Indeed.ch

4/2007 – 12/2008

Raise all new requirements/ defects related to corporate salary processing module of Finware to IT team in Quality Center and perform User Acceptance testing to check if provided solution meet business expectation.
Maintain and develop existing and new customers through planned individual account support with strict adherence to KYC norms.
Monitor and report on activities and provide relevant information to the Upper Management.
Monitor and optimize SEs productivity.
Recruit, manage, train and motivate SEs according to company procedures and policies.
Cost Management and budget planning.
Monitor the portfolio in terms of maintenance of AQB, transactions activity in the account, Profitability & Banding of customers and depletion.
Work in close consultation with the RCM (Regional Channel Manager) and central product team to modify the product features / parameters to suit the need of the customer.

12/2005 – 1/2007

Preliminary underwriting of the application.
Responsible for the essential recruitment and guidance programs.
Communicative in a timely manner with all representatives to provide clear directions, acknowledge contributions of team goals Vs objectives.
Strong leaders and team player adept at motivating and uniting a team through meaningful training.