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Customer service specialist

offline
  • auf Anfrage
  • 8808 Pfäffikon
  • auf Anfrage
  • ru  |  en  |  it
  • 20.07.2020

Kurzvorstellung

An experienced specialist in Logistics, Customer Service, Purchasing, Demand and Production Planning policy development, implementation, and further execution in B2B and FMCG markets.

Qualifikationen

  • CRM (Customer Relationship Management)
  • Incoterms

Projekt‐ & Berufserfahrung

Customer service specialist
Catalent Pharma Solutions, Cham
9/2019 – 2/2020 (6 Monate)
Großhandel
Tätigkeitszeitraum

9/2019 – 2/2020

Tätigkeitsbeschreibung

• Interaction with customers from receipt of the order to submission of the invoice via email correspondence, phone calls, and Skype/WebEx meetings
• Commercial/R&D order placement to site based on payment terms, Incoterms and agreed prices
• Tracking orders' status, updating orders and providing customers with information upon goods availability and in case of production delays
• Creating transport booking plans with a month horizon according to goods availability
• Preparing appropriate documentation for customs clearance when required
• Dealing with customer complaints regarding late deliveries, damage of goods and managing claims, issuing corresponding credit notes
• Inserting and maintaining customers` accounts and commercial/ R&D codes within ERP, archiving documents (orders, order confirmations, invoices, packing lists, certificates, etc.) according to the company requirements
• Liaising with Customer Service, R&D, Financial, Logistics, Planning, and Contract management departments
• Making weekly open order reports

Eingesetzte Qualifikationen

CRM (Customer Relationship Management)

Customer service specialist
Catalent Pharma Solutions, Cham
9/2019 – 2/2020 (6 Monate)
Großhandel
Tätigkeitszeitraum

9/2019 – 2/2020

Tätigkeitsbeschreibung

• Interaction with customers from receipt of the order to submission of the invoice via email correspondence, phone calls, and Skype/WebEx meetings
• Commercial/R&D order placement to site based on payment terms, Incoterms and agreed prices
• Tracking orders' status, updating orders and providing customers with information upon goods availability and in case of production delays
• Creating transport booking plans with a month horizon according to goods availability
• Preparing appropriate documentation for customs clearance when required
• Dealing with customer complaints regarding late deliveries, damage of goods and managing claims, issuing corresponding credit notes
• Inserting and maintaining customers` accounts and commercial/ R&D codes within ERP, archiving documents (orders, order confirmations, invoices, packing lists, certificates, etc.) according to the company requirements
• Liaising with Customer Service, R&D, Financial, Logistics, Planning, and Contract management departments
• Making weekly open order reports

Eingesetzte Qualifikationen

CRM (Customer Relationship Management)

Zertifikate

Certificate in ship operations, Lloyd`s Academy, London, UK
2019
– Maritime Law and shipping contracts certificate, Lloyd`s Academy, London, UK
2019

Ausbildung

Bachelor
-
2003
Orenburg, Russland

Über mich

An experienced specialist in Logistics, Customer Service, Purchasing, Demand and Production Planning policy development, implementation and further execution in B2B and FMCG markets.

Persönliche Daten

Sprache
  • Deutsch (Gut)
  • Englisch (Fließend)
  • Italienisch (Fließend)
  • Russisch (Muttersprache)
Reisebereitschaft
auf Anfrage
Arbeitserlaubnis
  • Europäische Union
  • Schweiz
Profilaufrufe
862
Alter
51
Berufserfahrung
24 Jahre und 2 Monate (seit 01/2000)

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