IT Projektleiter (ITIL V3, PRINCE 2)

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Ein vielseitiger, motivierter und hochdynamischer Managementberater mit mehr als 20 Jahre internationaler Erfahrung in der Planung, Entwicklung und erfolgreicher Lieferung erstklassiger IT-Dienstleistungs-Lösungen für Blue Chip Finanz-/Dienstleistung

Ich biete

IT, Entwicklung

Projekt‐ & Berufserfahrung

Vice President, Client Services
SunGard Capital Markets, London
1/2013 – offen (6 Jahre, 4 Monate)

1/2013 – offen


• Programme Manager responsible for all EMEA implementations, controlled budgets of up to $10m per project
• Managed a global department of 5 project managers co-ordinating at least 15 concurrent projects
• Devised new standards, processes and solutions to improve processes and achieve savings of £1m per annum
• Successfully managed projects for the Swedish National Debt Office ($10m) and National Bank of Jeddah ($7.5m)
• Led key product upgrade projects ($2m plus each) for key clients such as Dresdner, Citibank and Barclays
• Oversaw pre-sales product demonstrations, post rollout training and day-to-day support across EMEA
• Devised various solutions for problem/development tracking and enhancements to encourage customer migration

Programme Manager
T-Systems, Europe
1/2011 – 1/2013 (2 Jahre, 1 Monat)

1/2011 – 1/2013


• Programme Managed the €6m implementation of Service Management in the Procurement department
• Led 6 Project managers transferring 121 business processes from Germany to Nearshore sites in Hungary & Slovakia
• Mentoring the European business process owners & Management in Hungary & Slovakia
• Introduced the processes/workflows/manuals/quality assessment for project & service management processes.
• Promoted and oversaw the implementation of OTRS ticket tool based on MYSQL
• Designed and implemented a Service Management reporting portal utilising java script & php.
• Established 11 service management processes (request fulfilment, incident management , problem management, knowledge management, change management, configuration management, release & deployment management, service validation & testing management and CSI)
• Improved response times and service levels by introducing an OTRS tracking system and a KPI reporting portal

Head of Business Support, ITIL Project Mgr, Back Office App Support
Commerzbank, Frankfurt
6/2001 – 10/2010 (9 Jahre, 5 Monate)

6/2001 – 10/2010


• As Head of Business Support (2005-10) led 50 staff across 5 business groups with daily CxO level contact
• Consistently ensured impeccable management of finances and a €5m budget, ensuring optimum value for money
• Engendered quality 1st/ 2nd line support, serving 8000 users & significantly improving internal working relations
• Put new initiatives in place to radically increase team efficiency and productivity, saving over €500k per annum
• Ran €2m project to replaced the London service desk with an integrated 1st/2nd line Frankfurt desk
• Executed key ITIL processes utilizing HP Service Manager, HP Quality Center, SharePoint
• Ran a €5m project to develop and implement SKMS, Service Catalogue & Service Level Mgmt in php & .net
• As ITIL Project Manager (2004-5), managed a €1m project to deliver the five core ITIL service processes
• Successfully tailored incident/problem/configuration/change/release management processes to the bank’s needs
• Designed robust implementation plans & problem management processes, achieving group management sign offs
• Successfully co-ordinated global support activities, including change management & production tool improvements
• As Head of Back Office Application Support (2001-04) supported 200+ users with a budget of over €5 million
• Implemented a staff training programme, improving service levels and reducing staff costs by €2m per annum
• Led the smooth operation of equities, treasury, fixed income & derivates operations in London & Frankfurt
• Managed support for key systems including CLS/Global One/ Swift/ AXS-One, Devon/Rolfe & Nolan/Smartstream
• Co-ordinated cross-platform (UNIX, VMS, NT, XP) and multi-database (Sybase, Oracle & MS SQL Server) support
• Improved communications with operations management and pro-actively increased the scope of support activities
• Introduced strict new standards for the secure deployment of applications into the live production environment

Financial Markets Business Systems Manager
ABN AMRO, London
3/1997 – 3/2001 (4 Jahre, 1 Monat)

3/1997 – 3/2001


• Controlled a budget in excess of £10m and supported 400 operational staff
• Ran treasury/fixed income/derivatives operations support by engendering full capability of business critical systems
• Supported market-leading applications, including Infinity, Murex, Devon, OMR, XTAS, Marketview and ECNs
• Managed multi-platform, UNIX/VMS/NT, systems and multiple databases including Sybase and MS SQL Server
• Kept abreast of key business issues and pro-actively evaluated the benefits of IT solutions and technologies
• Consistently drove efficiency improvements and ensured the very highest standards for production releases


Prince2 Practitioner
April 2012

ITIL Expert
Februar 2008


BA (Hons)
ITIL Expert
Prince2 Practitioner

Über mich

Senior versatile, motivated, and highly dynamic Programme Manager who has industry-certificated service management and project management accreditation. Expertise gathered via over 20 years of international experience planning, managing developing and maintaining first-class IT solutions for blue chip financial/services companies. During this time managing and controlling multinational teams across Europe with a track record of ever-increasing levels of service sophistication and efficiency. A well rounded, analytical and meticulous professional, with high energy level, strategic vision and exceptional relationship building and management skills who is seeking his next challenge. In the most recent role took the lead managing a programme to introduce onshore service management into T-Systems. Seeking a role that will ideally be as a Programme Manager or Project Director or IT Operations.

Persönliche Daten

  • Englisch (Muttersprache)
  • Deutsch (Fließend)
  • Europäische Union
  • Schweiz
39 Jahre und 3 Monate (seit 01/1980)
20 Jahre


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