Projektmanager/ Projektleiter

3/2011 – 12/2012

- Direct and manage project development from beginning to end.
- Define project scope, goals and deliverables that support business goals in
collaboration with senior management and stakeholders.
- Develop full-scale project plans and associated communications documents.
- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
- Liaise with project stakeholders on an ongoing basis.
- Estimate the resources and participants needed to achieve project goals.
- Draft and submit budget proposals, and recommend subsequent budget changes
where necessary.
- Where required, negotiate with other department managers for the acquisition of
required personnel from within the company.
- Determine and assess need for additional staff and/or consultants and make the
appropriate recruitments if necessary during project cycle.
- Set and continually manage project expectations with team members and other
stakeholders.
- Delegate tasks and responsibilities to appropriate personnel.
- Identify and resolve issues and conflicts within the project team.
- Identify and manage project dependencies and critical path.
- Plan and schedule project timelines and milestones using appropriate tools.
- Track project milestones and deliverables.
- Develop and deliver progress reports, proposals, requirements documentation,
and presentations.
- Determine the frequency and content of status reports from the project team,
analyze results, and troubleshoot problem areas.
- Proactively manage changes in project scope, identify potential crises, and
devise contingency plans.
- Define project success criteria and disseminate them to involved parties
throughout project life cycle.
- Coach, mentor, motivate and supervise project team members and contractors,
and influence them to take positive action and accountability for their assigned
work.
- Build, develop, and grow any business relationships vital to the success of the
project.
- Conduct project post mortems and create a recommendations report in order to
identify successful and unsuccessful project elements.
- Develop best practices and tools for project execution and management.
-Lead design hard rock issues requiring LVEA engineering engagement
- Assist import quality issues needing LVEA STA engagement
April 2011- Present
Development Department - Cologne Germany/ Genk Belgium
FORD/Industrie Hansa www.ford.de
- Communicate key LVEA design changes & lessons learned
- Analyze quality glide path opportunities & gap to target
- Clarify LVEA plant stop ship details & impact to China/APA plants
- Ensure BSAQ efficiencies & alignment between LVEA & China/APA plants

9/2008 – 3/2011

Installation, configuration and support of Windows Server, XP, Vista and 7. In conjunction with the IT specialist installation, configuration of hardware and software, peripherals, network user accounts, permissions and passwords. Provide end user technical support services on-site or remotely.
-Ensure proper system access control, security, back-up systems, storage/retrieval and virus protection. Perform information security audits to measure compliance to standards and system vulnerabilities.
-Support and maintain network systems, including fiber optics, telecommunications (Cisco VOIP), switches, routers, firewalls, VPN tunnels and software
-Analyze technology needs, identify solutions and recommend appropriate products, services and vendors.
-Coordinate operation and maintenance of telephone, electronic mail and voice mail systems.
-Develop and maintain productive working relationships with staff; consult with department/program staff regarding system implementation, revisions, alternatives and improvements.
-Prepare and implement the IT component of the Disaster Recovery Plan.
-Ensured achievement of service level agreements for services offered to customers
September 2008-
March 2011
Information Technology Department
Ajwan Real Estate Company -Kuwait
-Assist with technical support for systems such as Master key System, networked copier/imager and others as designated.
-In conjunction with Human Resources, develop and participate in on-going computer and software application training (planned and spontaneous) for agency employees
-Directly reporting to top management and board of directors.
-Prepared and implemented policies, procedures and standards related to information and telecommunication systems
-Designed the complete Call Center Infrastructure of Ajwan
-Develop technology strategies in support in support of the company’s finance/revenue and operations objectives.
Supervised IT Department staff and ensured constant growth
-Developed an annual business plan and operation budget for the department

9/2006 – 9/2008

Project Manager of Insurance Application Implementation/ Microsoft Dynamics CMS
-Project Coordinator for IT System Selection & Implementation, Database Administrator (Oracle 10g)
-Coordinating: Mail server/ Database Server/ Domain Controller/ Call Manager Server/ Cisco IP Telephones/ Fax server/ Switches/ Router.
-Maintained all internal servers and acted as first level support for network related problems.
-Maintained, built and troubleshoot servers, network components, databases and other data systems.
- Lead project team consisting of internal and external resources to meet project deliverables
-Delivery of quality software implementation project to exceed shareholder expectations – on time and within budget/ Engage clients and create credibility and trust
-Facilitating the statement of work process including budget, scope, and timelines
- Providing reports and briefings on project progression and budget tracking