freiberufler Second Level Support auf freelance.de

Second Level Support

zuletzt online vor wenigen Tagen
  • auf Anfrage
  • 86660 Tapfheim
  • Umkreis (bis 200 km)
  • de  |  en
  • 13.02.2024

Kurzvorstellung

Experienced professional in technical support, desktop management, and Unreal Engine development.

Qualifikationen

  • 2nd & 3rd Level Support
  • Active Directory
  • IT-Support (allg.)
  • ITIL
  • ServiceNow
  • Technischer Support
  • Windows 10

Projekt‐ & Berufserfahrung

Second Level Support
Bechtle, Donauwört Airbus Helikopter
11/2021 – 10/2023 (2 Jahre)
Luft- und Raumfahrtindustrie
Tätigkeitszeitraum

11/2021 – 10/2023

Tätigkeitsbeschreibung

• Provided technical support for Microsoft Client OS (Win7, 10, 11) in a business environment.
• Managed Active Directory services, DHCP, DNS, and resolved hardware issues.
• Handled software and hardware troubleshooting, network and server smart hand support.
• Implemented effective patch management and network solutions.
• Collaborated with team members to enhance service levels and project outcomes.
• Planning and execution of the PC refresh (replacement of 3000 devices)
• Consultation and coordination with internal and external service providers
• Hands-on Experience in IMAC, VIP, and Break and Fix
• Support for G-Suite and Office 365
• Software assignment via SCCM and MECM

Eingesetzte Qualifikationen

Active Directory, ITIL, ServiceNow, Technischer Support, Windows 10

IMAC Support
NEVOTEC IT-Service GmbH, Germany
1/2021 – 7/2023 (2 Jahre, 7 Monate)
IT & Entwicklung
Tätigkeitszeitraum

1/2021 – 7/2023

Tätigkeitsbeschreibung

Participated in multiple one-day IMAC rollouts, ensuring smooth hardware transitions

Eingesetzte Qualifikationen

Windows 10, IT-Support (allg.)

Ausbildung

Medieninformatik und interaktives Entertainment
Bachelor
2023
Mittweida

Über mich

Experienced and versatile professional with a robust background in technical support, desktop infrastructure management, and Unreal Engine development. As a skilled leader, I have successfully coordinated teams in various roles, from desktop support at Bechtle to co-founding innovative ventures like Solistaro and Game Publishing Network. With expertise in 3D art, visual design, and Unreal Engine development, I bring a unique blend of technical proficiency and creative vision to every project. Proven track record in project coordination, agile methodologies, and fostering collaboration. Available for freelance opportunities that demand a dynamic skill set and a passion for delivering exceptional results.

Weitere Kenntnisse

• Technical Support and Troubleshooting
• Desktop Infrastructure Management
• Communication and Collaboration
• Agile Methodologies (Scrum, Kanban)
• Task Tracking and Reporting
• Team Leadership and Project Coordination
• Unreal Engine Development
• 3D Art and Visual Design

Persönliche Daten

Sprache
  • Deutsch (Muttersprache)
  • Englisch (Fließend)
Reisebereitschaft
Umkreis (bis 200 km)
Arbeitserlaubnis
  • Europäische Union
Home-Office
bevorzugt
Profilaufrufe
227
Alter
23
Berufserfahrung
2 Jahre und 4 Monate (seit 11/2021)

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