Projekt‐ & Berufserfahrung
12/2012 – 11/2013Tätigkeitsbeschreibung
Responsible for logging all UAT defects and ensuring that prioritization and description of all defects are accurate for the Oracle ERP, Financial and HR modules.
Used HP-Mercury Quality Centre for editing the test designs and test case specifications, the execution of the manual test scripts, logging of the results, the creation of defects, and writing test reports at the end of the UAT test phase
Distributing UAT defects to UAT testers each morning and checking progress during the day and collecting stats relating to pass and fail of each defect and number of retests undergone prior to resolution, time between fix and resolution.
Attended defects meeting with business users, test leads, and developers to determine which defect are required to be fixed prior to go live.
Liaised between developers, architects and UAT testers to resolve any ambiguity in the defects description and determine their criticality and time required to be fixed,
Accepted UAT fixes and builds to be installed into UAT test environment.
Edited High Level Scenarios for provisioning and CRM and Billing, which included but not limited to user journey, registration, Mediation, rating and Payments.
UNIX, ORACLE R12, SQL, Quality Centre, SharePoint and Microsoft Excel
11/2011 – 12/2012Tätigkeitsbeschreibung
Managed a virtual test team off shore and onsite, and produced Test Plans and test exit reports for these domains CRM, Billing, Provisioning, Mediation and On-Line Applications, Oracle ERP, and Java Weblogic applications.
Coordinated testing activities between Service/Delivery managers, Design Authorities, test leads and Third party vendors T-systems and others.
Responsible and accountable for making quotes for testing projects which were sent for approval by EE vendors management
Acted as a testing consultant in project meetings for the Data Centre Rationalisation with client EE.
Created High-level test scenarios for the TAD. HLD and LLD’s produced by T-systems and EE and assisted with Batch jobs scheduling & testing
Produced project plans and communicated those timelines with test leads and updated PM and PTM with progress and escalated issues when arises and completed RAID logs.
Technologies Used: - Java, Oracle, CRM Billing and Quality Centre.
12/2010 – 9/2011Tätigkeitsbeschreibung
Analysis of incidents raised by Vodafone during testing, and categorised them as reproducible, eliminated environmental issues, identified requirement issues and verified criticality.
Responsible for management and tracking of open issues through creation, acceptance and resolution of patch release.
Acted as a filter of raised issues for development, and reported back on the status of tracked issues to Vodafone.
Managed seven testers to perform data service configuration on mobile devices.
Administration of Jira for defect reporting and tracking of all open issues raised internally and by the customer “Vodafone”
Delivered to the customer “Vodafone” against challenging timescale, redelivering apps after retesting the fixes of customer bugs.
Technologies Used: - Jira, MS Excel, Android iOS and Widows devices.
7/2010 – 12/2010Tätigkeitsbeschreibung
Worked for Xing.com on an agile development environment on the Rapid Response team, tested in an agile (scrum) life cycle contributed to the daily Sprint planning.
I was responsible for the web testing of the new functionalities on the Xing platform, understanding the change, documenting the test cases in Confluence for the web site enhancements
Performed the Cross browser testing on the new enhancements and deployed the changes on the Master test environment raising and managing defects in the defect tracking tool Jira.
Built my own Sandbox, used Admin screen to configure the users and used the front end to navigate the web site and execute the test cases
Ensured that the new contents are deployed on the Xing platform successfully using the DIPA tool and the Master environment
Technologies Used: - Jira, Confluence, MS Excel and DIPA tool.
1/2010 – 7/2010Tätigkeitsbeschreibung
Worked for the European Patent Office in The Hague, I was responsible for the UAT test life cycle,
My role involved reading the requirements, discussing technical issues with the developers, business analysts and applications managers
Agree the scope of testing and script the test cases and created the relevant test data
Escalated the test cases to the test execution stage, and supervised the user testers.
Used my experience with SQL queries, HP-Mercury Quality Centre for the Creation of test designs and test case specifications, the execution of the manual test scripts, logging of the results, the creation of defects, and writing test reports at the end of the UAT test phase.
Technologies Used: - Mercury Quality Centre 9.0, SQL Queries, Oracle 11i, UNIX (AIX)
8/2006 – 10/2009Tätigkeitsbeschreibung
Working for O2 responsible for the Component test and the functional E2E test of the CRM” PeopleSoft”, Portal and Prepaid applications
Planned and created test cases and test data (for the CRM and Portal applications including on line shop and customer self care), Ensured that test cases are ready for test execution.
Built in-depth knowledge of the PeopleSoft application, and Web applications – Portal on line shop and CSC Customer self care. Created test plans to define details of the test phase.
Captured the requirements and confirmed that they were adequate prior to the start of the Test phase, executed the test cases and reported the results.
Raised defects, liaised with other interface such as POS, EAI and portal in order to complete the test cycle.
Delivered tested releases to production against challenging time scales.
Reported the progress to the team leads and Compiled the test evaluation reports at the end of each release
Prepared functional test scripts for the Prepaid application
Checked the test cases created by the third party vendor “Danet” and ensured that the test coverage was complete and created new tests where required.
Created data which consisted of pack and promotions, Executed the prepaid test scripts and raised defects,
Technologies Used: Salcus, (CRM Vantive, and PeopleSoft), Test Manager, ClearQuest, and Clearcase, Loop Prepaid, BICS, and Tariff Manager, Lotus Notes, Reflection X, Oracle, and UNIX Linux
1/2006 – 8/2006Tätigkeitsbeschreibung
Working for Patni (Telecom BU UK) and responsible for the SIT of a new Start up Telco in Dubai “DU” I was leading a team of 8 testers who performed functional test of the BSCS version ix.
Ensuring that the necessary scenarios and test cases are in place ready for test execution, using BSCS version IX and working with the Vendor LHS and the Client DU
Responsible for client and vendor management
Requirement capturing and gap analysis
Performing the proof of concept via various billing workshops with the vendor
Managing and integrating test efforts between interfaces such as CRM “Siebel”, ERP, POS and OSS.
Managing the introduction of inexperienced test team,
Successfully delivered against challenging time scales, regularly reporting progress to the client.
Technologies Used: CX (Customer Care tool), Provisioning, Billing, Rating, Interconnect and Mediation, and Quality Centre.
6/2005 – 12/2005Tätigkeitsbeschreibung
I worked for Orange on the BSCS Billing System project
Quickly understood and devised strategies for complex testing models.
Grasped fundamentals of GSM network operators.
Determined Test cases from Functional Specifications
Performed gap analysis between prepaid and post paid requirements.
Used Quality Centre to write test cases, executed functional test scripts and raised defects.
Tested enhancements involving different subscribers from registration to bill collections
Technologies Used: Telecomm BSCS implementation, GSM&UMTS 2G and 3G, KV (Customer Care Module), Mediation, Billing, Provisioning, Number & SIM Management, Vantive (People Soft).
Ort: University of West England
Ort: University College Cardiff
Ort: St. Albans College of Further Education
Experience of client-server, web, J2EE applications and Telecom projects, and delivering them to implementation.
Ten years Experience of structured testing techniques, agile (XP/SCRUM/ Kanban) environments and different testing methodologies (Agile, V-Plan, Waterfall), Performed different types of test (Functional, Integration, E2E, Regression and UAT).
Eleven years of test management Tools experience (Test Director / Quality Centre, Rational Test Manager, ClearQuest, Jira, Confluence, Jira and QA Run).
Experience of relational database & SQL, CRM, Billing, Provisioning, Mediation and Rating and Oracle ERP.
Good knowledge of Clear Case, PVCS, Lotus Notes, All Change, and Share Point (Error Reporting, Configuration Management, and Version Control tool)
Working knowledge of UNIX shell scripting, file search, sorting, and administration, Batch jobs scheduling & testing, PC/LAN configuration, and TCP/IP protocol
Good experience in production and maintenance of Test Strategy, Test Plans and end of test reports
Good awareness of IT contingency, Business Recovery plans. Awareness of ITIL, Service Delivery Elements, and Service Support Disciplines
Ingres and SQL, UNIX System Administration – UNIX Advanced Utilities and Features – UNIX Shell Programming & Utilities – AIX 6000 Administration
Service Delivery – ISEB Training – Service Level Management
Business continuity planning training by “Survive” Institute
PVCS Version Manager for Users and Lotus Notes.
NetWare Service & Support – Netware TCP/IP – hands-on Novel Networking, studied for CNE exams, CNA qualified”- hands-on TCP / IP Inter-working
Postgraduate Diploma in Information Technology, University of West England 1989
Member of the British Computer Society, and "SURVIVE“ Business Continuity Institute
B.Sc. Eng. (Hon) Electrical and Electronics Engineering, University College Cardiff 1986
St. Albans College of Further Education, Three GSCE “A” Levels in Maths and Physics 1983
A results-focused and self-motivated IT Professional with a high degree of commercial acumen demonstrated by an outstanding record of achievement is seeking a new role as a Test Analyst/ QA Engineer that will prove to be both a professional and personal challenge.
A strong pro-active individual and a team player, results oriented and customer focused, with excellent relationship management skills.
ITIL qualified and ISEB trained offering a track record and reputation for delivering high quality software with good knowledge of the full life cycle of the IT projects.