Service Manager

I have a broad range of international work experience in IT, engineering, mobile telecommunication (Europe, Africa, North America) covering areas such as service management, design, transition, operation, implementation, project management, standards

• Change Management
• Compliance management
• Projektmanagement
• Qualitätsmanagement (allg.)
• Risikomanagement
• Technisches Projektmanagement

My main background is:

service management (ITIL V3 - five certificates: Service Strategy, Operation Support Analysis, Service Level Agreements, Planning Protection Optimization, Foundation),
project management (Project analysis, Project controlling),
quality management (ISO 9001 Certification),
electronic (bachelor degree),
IT, telecommunication, insurance, bank – facility management
international (Switzerland, Germany, UK, US, Italy, Sweden, Egypt, Czech Republic, Romania)

o ITIL (best practice) V3 - 2011 - Service Management / Service Strategy / Operation Support and Analysis / Service Offerings & Agreements/Planning Protection and optimization / Demand Management
o Process analysis / Risk Management / Claim Management / Problem Solving
o Continual Service Improvement / Business Processes Implementation
o PMO / Requirements Management / Change Management / Transition
o Incident Management / Operation / Quality Management / Compliance
o Cooperation Management / Release Management / CRM
o Document Management / Roll out project / Project Management (PMIBook)