freiberufler IT Desktop Support Administrator auf freelance.de

IT Desktop Support Administrator

offline
  • 40€/Stunde
  • 12157 Tempelhof-Schöneberg
  • Weltweit
  • ur  |  en  |  de
  • 24.02.2020

Kurzvorstellung

I am an adaptable professional who has been consistently praised as diligent by co-workers and management over the course of my almost 4-year career I have developed the skill set like IT support, Network Support and Hardware Troubleshooting.

Auszug Referenzen (2)

"Involved in 2nd and 3rd level IT Support on 24/7 basis to ensure hassle free environment to client and users"
System Engineer (Festanstellung)
Syed Faizan Ul Haq
Tätigkeitszeitraum

12/2016 – 6/2019

Tätigkeitsbeschreibung

Providing 1st level IT assistance of queries of end-usersreceived through the ticketing system, telephone or email.

Administration and troubleshooting of hardware (Workstations, Laptop, Printer,
Server) and Software (CRM, Microsoft Office, Internet Explorer, MS Outlook) problems.

Management of IT Help-desk/Service-Desk by providing technical assistance to customer-based users through an in-house ticketing system and necessary escalations

Installation and Support of operating systems like Window Server 2012/2016, Windows 7, Windows 10, Linux CentOS, Red Hat Linux and Mac OS and VMWare

Installation and Configuration of Active Directory and Domain Controller
Management of Users, OU's and group policies in Active Directory

Management of DHCP, WDS, Print Servers and Storage Devices through Active Directory

MS Office 365 Users and Group Management, Role Assignment

Administration of Google Products and Services i.e. G-suite.

Troubleshooting and Configuration of IP Phones like Avaya, Polycom and Cisco.

Establishing Video Conferencing between different international and local sites by using Logitech, Cisco and Polycom equipment

Running security scan on workstations and laptops to ensure protection from malwares.

Troubleshooting and Installation of Printers (wired or wireless) and all required software

Liaise with the procurement process related to network and telecom related software, hardware and services and maintaining updated inventory of IT equipment

Eingesetzte Qualifikationen

IT Service Management (ITSM), 24/7 Support, 2nd & 3rd Level Support, IT-Support (allg.)

"Used abilities like IT Support and Network Support to perform daily task."
Resident Engineer (Festanstellung)
Syed Faizan Ul Haq
Tätigkeitszeitraum

1/2016 – 11/2016

Tätigkeitsbeschreibung

Administration and troubleshooting of system problems, Troubleshooting hardware/software faults

Diagnosing and Troubleshooting Network issues

Administration of requests receive through help-desk

Troubleshooting and Installation of Printers (wired or wireless) and all required software

Eingesetzte Qualifikationen

IT-Support (allg.), IT-Techniker (allg.)

Qualifikationen

  • 24/7 Support
  • 2nd & 3rd Level Support
  • IT-Support (allg.)
  • IT-Systemmanagement
  • IT Service Management (ITSM)

Projekt‐ & Berufserfahrung

System Engineer (Festanstellung)
IBEX Global Pakistan, Karacji
12/2016 – 6/2019 (2 Jahre, 7 Monate)
IT & Entwicklung
Tätigkeitszeitraum

12/2016 – 6/2019

Tätigkeitsbeschreibung

Providing 1st level IT assistance of queries of end-usersreceived through the ticketing system, telephone or email.

Administration and troubleshooting of hardware (Workstations, Laptop, Printer,
Server) and Software (CRM, Microsoft Office, Internet Explorer, MS Outlook) problems.

Management of IT Help-desk/Service-Desk by providing technical assistance to customer-based users through an in-house ticketing system and necessary escalations

Installation and Support of operating systems like Window Server 2012/2016, Windows 7, Windows 10, Linux CentOS, Red Hat Linux and Mac OS and VMWare

Installation and Configuration of Active Directory and Domain Controller
Management of Users, OU's and group policies in Active Directory

Management of DHCP, WDS, Print Servers and Storage Devices through Active Directory

MS Office 365 Users and Group Management, Role Assignment

Administration of Google Products and Services i.e. G-suite.

Troubleshooting and Configuration of IP Phones like Avaya, Polycom and Cisco.

Establishing Video Conferencing between different international and local sites by using Logitech, Cisco and Polycom equipment

Running security scan on workstations and laptops to ensure protection from malwares.

Troubleshooting and Installation of Printers (wired or wireless) and all required software

Liaise with the procurement process related to network and telecom related software, hardware and services and maintaining updated inventory of IT equipment

Eingesetzte Qualifikationen

IT Service Management (ITSM), 24/7 Support, 2nd & 3rd Level Support, IT-Support (allg.)

Resident Engineer (Festanstellung)
Inbox Business Technologies, Karachi
1/2016 – 11/2016 (11 Monate)
IT & Entwicklung
Tätigkeitszeitraum

1/2016 – 11/2016

Tätigkeitsbeschreibung

Administration and troubleshooting of system problems, Troubleshooting hardware/software faults

Diagnosing and Troubleshooting Network issues

Administration of requests receive through help-desk

Troubleshooting and Installation of Printers (wired or wireless) and all required software

Eingesetzte Qualifikationen

IT-Support (allg.), IT-Techniker (allg.)

Zertifikate

MS Office 365
2019
Linux Administration
2019
Microsoft Specialist
2014
Microsoft Certified Professional
2014

Ausbildung

Telecommunication
Bachelors of Engineering
2015
Karachi, Pakistan

Weitere Kenntnisse

Bachelors of Telecommunication Engineering and 4 Years IT System Administration Experience

Persönliche Daten

Sprache
  • Englisch (Fließend)
  • Urdu (Muttersprache)
  • Deutsch (Grundkenntnisse)
Reisebereitschaft
Weltweit
Arbeitserlaubnis
  • Europäische Union
Profilaufrufe
1390
Alter
31
Berufserfahrung
8 Jahre und 2 Monate (seit 01/2016)
Projektleitung
3 Jahre

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