Senior Organizational Change Management Consultant

freiberufler Senior Organizational Change Management Consultant auf freelance.de
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L6A3C6 Vaughan
09.11.2020

Kurzvorstellung

An experienced Change Management Professional, Project Manager, and SAP Consultant with over ten years of organizational change management and project experience combined with a Business Administration degree, Prosci Certification, and PMP.

Ich biete

Management, Unternehmen, Strategie
  • Change Management
  • Projektleitung / Teamleitung
  • Organisationsentwicklung
  • Projektmanagement - Kommunikation
  • Outsourcing
IT, Entwicklung
  • Projektmanagement (IT)
Sprachen, Dienstleistung, Soziales
  • Training - Coaching-Kompetenzen
Marketing, Vertrieb, Kommunikation
  • Interne Kommunikation

Fokus
  • Organizational Change Management
  • M&A
  • Microsoft Dynamics ERP (D365)
  • Training/ Schulung
  • SAP
  • Organizational Restructuring
  • Change Communication (internal & external)

Projekt‐ & Berufserfahrung

Director, Organizational Change Management (Festanstellung)
Scotiabank, Toronto
3/2020 – offen (9 Monate)
Banken
Tätigkeitszeitraum

3/2020 – offen

Tätigkeitsbeschreibung

Establishing an Organizational Change Management framework across Technology & Operations and effectively supporting key initiatives in all change management aspects across both business lines
• Developing an OCM standard for Technology & Operations including processes, templates & guidelines
• Working with key stakeholders to socialize the newly established OCM Framework and gain buy-in to ensure a successful adoption across the business lines
• Collaborating with change leaders from other business lines and establishing a Change Community of Practice across the organization
• Coaching senior leaders and executives in the OCM framework, responsibilities and actions; assisting them with mandates as change sponsors and messaging
• Working with business groups such as Global Communications, HR, and Finance in the formulation and execution of change management plans and activities
• Partnering with internal resources such as Learning & Development to include relevant tactics into the change management plans
• Establishing a motivated team of change experts
• Providing direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions

Eingesetzte Qualifikationen

Change Management, Organisationsentwicklung, Projektleitung / Teamleitung, Projektmanagement - Kommunikation, Interne Kommunikation, Training - Coaching-Kompetenzen


Manager, OCM (Festanstellung)
Samuel Son & Co., Mississauga (Toronto)
1/2017 – 3/2020 (3 Jahre, 3 Monate)
Metall-, Holz- und Papierindustrie
Tätigkeitszeitraum

1/2017 – 3/2020

Tätigkeitsbeschreibung

Led successfully all change management and training aspects for multiple corporate wide transformation initiatives ensuring a positive transition and the adoption of new software and processes
 The organization implemented MS D365 in 100+ locations worldwide replacing 13 stand-alone ERPs with significant impact to unionized employees in sales, procurement, production, warehousing, transportation, and finance
 The organization outsourced Finance and Indirect Procurement to a third party provider impacting the workforce significantly and introducing a multitude of new policies
 Managed a motivated team of Change Analysts and Instructional Designers
 Designed and executed meaningful and practical change management plans to address transformation challenges ensuring an increased adoption of MS D365, new processes, and policies
 Led vendor negotiations and monitored/ reported on the performance of vendors to ensure the delivery is in line with contractual obligations and performance metrics
 Created change management templates tailored to program needs including change impact assessment and change readiness tracker
 Positively impacted the timely roll-out schedule by developing and piloting a Subject Matter Expert Program that gained buy-in at the roll-out locations and built system knowledge early on
 Partnered with other business units such as Operations to build awareness, align program activities and effectively mitigate change impacts i.e. role changes
 Transformed the way training content is being developed by introducing innovative tools to the organization which reduced training content development time by 25%
 Formulated and managed annual budgets ensuring that all policies and procedures are fully followed
 Worked collaboratively with all levels of the organization from shop floor to C-Suite
 Coached leaders and key stakeholders to lead and champion change within their teams - cascade key messages to ensure the imperative for change is well understood, and that they role model expected behaviors to create and sustain momentum

Eingesetzte Qualifikationen

Microsoft Dynamics ERP, Change Management, Schulung / Coaching (allg.)


Manager, Transformation (Festanstellung)
City of Toronto, Toronto
9/2015 – 1/2017 (1 Jahr, 5 Monate)
Öffentliche Verwaltung
Tätigkeitszeitraum

9/2015 – 1/2017

Tätigkeitsbeschreibung

Provided full strategic and tactical Change Management lifecycle support for large projects and programs in order to leverage change to advance business objectives and ensure change initiatives were delivered on time and on budget
• Planned and led complex organizational, operational and culture change projects
• Designed and implemented change management plans and activities including sponsor roadmap, coaching plan, communication plan, training plan and resistance management plan that addresses the change impacts of the program, while minimizing stakeholder resistance and maximizing engagement
• Developed and maintained project documentation including templates, spreadsheets, reports, briefing notes, and presentations, and ensure that work stream documentation is classified and maintained in the project document repository
• Led the information gathering and analysis for the divisions involved in the programs pertaining to their existing staff inventory, functional responsibilities, reporting relationships, skill set, affiliation, employee and position status
• Identified barriers that may arise and developed mitigating solutions
• Identified communication needs and developed appropriate communication strategies and plans to assist senior management to foster a broader understanding of initiatives and projects
• Planned and conducted focus groups, interviews, and surveys; analyzed and reported results
• Conducted research and led the development of new organization models, policies, the design of new jobs and creation and approval of new job profiles
• design of any new jobs and creation and approval of new job profiles
• Led stakeholder engagement within all levels of staff city-wide and labour unions
• Worked with functional specialists and stakeholders to conduct a skills gap analysis and plan training based on new and /or redefined job roles

Eingesetzte Qualifikationen

Change Management, Schulung / Coaching (allg.)


Project Manager
Swiss VBS, Toronto
8/2014 – 9/2015 (1 Jahr, 2 Monate)
Dienstleistungsbranchen (Service)
Tätigkeitszeitraum

8/2014 – 9/2015

Tätigkeitsbeschreibung

Supported the company goal (of ‘helping companies develop talent and master change’) by developing effective strategies and providing project leadership across the organization to build and empower high performing teams and ensure the smooth, efficient and successful completion of multiple projects throughout their full project life cycles
• Developed and implemented end-to-end project plans working from solution request forms (SRF) and leveraged available resources to provide clients with customized performance solutions while ensuring successful project delivery and sustainable business results
• Conducted project kick-off meetings, communicating individual roles and project expectations while collaborating with managers, team members and other stakeholders to leverage the creative, technical and business expertise as required for projects
• Created and sustained an environment that is conducive to peak level employee performance and provided oversight to ensure project benchmarks were met
• Oversaw project progress and the broader change agenda associated with the project and acted as a change leader to facilitate process and continuous improvement within the company
• Prioritized and managed own workload and the workload of project team members in order to deliver quality results and meet timelines; managed an external database of resources to deliver project deliverables
• Proactively engaged with key internal and external (client) stakeholders across the full spectrum of project impact to understand needs, change readiness, training efforts required and appropriate communication touch points required to make the change process comprehendible and win support
• Ensured project templates are maintained based on project charter, timelines and approvals
• Supported change management within client companies by developing and implementing training programs and workshops to captivate, empower, and guide their employees along a strategic path of transformation
• Working with HR Training to conduct a skills gap analysis and plan training based on new and /or redefined job rolesdevelop communication materials and make prese
• Facilitated project management status meetings with manager, project management; ensured project status reports are maintained up to date and accurate and circulated to stakeholders as agreed
• Applied excellent planning, organization and communication skills to track change mandate as well as project scope, time and budget and ensured work is completed on time and within budget

Eingesetzte Qualifikationen

Schulung / Training (IT), Change Management, Einführung Projektmanagement, Mehrprojektmanagement, Projektleitung / Teamleitung


Project Manager
Kundenname anonymisiert, Markham/ Toronto
1/2011 – 8/2014 (3 Jahre, 8 Monate)
Finanzdienstleister
Tätigkeitszeitraum

1/2011 – 8/2014

Tätigkeitsbeschreibung

Applied a structured methodology to managing the entire client base of the company using project management principles to create roadmaps, company goals and actionable deliverables for accounts within a wide range of industries e.g. electronics, construction, and IT
• Developed excellent client relations, gathered business requirements and created strategies and plans to support their businesses
• Implemented and set up bookkeeping systems and processes, and maintained filing system, invoicing, payroll and monthly bank reconciliation
• Ensured system and process compliance
• Enabled companies to acquire superior visibility over corporate data so they could make sound decisions and create a more effective and efficient organization while still controlling costs

Eingesetzte Qualifikationen

Change Management, Projektmanagement


Project Manager - Outsourcing (Festanstellung)
SAP Managed Service, Berlin
8/2007 – 4/2009 (1 Jahr, 9 Monate)
IT & Entwicklung
Tätigkeitszeitraum

8/2007 – 4/2009

Tätigkeitsbeschreibung

Ensured the successful rollout of SAP business application (such as ERP, CRM, BW and HCM) support by leading, planning and delivering projects with full control of change mandate and project scope and the accountability of following agreement of the project and attaining project profitability
• Managed and oversaw multiple full life cycle projects, coordinating both IT and Business team members within a complete project team together with client relations; used appropriate stakeholder management techniques to facilitate project progress
• Oversaw the scoping, planning, budget, governance, and deliverables within project constraints (scope, budget, time) while engaging in delivery and specialist consulting in areas such as governance, PMO, value management and delivery roadmaps
• Identified communication needs and developed communication plans, tactics and messages
• Conducted change readiness and stakeholder assessments, identifying high-level business and operational impacts as appropriate to address people, culture, capacity, process, technology, risk, and implementation approach
• Defined and verified service level agreements (SLAs) for each account and provided frequent updates and transparency reports to key stakeholders
• Collaborated with key stakeholders to identify and anticipate potential resistance to change, and develop proactive counter strategies to foster a positive acceptance of change
• Rolled out change management plans and trained stakeholders throughout client organizations

Eingesetzte Qualifikationen

Projektleitung / Teamleitung (IT), SAP Beratung (allg.), IT-Outsourcing-Konzepte, Mehrprojektmanagement


Consultant (Festanstellung)
SAP Consulting mit Schwerpunkt Public Sector, Berlin
2/2005 – 7/2007 (2 Jahre, 6 Monate)
IT & Entwicklung
Tätigkeitszeitraum

2/2005 – 7/2007

Tätigkeitsbeschreibung

Exceeded quality expectations and ensured a high level of client satisfaction by managing small and medium sized end-to-end projects to meet time and budget guidelines
• Managed projects of a high priority which spanned functional areas and involved external stakeholders and partners using best practice standards in project and change management to achieve project success
• Ensured business requirements were clearly identified, prioritized and satisfied by appropriate technical and business process solutions; provided thought leadership and execution of best practices across metrics throughout the impacted areas of the enterprise
• Empowered and encouraged staff performance throughout the project lifecycle by acknowledging individual and team achievements and milestones
• Ensured the customer was appraised of solutions and releases, and drove the integration and maintenance of change management practices to meet their business needs
• Successfully implemented applications such as SAP CRM Audit Management, and SAP HCM Employee Self Services and Manager Self Services, including a major project for PwC complete with employee training
• Kept abreast of new and developing change management practices and trends and identified ways of incorporating into the environment
• Functioned as a Thesis Advisor and Mentor to graduate-level students

Eingesetzte Qualifikationen

SAP CRM, SAP ABAP (BC-ABA), SAP HR / SAP HCM, Projektleitung / Teamleitung


Associate Consultant (Festanstellung)
SAP Consulting mit Schwerpunkt Utilities, Berlin
10/2003 – 1/2005 (1 Jahr, 4 Monate)
IT & Entwicklung
Tätigkeitszeitraum

10/2003 – 1/2005

Tätigkeitsbeschreibung

Demonstrated a passion for customer service and outstanding analytical skills while functioning as part of a winning team to maximize customer value
• Analyzed business requirements such as functional and technical requirements, information need, and business processes by conducting information-gathering sessions with clients
• Documented and mapped business requirements to SAP business processes; recommended the selection of appropriate SAP business processes to meet client requirements and compliance standards
• Designed and developed test plans for executing unit, integration, system/acceptance testing in order to ensure the solution met the business requirements
• Coordinated the execution of project tasks for sub-projects, including staffing strategies and budgets while working under the pressure of tight project deadlines
• Assisted project team with the establishment and tracking of measurable success criteria
• Implemented SAP CRM Audit Management and FI-CA application; prepared and delivered training to client end-users

Eingesetzte Qualifikationen

SAP CRM, SAP FI-CA, Projektdurchführung


Zertifikate

Prosci - ADKAR
April 2015

Scrum Fundamentals Certification
Juni 2014

PMP
April 2014

Ausbildung

Wirtschaftinformatik
(Diplom-Wirtschaftsinformatiker)
Jahr: 2003
Ort: Mannheim

Qualifikationen

Change Management, Organizational Change Management, M&A, Umstrukturierung, Training, Coaching, SAP, MS D365, Kommunikation, Focus Groups, Impact Assessment, Change Framework Development, Projekt Management, Teamleitung, Change Management Plan,

Über mich

A resourceful and highly effective leader who is able to identify critical drivers of successful client service delivery and turn client aspirations and ideas into practical reality. Demonstrated ability to interact effectively with a diverse group of clients, and lead/facilitate client workshops with a passion for delivering high quality services and achieving client satisfaction. Exceptional stakeholder management and relation-building skills and ability to cultivate and maintain effective working relationships at all levels of the organization.

Persönliche Daten

Sprache
  • Deutsch (Muttersprache)
  • Englisch (Fließend)
Reisebereitschaft
auf Anfrage
Arbeitserlaubnis
  • Europäische Union
Home-Office
bevorzugt
Profilaufrufe
223
Alter
40
Berufserfahrung
17 Jahre und 1 Monat (seit 10/2003)
Projektleitung
10 Jahre

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