Projekt‐ & Berufserfahrung
4/2011 – 4/2011Tätigkeitsbeschreibung
Feasibility Study of a SAP CRM System Integration/Migration of their existing IT System Landscape
5/2009 – 9/2010Tätigkeitsbeschreibung
Responsible for gathering customer requirements Writing blueprint (Business Partner Management, Interaction Center). Implementing the Interaction Center Sales + Marketing scenario.
12/2008 – 5/2009Tätigkeitsbeschreibung
Working as a developer in the bug fixing team solving up to 2000 bugs during this period.
9/2008 – 12/2008Tätigkeitsbeschreibung
Writing blueprint and implementing the Interaction Center (Service Ticket scenario) in the CRM 7.0
2/2008 – 8/2008Tätigkeitsbeschreibung
Integration of service products in the leasing quotation/contract (CRM 5.2). Developing customer specific change requests.
3/2007 – 2/2008Tätigkeitsbeschreibung
Developing customer enhancements for sales, service and marketing. Especially creating actions in CRM and developing BAdIs. Also the creation of customer specific business server pages (bsp) was part of the development.
8/2006 – 3/2007Tätigkeitsbeschreibung
Standard development in the Leasing NT (standard technology) project. Responsible for the new requirement packages Contract Classification and Multiple Payers. This included writing design specifications and developing the new requirements afterwards.
2/2006 – 7/2006Tätigkeitsbeschreibung
Standard development within the UI-Framework area for CRM 5.1.
9/2005 – 12/2005Tätigkeitsbeschreibung
Created Early Demo System for CRM 5.0 Leasing, function including Middleware configuration, master data creation, transaction and item category customizing, pricing and condition customizing, contract change, billing and leasing accounting handling, credit checking, word integration, IC WebClient (FCC)integration, interface to FI-CA, FI-AA., and refinancing solution.
CRM 5.0 pre launch testing and usability documentation.
5/2005 – 2/2006Tätigkeitsbeschreibung
Actively engaged in customizing for Customer Relationship Management (Organizational Model, Business Partners, Products, Individual Objects and Conditions) and Leasing and Asset Management (Transactions, Change Processes).
Developed function modules for customized quotation generation and validation.
Developed customer enhancements for synchronizing billing in CRM and R/3.
Developed inbound and outbound interfaces in ABAP to link the SAP system to ancillary systems.