Customer Quality Expert

12/2021 – 4/2022

∙ Monitoring and coordination of all quality relevant themes
∙ Implementation of internal quality assurance tools/methods, customer and internal claim management, and problem-solving.
∙Coordination, examination of failure parts, cause analysis and correspondence to the customer, monitoring, and follow-up adjustment measures, organizing quality meetings in the plant, monitoring/reporting of relevant Q-KPIs (incidents, ppm, FK).
∙ Prevention of risks and continuous improvement.
∙ Planning of frequency and selection of characteristics for in-process inspection and product audits;
∙ Performing in-process inspections, planning and ordering measurement equipment;
∙ Measurement equipment usage training, planning product audit areas (laboratories).
∙ 5S in QMM areas.
∙ Issuing of work documents for QMM areas (WI).
∙ Leading/ coordination of quality engineers and technicians in indirect area.
∙ Leading/ coordination of product auditors on the shop floor.
∙ Contribute to the achievement of the business objectives.
∙ Implementation IATF16949 requirements Bosch central directives, ED and PciP procedures.
∙ Reporting and monitoring of KPIs.
∙ Ensures correct blocking and unblocking process on the shopfloor

CRM (Customer Relationship Management), Qualitätsmanagement / QS / QA (IT), Total Quality Management (TQM)

6/2020 – 12/2021

▪ Responsible to plan and monitor the execution of all activities/ tasks, to meet due dates according to clients' requirements.
▪ Assign tasks to team members, according to their internal function, competences and capabilities
▪ Responsible for implementing working procedures in order to meet quality standards.
▪ Ensure quality and in time delivery of results within the agreed framework.
▪ Develops technical solutions in his area of responsibility.
▪ Responsible for the regular check of the customer satisfaction. Increase of nonconformity, he defines corrective actions and follows their implementation.
▪ He prepares and follows up the quality KPIs for customer claim management. In case of nonconformity, he defines corrective actions, and implements them.
▪ Participates in the launch projects: he gives input for the APQP process based on the customer claims history
Activities are done for the two sister plants in Romania and Czech Republic

CRM (Customer Relationship Management), Qualitätsmanagement / QS / QA (IT), Qualitätsmanagement (allg.), Total Quality Management (TQM)

3/2016 – 6/2020

▪ ensure cross-functional communication / co-operation to improve information flow inside his / her team. Keep the contact with the business partners (e.g. Production, R&D, BU, Customers). Organize regular team meetings.
▪ responsible to define the Mission and Strategy for his/ her group considering the input from all stakeholders (e.g. from Head of BU, Team Leaders).
▪ track the defined roadmaps and informs stakeholders about the progress.
▪ responsible to make sure that every employee of his/ her group has tasks according to their qualification, competences, and position, with input from the Team Leader (if existing). Tracks the allocation regularly.
▪ responsible to procure the technical equipment needed to complete the tasks for his/ her group, in line with estimations and budget limits.
▪ developing sustainable business relationships within and outside the group/location in order to enhance/ promote group competences.
▪ bring adequate work packages/ projects for the group in agreement with next organization level.
▪ conduct the yearly Performance Management Process for all directs and set individual goals for each team member
▪ organize regular meetings with the direct reports, in order to monitor performance, to motivate the team, give and receive feedback, discuss the road map and establish action plans if necessary ▪ motivate and retain his/her direct reports and escalate to the direct superior the issues which need higher management involvement/ decision
▪ responsible to ensure that employee's technical and soft skills
▪ responsible for implementing working procedures in order to meet quality standards

CRM (Customer Relationship Management), Qualitätsmanagement / QS / QA (IT), Qualitätsmanagement (allg.), Total Quality Management (TQM)