IT Support, VIP Support, Dell Products, SharePoint User Support, Coach für Cisco/VMware Zertifizierungen

12/2010 – 6/2019

IT-Supporter (Backoffice) (m/w) -Munich, The Hague, Vienna and Berlin
Dragon Application Support, Hardware Rollout, Software Rollout,

ProjektBeschreibung:
Anwenderbetreuung (telefonisch und remote)
2nd-Level Support im Hard- und Softwarebereich
Deinstallation/Installation von Anwendungen
Fehleranalyse und Störungsbeseitigung
Anwenderbetreuung in deutscher und englischer Sprache
Dokumentation aller Tätigkeiten in den Systemen des Patentamtes

Anforderungen an ProjektPartner:
Eine abgeschlossene EDV-Ausbildung oder vergleichbare Berufserfahrungen
Erfahrungen im IT-Support
Gute Kenntnisse der Windows-Betriebssysteme (Windows XP, Windows 7)
Gute Kenntnisse der MS Office Tools (Versionen 2003 und 2010)
Gute Kenntnisse der gängigen Hardware (PC, Notebook, Drucker, mobile Endgeräte)
Lotus Notes Kenntnisse und MS Office Outlook und MS Lynch
Verhandlungssichere Englischkenntnisse
Eine hohe Kommunikationsfähigkeit, Serviceorientierung und Teamfähigkeit
Ein gültiges polizeiliches Führungszeugnis (oder die Bereitschaft eines anzufordern)

Start: 01.12.2014
Dauer: 31.06.2014

Verlängert: bis 31.06.2015
I. MBA ist aufgrund eines eigenen Vertrages
vom 28, April 2014 verpflichtet, das
Projekt 2nd Level Support fuer Dell
GmbH (Kunde) oder, wo zutreffend, den
Endkunden des Kunden European Patent
Office in Muenchen, Deutschland
durchzufuehren. Im Rahmen dieses
Projektes ist MBA insbesondere
verpflichtet, folgende Lieferungen und
Leistungen zu erbringen: 2nd Level
Support und berechtigt, insoweit
Auftragnehmer einzusetzen.

Betriebssysteme (allg.)

7/2010 – 11/2010

Extended:
Tätigkeitsbeschreibung
Support für Axel Springer , User, Software Verteilung mit SCCM, Active Directory User Verwaltung, Office Anwendungen, Email, SAP Benutzer Support.. Blackberry Support mit Outlook 2007, Enterprise Vault, Cisco VPN client Support, Adobe CS4 Anwender Support, Terminal Server,

DETAILS:*** Technical support Analyst (German and English) role at Amsterdam , NL.

Project: Managed Service Center(MSC) Service Desk:
Managed Services Centre (MSC) Service Desk
The MSC Service Desk in Amsterdam Schiphol-Rijk provides telephone support to both internal users/customers and to external customers located throughout Europe. Reflecting Amsterdam's diversity, the MSC has an international character. The Service Desk, which conducts its internal communication in English, has employees representing many different nationalities. Due to new clients, we continue to grow, and hope to welcome you as one of our team members. For one of our new accounts, we are now recruiting for a native or near native English speaker to provide technical support.

Responsibilities:
You will provide technical support on the phone to external customers from a number of countries, based on the languages you speak. The questions vary considerably among end users, who use various lines of business, commercial and proprietary applications. Put briefly, you will troubleshoot, diagnose and correct technical faults, using your technical and diplomatic skills, and guide the caller through the necessary steps to restore functionality.

You will assume call responsibility and will update information in ServiceCenter (Peregrine), the MSC Service Desk call tracking and incident management software. You will also work with your colleagues to share information and to collaborate on problem solving.

What are we looking for?
• In order to apply for this position, you should meet the following requirements:
• (Near) native English language skills, additional language skills are beneficial;
• Experience in a telephone technical support position, giving support to end-users;
• Considerable familiarity with MS Windows 98/2000 and Lotus Notes;
• Experience in dealing with a novice and /or low-skilled customer base and the ability to impart knowledge at various levels;
• Aptitude for quick learning of technical and procedural topics;
• Self-starting, self-motivating, self-learning work approach;
• Ability to work on multiple, dissimilar activities simultaneously;
• Excellent team-working skills; stress resistant;
• For some teams, flexibility to work shifts

5/2010 – 7/2010

Support für Springer, User, Software Verteilung mit SCCM, Active Directory User Verwaltung, Office Anwendungen, Email, SAP Benutzer Support.. Blackberry Support mit Outlook 2007, Enterprise Vault, Cisco VPN client Support, Adobe CS4 Anwender Support, Terminal Server,

Qualifikationen:
CCNA, MCSA, PC Hardware, Office 2007, Exchange 2003