IT Support Analyst Desktop/MS

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53119 Bonn


I’m a highly motivated Windows network administrator and network analyst with extended hardware knowledge. The scope of my services includes sound ITIL knowledge and network security skills.

Ich biete

IT, Entwicklung

Projekt‐ & Berufserfahrung

IT Systems Support Analyst
Portman Tech Solutions Limited, London
3/2013 – 12/2013 (10 Monate)

3/2013 – 12/2013


• Responsible for smooth running of IT infrastructure in Roubini Global Economics, Rentrak, ZAK Media, Inspiring Interns, We are social and other highly pressurised media and financial companies
• Care of IT devices including PCs/Laptops/All Apple devices/Tablets/IP Phones/Printers/WiFi AP/Cisco Firewalls/Cisco Network
• Completed Account Administration in Active Directory including Exchange and Gmail email system
• Kept up to date with all IT documentation including auditing of all IT equipment
• Cooperating with the IT head office in the US to apply all IT Projects to the business and provide necessary training

Key Achievement:
• Built and implemented new Small Business Server Solution all Inspiring users in two weeks with minimal impact to the business.
• Created VMware test centre for the better understanding of new Microsoft and other technologies
• Evolved great communication skills with all level of seniority

Service Desk Analyst
Associated Newspapers Limited, London
1/2007 – 12/2012 (6 Jahre)

1/2007 – 12/2012


• Responsible for 1st and 2nd line support to staff at Daily Mail, Mail on Sunday, Loot, Metro, Evening Standard, Irish Daily Mail, Ireland on Sunday and The Independent in highly pressurised media environment
• Supported 5,500+ computer users and 300 + apple users across multiple sites and overseas
• Win XP/7, Active Directory MS Windows server 2003/2008, MS Exchange server 2010, MS Office 2010, VPN, WiFi Access, HP/Dell workstation, Apple Mac/iMAC/MacBookPro and Canon/Ricoh/HP printers, Cisco IPT, Blackberry, iPhone and iPad configuration
• Provided account administration in AD Windows 2008 R2 (AD and Exchange account creation)
• Training in basic ITIL procedures as part of ITIL implementation on newly revamped service desk
• Worked with CA Service Desk System for call logging, tracking, delegation and ownership

Key Achievement:
• Developed customer support skill in huge corporate organization in highly pressurised environment including managing VIP customers
• Migrated all applications from Windows XP to Windows 7 for 5,500+ users in 6 months with minimal disruption.
• Polished my interpersonal skills and understanding of corporate policy within huge IT Department
• Established great planning, monitoring and controlling assignment

Projects within Associated Newspapers;

Project Active Directory Upgrade
• Moved all company accounts to new hierarchy in Active Directory 2008 from Tivoli system
• Transferred company AD structure from Windows 2003 to 2008 R2
• Created all new Account policies for the Helpdesk

Windows 7 and Exchange implementation
• Responsible for smooth implementation from Windows XP to Windows 7 including Application and user training to staff of Daily Mail, Mail on Sunday, Metro, Evening Standard, Irish Daily Mail and Ireland on Sunday, Independent
• Rolled-out new HP/Dell hardware, planning and co-ordinating the time schedule together with department requirements
• Transferred new knowledge of Windows 7 environment to each department representative and arranged face to face training if required

IT Support Analyst
VF Czech Services, Prague, Prague
7/2005 – 7/2006 (1 Jahr, 1 Monat)

7/2005 – 7/2006


• Provided a high level of technical support and advice following ITIL principles, dealing with issues promptly and effectively regarding computer equipment, telephones, printers, scanners and networks
• Undertook routine maintenance of equipment and back up procedures to minimise equipment failure and downtime in the event of disaster
• Dealt with queries and problems in company offices throughout Europe
• Updated the Manage Now call logging system and producing inventories regarding software and hardware placement and installations

Key Achievement:
• Expanded understanding of Symbol Wifi devices in very busy international warehouse
• Established understanding of company processes within international company with USA head office

IT Support Analyst
LCS International, Prague
4/2002 – 6/2005 (3 Jahre, 3 Monate)

4/2002 – 6/2005


• Maintained and configured 14 Microsoft servers with Windows 2000/2003, SQL 7/2000, IIS server, ISA server, & Citrix server, creating and setting up user IDs and permissions including VPN access (AD, DNS, DHCP, FTP, VPN, GPO, Terminal services)
• Provided high level of end-user assistance and support, identifying issues and resolving problems promptly and effectively
• Established security measures covering backups and antivirus software to limit risk and minimise downtime during disaster recovery
• Researched and assessed new software products as they become available, providing feedback on functionality and possible improvements to efficiency within the working environment
• Maintained mobile training centres on 10 laptop (Windows XP, Office 2003, SQL Utility) and 1 server (Windows 2003 server, Exchange 2000 server, SQL 7/2000 server, IIS server) for field operatives to use at external location for training new customers

Key Achievement:
• Evolved knowledge of Microsoft Windows and Exchange server technologies in mid business organization
• Created mobile training centre to help promote newest versions of business applications
• Achieved first MCP certifications

IT Support Analyst
IT Support Analyst, Motokov, Prague, Molotov
1/1996 – 3/2002 (6 Jahre, 3 Monate)

1/1996 – 3/2002


Responsible for 1st 2nd 3rd line support (ITIL) to staff of huge Import Export Company in highly pressurised business environment

• Provided high level of end-user assistance and support using the ITIL framework, identifying issues and resolving problems promptly and effectively on Microsoft platform (Microsoft Windows 95/98/2000, Windows NT4/2000 server, Exchange 5.5, Office 97/2000)
• Developed a high level of communication with all stakeholders, including VIPs
Key Achievement:
• Developed general knowledge of troubleshooting Microsoft Desktop software and technologies in big corporate organization including VIP customer support


Mai 2003


3 A Level (equiv.): Mathematics, Physics & Automatic Techniques,
Ort: Secondary Electro-Technological School, Chomutov



Microsoft Windows 95/98/2000/XP/7, NT4/2000/2003/2008 server,

Exchange 5.5, 2000/2010 server

Office 97/2000/2010

SQL 7/2000,

IIS server

ISA server

Citrix server


Manage Now call logging

WiFi Access

Cisco IPT, Firewall, Network

PC/Blackberry/iPhone and iPad deployments

Über mich

A dedicated and enthusiastic Support Analyst with experience of building Microsoft Windows Systems, who enjoys being part of a supportive and productive team. A customer focused and commercially aware individual with the ability to effectively and efficiently isolate problems and resolve issues. Works well on own initiative and can demonstrate a high level of motivation and organizational skills required to meet targets and deadlines. Thrives in a challenging and pressurised environment, providing a high standard of customer service and care. Possesses excellent interpersonal skills and communicates well at all levels.

Persönliche Daten

  • Tschechisch (Muttersprache)
  • Englisch (Fließend)
  • Europäische Union
22 Jahre und 8 Monate (seit 08/1996)


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