Netzwerk Administrator

1/2009 – 6/2009

- Technical Assistance, Monitoring, Troubleshooting;
- Hardware, Software and Line Ordering; RMA Processing
- Change implementation, Maintenance of resource databases and configuration repository

4/2008 – 12/2008

- Cisco (Customer Edge) and Juniper (Provider Edge) router testing and configuration - ATM, Frame Relay, DSL, BGP; CPE router provisioning and commissioning, troubleshooting
- Interface between Project Management, IP Configuration team and Field Service
- Coordinating migration, receiving calls from technicians that are at customer sites and helping them out to configure CPE equipment
- Planning and Preparation, Work Coordination, Service Provisioning, Resource planning and router, port and line (leased lines, DSL and ISDN backups) ordering

10/2007 – 3/2008

- Change Management and coordination
- Switch (Cisco Catalyst, Nortel BayStack, Alcatel OmniStack and OmniSwitch) and Cisco Router configuration
- Network Monitoring (Spectrum OneClick, SMT)

4/2007 – 9/2007

- Cisco Switch and WLAN Access Points configuration (Cisco Catalyst 3550, 3750 and 6509)
- Planning and redesigning of customer IP Data networks, documenting and diagramming
- Creation of drafts, design proposals and engineering work orders
- Inventory database maintenance (FNT C6000, Cisco Works)

4/2005 – 2/2007

Switch and Router configuration (Cisco 7513, Catalyst 2950, 3750 and 6509, BayStack 350, 450) for NetFlow accounting, SNMP monitoring, HSRP, access control lists, Radius authentication, VLAN 802.1q
- Cisco IOS and hardware upgrade, supporting on-site technicians
- Assessment of performances, analyzing of reports, troubleshooting, carrying out change requests
- Monitoring and reporting using HP Network Node Manager, Concord eHealth, IsarFlow
- Maintenance of internally developed inventory database

9/2004 – 11/2004

- Configuration of routers
- Helping suppliers to go through the rollout plan and accompanying documents
- Ensuring prompt delivery of necessary technical information
- Coordination of participating departments and daily reporting to project and change management
- Monitoring of the rollout and documentation maintenance using network inventory tools

1/2001 – 11/2002

RAS Support, Customer Network Support Team
- Configuring CVX 1800 / 600 (Remote Access Servers)
- Configuring CVX Policy Manager and Preside RADIUS for Dial Access, Wholesaling Services and VPN
- Providing Emergency First Line and Call Engineer Support
- Troubleshooting, lab duplication, problem resolution and solution testing
- Testing and validation of new CVX and CPM software releases, Compatibility Testing of end-user hardware
- Reporting to different management levels
- Interfacing with the customer through weekly conference calls, regular meetings, lab trials and demonstrations

IP Multicast acceptance test for ish GmbH & Co. KG (former Kabel NRW), Cross-Product Integration Team
- Configuration of Juniper routers, Nortel Passport 8600 switches and ADC CUDA for IP Multicast
- Lab setup, writing documentation, execution of the lab and field test cases, field integration support
- Performing mass roll-out, writing Change Requests and Procedures