Quality Engineer - Automotive/Manufacturing

9/2016 – offen

 Single point contact for KPI analysis
 Tracking of everyday claims, Monitoring of overdue claims and reporting
 Submitting weekly and monthly reports
 Monitoring 8D reports and tracking the closure of 8D
 Statistical analysis of zero km and warranty returns
 Weekly report template calculation part for different sites
 BMW portal PPM tracking
 Using SAP tool for tracking outstanding claims

Qualitätsmanagement (allg.)

2/2010 – 6/2011

 Daily processing of domestic warranty claims and uploading it to Nissan Global warranty system (GWS), and worked towards solving their queries and complaints efficiently.
 Report regularly to the senior management on important & key issues and provide accurate and valid feedback to the field and supplier base.
 Handle and execute multiple claims and ensure timely delivery of the same
 Undergone training for new warranty system and worked with Local tool and Nissan Warranty System (NWS)
 Worked as a bridge between Total Customer Satisfaction (TCS) team and HAI (Hover Automotives India) to coordinate and respond customer and dealer queries.
 Tracking the pending claims and resolving issues involved in procedural systems of NML(Nissan Motor Limited) Japan
 Submitting the monthly report
 Active Member of Task force team (Problem investigation team)

Total Quality Management (TQM)

12/2007 – 5/2009

 Oversee all phases of quality issues; approve engineering/design changes, troubleshoot and resolve complex problems, consistently meeting project deadlines and highest possible quality standards.
 Quality in charge of small motors
 Doing researches for minimizing the amount of rejections.
 Preparing the PAP documents for newly developing motors
 Preparing QCPC, SOP
 Monitoring Quality auditors and cross checking
 Stopping the line in case of any Quality issue
 Scheduled, conducted and participated in quality process seminars

Qualitätsmanagement (allg.)