Interim Manager - Operations

7/2015 – 3/2018

- Leadership and management of Teams in Frankfurt and Poland (33 Staff - of which 4 Team Leaders)
- Support LEAN Six Sigma projects and integrate concept within the departments to increase efficiency
- Client Management - Foster positive relationships with the client base, measure performance and ensure transparency to the client’s Service Level Agreements
- Manage all operational risk associated with the operating unit and ensure effective operating controls are maintained across the unit, including the documentation of process flows, operating procedures and risk assessment
- Governance of outsourced service relationships through SLAs, KPIs / KRIs and regular reviews as applicable for region
- Facilitate the implementation of new products and/or significant changes to existing products into the global operating model as well as assessing impact of regulatory changes

Projects:
- Successful integration of 2 Middle Office departments into 1 during first 6 months of gaining the role at BNY Mellon, resulting in increased efficiency and stability
- Implemented LEAN concept into Fund Accounting and Middle Office areas to improve communication and processing of transactions

Buchhaltung, Deposit Management

1/2013 – 6/2015

Responsibilities in Operations role:

- Leadership, management and development of 14 staff
- Implement workflow management - restructuring of team to create efficiency, streamline tasks and review controls
- Work with partners across business lines / product to ensure highest level of service is provided at all times
- Main escalation contact for KVGs / Asset Managers and internal teams (i.e. Fund Accounting, Processing, RM, CSAM)
- Ensure alignment with overall client service delivery strategy and key stakeholders

Responsibilities in CSAM role:

- Leadership and management of 4 staff
- Responsible for all aspects of the service delivery cross-product for supporting the KAGs with their strategic and structural developments
- Develop trusting relationship with the client, maintain SLAs, perform regular service reviews and ad hoc meetings to maintain loyalty and satisfaction

Projects:
- Conducted analysis re the Client Service Team’s sustainability at JPM, given current and future client growth. Following negotiations with senior stakeholders, restructured the department, including an increase of staff from 8 to 14 and support from an offshore location, which resulted in increased client satisfaction

Deposit Management

8/2006 – 12/2012

- Leadership and management of the SFS Client Services Department, with the responsibility of 14 staff, managing a base of 300+ direct custody and clearing clients for the German, Austrian and Swiss markets.
- Ensuring the quality delivery of product and services in the Frankfurt team as well as a stable control/risk environment including outsourced areas.
- Performing proactive business analysis, to increase quality, as well as creating higher productivity of the department, through enhanced client & staff education. Identify and develop talent within the department. Support stretch assignments.
- Support Business growth & development and work with partners in Coverage, Front Office accordingly.
- Responsible for a budget of approx. USD 3 MM.
- Assumed Mentor role in 2010 for AVP viewed as talent within the Technology department.
- As Deputy for EMEA Client Services Head, responsible for rolling out of best practices, across EMEA / CEEMEA branches. Gained further responsibility during the Head’s maternity leave (Sept 2010 – Oct 2011).

Projects:
- Following the migration of both the Austrian and Swiss markets in 2006 to Frankfurt, re-organised the Client Services Department with the result of a smoother workflow and better trained staff. Rolling out regional efficiency initiatives such as reduction of MT599s and manual client reporting in Client Services Departments across EMEA / CEEMEA branches at Citi

- As Deputy Head of Client Services EMEA / CEEMEA was responsible for successful realignment of support during Arab Spring in 2010, enlisting support Client Services functions from Turkey, Hungary and Russia and creating MIS for senior management

SWIFT, Wertpapierhandel

7/2002 – 7/2006

Responsible for relationship of largest client. Management of international team and oversight of processing and controlling of trade tickets against brokers. Covered mainly international markets but also Eurex. Completed Eurex Backoffice exam. Used GMI and Clearvision

Projects:
- Participated in the development and migration of a new client interactive internet based system at Fimat.
- Transfer of Zurich office to Frankfurt with no additional FTE, resulting in focus on efficiency and redirection of duties to retain client satisfaction for both Frankfurt and Zurich client base

Eurex

7/2000 – 6/2002

Processing and checking of trade tickets for international derivative markets (Asia, US, Europe)

Murex (allg.), Summit, Wertpapierhandel

6/1999 – 6/2000

Processing and controlling of trade tickets, oversight of EUR disposition, cash reconciliation

ISDA, Treasury

6/1998 – 5/1999

Processing of Syndicated Loans and coordination of money flows with participants

Kreditfinanzierung