HR Management

1/2013 – offen

For the German Central Organization of a multinational Temp Agency (280.000 applicants in talent pool), HR-Office devised and executed process improvements to reduce operational costs and support a raise of efficiency for client’s in-house HR-teams at multiple locations in Germany. HR-Office implemented smarter processes for application management (ensuring complete applicant data sets), managing the talent pool, administrative support functions (like handling travel costs) and social media presence. Additionally, we supported our client with consultancy on e-recruiting, IT project and release management, offering also training and content management assistance on top. Our client now works with clear KPI’s for its recruitment proces, and benefits from both improved efficiency and proces consistency for its professional image in the market place.

12/2012 – offen

The Challenge: to staff a new NOC for the incumbent broadcasting service provider in the German market
Commercial deadline – requirement to quickly install a core technical team to support two innovative broadcasting services for new customers
„Overaged“ work force, lacking mind set for quick adoption/implementation of new technology, services and process innovation
Key Requirement: experienced engineers with the ability to immediately support product innovation and service quality improvement
Network: ATM, SDH, MPLS, DVB-S/S2, IPv4/IPv6, Cisco Certified (CCNA, CCNP)
Broadcast technology: IPTV, VoD, CAS, OTT, encoders/decoders, MPEG2/4, set-top box, headends Envivio, Tandberg/Ericsson, Thomson, Scientific Atlanta/Cisco

Our Performance: Successful Delivery within Time & Budget

Ramp-up of an international team of 15 experienced NOC Engineers: multi-vendor/competition background, required knowledge and skill base 100% covered

Flanking services: on-boarding, contract management, re-location support

4/2012 – offen

Our Client - Chinese Network Equipment Vendor bidding for a Managed Services Contract with a Tier-2 German Mobile Operator

The Challenge: to convince the Operator of Client‘s HRM capabilities

Customer Relationship Management: Representing the client in customer meetings, acting as Workstream Leader for all HR themes
Bid Preparation/Management: Designing HR transition scenarios; Risk assessment & mitigation planning; Writing the HR chapter for the service delivery proposal, people transfer questionnaire; Document management
HR Consulting: Supporting the Client to set up his HR organisation; Implement effective recruitment processes; Draft an HR development plan; Provide C&B benchmarks; Write/improve job descriptions etc.
Direct Approach: Securing key resources for future service delivery

HR-Office takes pride in having successfully supported our Client to win the Managed Services Contract