum

9/2016 – 6/2018

Tätigkeitsbeschreibung

-2nd tier support for incident and service request handling according to assigned tasks and their respective SLAs
-Root cause analysis for technical problem situation
-Conducting change process and impact analysis in problem management -Close cooperation with clients, service delivery managers and developers in the technical configuration of new implementations and improving current services and solutions
-Tutoring new team members and providing technical assistance to 1st tier support / service desk

Eingesetzte Qualifikationen

IT Service Management (ITSM)

Senior Technical Support Engineer (Festanstellung)
OpusCapita, Toruń
10/2015 – 8/2016 (11 Monate)
Banken
Tätigkeitszeitraum

10/2015 – 8/2016

Tätigkeitsbeschreibung

-Customer e-invoice account management and EDI server connection setup
-B2C messages exchange support and bank agreement issue handling
-Problem reporting related to production services and technical consulting for external customers
-Tutoring new team members and creating technical service documentation

Eingesetzte Qualifikationen

IT Service Management (ITSM)

Technical Support Engineer (Festanstellung)
OpusCapita, Toruń
5/2012 – 9/2015 (3 Jahre, 5 Monate)
Banken
Tätigkeitszeitraum

5/2012 – 9/2015

Tätigkeitsbeschreibung

-Incident handling and Nagios monitoring during 24/7 shift work
-Customer originated incidents and service requests prioritization (Ticket Master role)

Eingesetzte Qualifikationen

IT Service Management (ITSM)

Zertifikate

ServiceNow Certified System Administrator
2019
ServiceNow Advanced System Administration Course
2018
ServiceNow Fundamentals
2018

Ausbildung

Applied Mathematics
Master
2010
Toruń, Poland

Weitere Kenntnisse

-Good understanding of ITIL and Project Management processes
-Ability to work in international environment with virtual teams -Experience implementing systems using the Agile/Scrum methodology
-Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
-Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
-Experience with Scripting – JavaScript and Web Services Integration (SOAP, REST and JSON)
-Working experience in Service-Flow and ability to communicate with high-level management inside and outside the company
-Problem solving and analytical skills
-Ability to work in a team as well as independently

Persönliche Daten

Sprache
  • Polnisch (Muttersprache)
  • Englisch (Fließend)
  • Russisch (Grundkenntnisse)
Reisebereitschaft
Europa
Arbeitserlaubnis
  • Europäische Union
Home-Office
bevorzugt
Profilaufrufe
2188
Alter
37
Berufserfahrung
11 Jahre und 10 Monate (seit 05/2012)

Kontaktdaten

Nur registrierte PREMIUM-Mitglieder von freelance.de können Kontaktdaten einsehen.

Jetzt Mitglied werden