Learning & Training Consultant
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- auf Anfrage
- 1239 Collex
- Weltweit
- de | en | fr
- 31.05.2012
Kurzvorstellung
Qualifikationen
Projekt‐ & Berufserfahrung
11/2011 – 6/2012
Tätigkeitsbeschreibung
- Establish Training Programs & a Strategy and develop Training Solutions for NayaMed Customer Care Centre and the Business Team at Lausanne EPFL
- TNA - Developed a Training Matrix according to existing job roles
- Created a Training Catalog
- Designed a Training Assessment Process
- Designed Training Material for CRM Daily business Process
8/2006 – 11/2009
Tätigkeitsbeschreibung
Delivery of classroom and on-site Trainings for Banking pplications, Tools and Business Processes in Wealth Management International
Delivery of Process oriented Training Programs; Managing Client Profiles, Training and Coaching in all KYC aspects
Coordination of regular workshops for Education Programs
(Induction Trainings, Roll-outs)
4/1996 – 11/2005
Tätigkeitsbeschreibung
- Delivered classroom training for Financial Application Products for internal staff at all levels in the EMEA regions
- Developed new training projects tailored to client needs
- Ensured that training concepts and programs correspond to
Customers needs in the EMEA regions.
- In tandem with the Training Director and senior members of the training team across EMEA,
devised strategic new training directions to ensure quality and performance of the Training Team.
- Key liaison contact of the Global Training Team
- Training delivery across Europe Middle East and Africa (EMEA)
- Developed mentoring programs to efficiently familiarize new staff to all processes in the training environment and the company and coached during and after induction phases.
- Identified new training requirements across the regions
- Established a strong and sustainable international network
3/1992 – 4/1996
Tätigkeitsbeschreibung
-Led a team of 13 Client Trainers; Coordination of all incoming Training requests and the Training delivery
- Relationship Management with major clients, Training needs Analysis, and provide ongoing support.
Key liaison point for major accounts (i.e. Citibank, Dresdner Bank, Deutsche Bank... in Germany).
10/1989 – 3/1992
Tätigkeitsbeschreibung
- Delivery of professional customer care in training and support for the financial markets and Reuters products
-Designed, planned and delivered training and campaign
strategies in cooperation with the client training team and aligned to account management plans.
Ausbildung
Bern, Schweiz
Genf, Schweiz
Frankfurt am Main
Frankfurt am Main
Über mich
Process-oriented, fast-learning & acting professional with a lot of international experience. Strong
Communication and development skills with strategic and analytical approach. Focus on aligning the
solution with clients business goals. Highly flexible and collaborative. Able to quickly understand clients needs, build and maintain trust with diverse people in all organizational levels in multicultural environments. Able to see both, the big picture and also dig into the details. Strong communication and Project Management skills.
CORE COMPETENCIES
Customer Focused Training Delivery Project Management
Multilingual Needs Analysis Functional Consultant
Trust and Commitment Learning Design Team Player
Change Management Process Analysis Team Leader
Core Banking Applications E-Learning creation Coaching
Weitere Kenntnisse
- VB ( Basic)
Persönliche Daten
- Deutsch (Muttersprache)
- Englisch (Fließend)
- Französisch (Gut)
- Italienisch (Gut)
- Europäische Union
- Schweiz
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