freiberufler Service Manager auf freelance.de

Service Manager

offline
  • auf Anfrage
  • Bayern
  • Europa
  • en  |  de  |  sv
  • 02.11.2018

Kurzvorstellung

I have a broad range of international work experience in IT, engineering, mobile telecommunication (Europe, Africa, North America) covering areas such as service management, design, transition, operation, implementation, project management, standards

Ich biete

  • Change Management
  • Compliance management
  • Projektmanagement
  • Qualitätsmanagement (allg.)
  • Risikomanagement
  • Technisches Projektmanagement

Projekt‐ & Berufserfahrung

Service Management, Project Management
Telecom, IT, Versicherung, Bank, Europe, Africa, North America
2/1989 – 4/2014 (25 Jahre, 3 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

2/1989 – 4/2014

Tätigkeitsbeschreibung

My main background is:

service management (ITIL V3 - five certificates: Service Strategy, Operation Support Analysis, Service Level Agreements, Planning Protection Optimization, Foundation),
project management (Project analysis, Project controlling),
quality management (ISO 9001 Certification),
electronic (bachelor degree),
IT, telecommunication, insurance, bank – facility management
international (Switzerland, Germany, UK, US, Italy, Sweden, Egypt, Czech Republic, Romania)

Zertifikate

Service Stategy ITIL V3
Dezember 2013
Operation Support and Analysis, ITIL V2011
August 2013
Quality Control Manager - ISO 9001
März 2013
Planning Protection and Optimization ITIL V3
Januar 2012
Service Offerings & Agreements ITIL V3
August 2011
ITIL V3 Foundation Certification
November 2010

Ausbildung

Dipl.Ing

(Diplom Bachelor Degree - Industrial Automation, Dipl.Ing. Electronic)
Jahr: 1981
Ort: Brasov, Romania

Qualifikationen

o ITIL (best practice) V3 - 2011 - Service Management / Service Strategy / Operation Support and Analysis / Service Offerings & Agreements/Planning Protection and optimization / Demand Management
o Process analysis / Risk Management / Claim Management / Problem Solving
o Continual Service Improvement / Business Processes Implementation
o PMO / Requirements Management / Change Management / Transition
o Incident Management / Operation / Quality Management / Compliance
o Cooperation Management / Release Management / CRM
o Document Management / Roll out project / Project Management (PMIBook)

Über mich

My main background is:

service management (ITIL V3 - five certificates: Service Strategy, Operation Support Analysis, Service Level Agreements, Planning Protection Optimization, Foundation),
project management (Project analysis, Project controlling),
quality management (ISO 9001 Certification),
electronic (bachelor degree),
IT, telecommunication, insurance, bank – facility management
international (Switzerland, Germany, UK, US, Italy, Sweden, Egypt, Czech Republic, Romania)

Persönliche Daten

Sprache
  • Englisch (Fließend)
  • Deutsch (Fließend)
  • Schwedisch (Fließend)
  • Rumänisch (Muttersprache)
  • Französisch (Grundkenntnisse)
Reisebereitschaft
Europa
Arbeitserlaubnis
  • Europäische Union
Profilaufrufe
1064
Alter
63
Berufserfahrung
39 Jahre und 2 Monate (seit 09/1983)
Projektleitung
14 Jahre

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