SAP Basis

4/2017 – offen

 Client Engagement: client goals discussions, Weekly calls with SPOCs and Service Owners, Problem Record & Escalation management.
 Ensure SLA and KPI
 Manage and Gatekeeper for Release cycle and manage the Production deployments
 Core member of release and change management
 Governance Audit for infrastructure and application related requirement
 Downtime planning and coordinating resource involving various application teams
 Coordination for Deployment management Operations: ,
 Manage new & existing processes within the service, planning & execution of quarterly maintenance activities, preparing operation manuals, and workload distribution. Cutover planning and coordination, Budgeting and resource management.
 Reporting: Publishing service specific monthly reports and Ensure SLAs are met as per client commitment
 Achieved 100% Customer satisfaction index

SAP Basis Administration (BC)