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6/2010 – 6/2013

 Managing a team of helpdesk & technical staff.
 Strengthening the IT infrastructure through to implementing new technologies.
 Responsible for hardware and software installation, maintenance and repair.
 Performing routine audits of systems and software.
 Manage the IT budgets and expenditure on hardware and software.
 Developing & maintaining the company IT systems, software and databases.
 Recommending and implementing improvements and efficiencies.
 Reporting to the IT Director, CIO & Chief Executive as required.
 Having excellent time management, confidentiality & communication skills.
 Having strong IT, commercial, planning and budgeting skills.
 Management of server software and associated backup routines.
 To evaluate, test, advise, train and support I.T. related projects.
 Procurement of IT hardware, software and maintenance products & services.
 Responsible for the recruitment and training of new staff.
 Writing documentation for ICT procedures, security and disaster recovery.
 Maintaining documentation of changes regarding users, functions & systems.
 Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony.

1/2008 – 12/2010

To provide comprehensive, high level, user support for the firm’s core applications as well as 1st, 2nd and 3rd level hardware and systems support as well as the overseeing the overall Discount Shoe Warehouse Information Technology. Projects included visualization of all IT infrastructure.
I supported 70 Retail outlets. Head Office and 2 Warehouses. Over 800 employees.
Managed an IT team of 3 persons.

Highlights Achievements


• Implementation of the Data warehouse infrastructure
• Moving and upgrading Discount Shoe Warehouse from an NT domain environment to Active Directory
• Upgrading and the implementation of all new Terminal servers for the utilization for all the No1shoes Branches
• Implementation of the Mail Marshal and also Web Marshal and SysAid Helpdesk interface software
• Rollout of all 18 new servers, based on the HP platforms
• Implemented the new Backup and disaster recovery processes with new Tape drives and application procedures
• Completion of the overall Discount Shoe Warehouse Internet project which involved replacing all our existing internet needs to a new and improved solution
• Rollout and upgrade of over 500 In house computers and external Branch Tills with an automated Antivirus solution
• Server Room overhauls and upgraded to better solutions.
• Retired 15 old servers

1/2007 – 1/2008

To provide comprehensive, high level, user support for the firm’s core applications as well as 1st, 2nd and 3rd level hardware and systems support to both internal and external requirements

• Provision of a high level of Core Application support to all end users in all centers
• Monitoring calls logged in the Help Desk portal and providing end user support to resolve those calls
• Receiving other requests for support via phone, email and personal interaction and assisting with the resolution of those requests
• Escalation of Help Desk calls where necessary
• Closure of calls and, where appropriate, follow-up to ensure that problems have been resolved satisfactorily
• One to one ‘step-through’ training where appropriate on specific issues/problems
• Tape backup of all key systems in local office
• Backup verification
• Data restoration where requested
• Computer room maintenance
• Help Desk area maintenance
• Desktop/Laptop maintenance, preventative maintenance, troubleshooting and imaging
• User accounts and email setup/maintenance
• User accounts and email removal (departing users)
• Set up and support of portable devices such as PDAs (only where these are approved models)
• Meeting room setups including Video Conferencing, Computers and Data Projectors
• Staff adds, moves and changes including network and phone patching and programming
• Monitoring and purchasing of IT consumables
• Resource monitoring (incl. PCs, Laptops, Printers, Data Projectors, Software, Mobile Phones etc)
• Maintenance of the firm’s computer inventory and mobile phone inventory
• Minor repairs and maintenance (including authorisation of expenditure for such to the value of $2000 per item)
• Identification of hardware and software requirements Some Invoice receipt and processing
• Dealings with vendors & Suppliers