Interimsmanagement

• Funktechnik
• Management (allg.)
• Nachrichtentechnik
• Projektmanagement
• Technische Beratung
• Unternehmensberatung

Areas of expertise:

Telecommunications infrastructure strategy and operation utilizing various technologies.
Customer Care, Relationship Management and Services strategy and operation in various industries
Change Management
Interimsmanagament

Selected industry experience (30 years):

Plan, build and run responsibility of telecommunication infrastructure of Deutsche Telekom
Introduction of new technologies within the German telecommunication network i.e. first WiMAX installation in Germany, June 2005 ; first VDSL2 installation, March 2006
Process design / reengineering of all network infrastructure und customer care activities of Deutsche Telekom
Development and implementation of customer relationship management strategies of Deutsche Telekom
Design and implementation of database marketing activities for a proactive telemarketing sales organization
Direct sales of aftermarket products for CAD / CAM technology products throughout Europe
Development of an European aftermarket sales and customer care organization including all strategic and operational planning
Program Management for a large scale process redesign project

Work experience:

Deutsche Telekom - CTO Management Board Member (6 years)
Deutsche Telekom VP Telemarketing and Customer Care (4 years)
Lockheed Martin - Director Customer Care and Aftermarket Sales of IT Products (10 years)
IBM Manager Customer Service within the IT industry . (10 years)

Education:

Engineer in Broadcasting Technologies

Language skills:
German (native), English (fluent), Dutch (fair), French (basic)

Organisation, Management & Behörden
- Projektmanagement / PMO
- (Unternehmens-)Beratung
- Interim Management

Technik & Ingenieursberufe
- Prozessanalyse
- Telekommunikationstechnik

Branchenkenntnisse
- Telekommunikation