IT Consultant / Product Owner / (Tech) Product Manager / UX Researcher

3/2020 – offen

Z.b. Leitung des Re-designs einer App, Interimsleitung verschiedener Produktteams (Sektoren: Smart Mobility, Versicherung, Health Tech, Green Tech) im B2B und B2C Bereich
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Adobe InDesign, Agile Entwicklung, Design Thinking, Product Owner, Produktmanagement, Projekt - Start-Up-Workshop, Projektleitung / Teamleitung (IT), Projektmanagement (IT), SCRUM

1/2019 – 3/2020

■ Led the product development process of the start-ups newest healthcare app from product idea to go-to-market (first 300 users) by implementing a rigorous data- and user feedback based agile development process.
■ Planned and oversaw budget (€180‘000/year), long term goals and general strategic direction (market segment, user targeting, feature decisions).
■ Managed both internal and external stakeholder relationships; project in partnership with a large multinational company and a research institute (revenue-led: 500‘000EUR).
■ Built a product team of five by monitoring team metrics, setting up team and communication structures and regular feedback sessions.
■ Developed and set up consumer support process and guidelines, using not only E-mail, Phone and Website chat, but also WhatsApp, PlayStore & AppStore reviews. Frequently carried out customer support, working with fellow product managers to improve experience across products as well as to increase support efficiency.

SCRUM, Product Owner, Technische Projektleitung / Teamleitung

9/2017 – 11/2018

■ Developed an app that provided an inventory managment system for small-scale retailers
■ Led the product and business development: Set up and executed on the strategic direction of project and business; led design, development and roll-out of MVP in three urban markets in Nairobi.
■ Secured €10‘000 initial funding from grants 3 months after project start; later led investor and external stakeholder relations, initiated seed funding round.

SCRUM, Product Owner, Projektmanagement