Senior SAP CRM Techno-Functional Consultant

freiberufler Senior SAP CRM Techno-Functional Consultant auf freelance.de
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02445 Brookline
29.04.2019

Kurzvorstellung

- 20 Jahre internationale SAP Erfahrung (R/3, ECC & CRM)
- Konfiguration ECC Service Management, Sales and Distribution
- Konfiguration CRM Sales, Service, Interaction Center, Sales
- ABAP Entwicklung in ECC und CRM
- Middleware
- System Integration

Ich biete

IT, Entwicklung
  • SAP CRM

Projekt‐ & Berufserfahrung

Senior SAP CRM Berater/ABAP Developer - Automotive
Porsche AG, Zuffenhausen
2/2017 – offen (3 Jahre, 6 Monate)
Automobilindustrie
Tätigkeitszeitraum

2/2017 – offen

Tätigkeitsbeschreibung

- Enhancements to existing SAP CRM solution
- ABAP OO development
- WebUI development
- International rollouts
- Data migration

Eingesetzte Qualifikationen

SAP CRM


Senior CRM Functional Consultant, Lead CRM Marketing Consultant
Jaguar Land Rover, Mahwah, NJ
1/2014 – 2/2017 (3 Jahre, 2 Monate)
Automobilindustrie
Tätigkeitszeitraum

1/2014 – 2/2017

Tätigkeitsbeschreibung

• Supported local project team prior, during and post go-live for local roll-out of Global Jaguar Land Rover template to the US market.
• Helped local user understanding CRM Marketing solution
• Designed enhancements for CRM Marketing
• Designed fixes for data inconsistencies due to migration and interface issue of master and transaction data

Eingesetzte Qualifikationen

SAP CRM


Senior CRM Functional Consultant, Lead CRM Order Management Consultant
IBM Blue Harmony, Raleigh, NC
8/2010 – 12/2013 (3 Jahre, 5 Monate)
High-Tech- und Elektroindustrie
Tätigkeitszeitraum

8/2010 – 12/2013

Tätigkeitsbeschreibung

• Designed and configured Opportunity to Cash processes in CRM Sales
• Designed and partially developed CRM enhancements (WRICEFs)
• Lead other CRM consultants
• Worked closely with offshore developers in Minsk/India to guide them through WRICEF documents
• Designed Interfaces from Legacy Systems into CRM
• Provided post go-live support for China and Germany
• Worked on future wave roll-outs for other countries


Senior CRM Functional Consultant, Senior APAP Consultant including WEB UI enhanc
Boston Apparel Group, West Bridgewater, MA
9/2009 – 8/2010 (1 Jahr)
Konsumgüterindustrie
Tätigkeitszeitraum

9/2009 – 8/2010

Tätigkeitsbeschreibung

• Guided and trained junior CRM functional consultant in CRM IC configuration
• Lead Middleware Consultant (initial setup, monitoring, troubleshooting etc.)
• Designed and implemented Customer Conversion and Interfaces to/from external systems using LSMW, IDOCs, Middleware.
• Designed and developed CRM enhancements to Interaction Center application.
• Account identification
• Interaction History
• Customer Fact Sheet
• Account overview
• ERP order integration
• Etc.
• Web UI Development
• Enhancements/Changes to BOL/GENIL
• Enhancement to ERP Order
• Enhancements of BSP UI components
• Integration of third party Call Center
• Integration of Paymetrics


System Architect, Senior CRM Consultant
Sanofi Pasteur, Swiftwater, PA
1/2009 – 2/2009 (2 Monate)
Gesundheitswesen
Tätigkeitszeitraum

1/2009 – 2/2009

Tätigkeitsbeschreibung

• Lead CRM Consultant.
• Analyzed current system landscape including SAP CRM, SAP ECC and legacy systems.
• Performed assessment of current CRM Online and CRM Mobile implementation.
• Reviewed new functionality in CRM 2007 and 7.0 in the areas of Master Data, Activity Management, Marketing and Interaction Center.
• Identified business improvements utilizing new functionality.
• Analyzed current development in SAP CRM and CRM Mobile and identified potential elimination of modifications.
• Researched upgrade options to CRM 2007/CRM 7.0.
• Developed upgrade strategy, roadmap and project plan.


System Architect, Senior CRM Functional Consultant, Senior APAP Consultant
Osram Sylvania, Danvers, MA
9/2007 – 10/2009 (2 Jahre, 2 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

9/2007 – 10/2009

Tätigkeitsbeschreibung

• Lead CRM Service and Sales Consultant.
• Advised Project Management and Steering Committee on overall project improvements.
• Functional adjustments and UI configuration/development during CRM Upgrade to CRM 7.0.
• Supported BW Team in CRM related matters
• Overlooked all CRM Configuration and Development.
• Designed and improved CRM Configuration and Development
• Troubleshooting of Middleware issues
• Developed enhancements to CRM Service using ABAP.
• Service Plan Simulation
• Order Processing
• Action execution via methods
• Billing Smart form and Printer determination
• Invoice Split
• Additional BP and Service order Fields (BDT and EEWB)
• SLA Date Calculation
• Copy routines
• Template enhancements
• Error Report
• Org Data synchronization
• Contract Selection
• Etc.


Lead CRM Configuration, Senior ABAP Consultant
Bentley Systems, Exton, PA
3/2007 – 9/2007 (7 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

3/2007 – 9/2007

Tätigkeitsbeschreibung

• Lead CRM Consultant.
• Designed and implemented CRM Marketing.
• Analyzed, designed and implemented integration issues (Middleware) between CRM and ERP for Order Management and Master Data, especially Business Partners
• Analyzed Master data issues in production and developed solutions to fix corrupt Business Partners.
• Analyzed and fixed Middleware related replication issues of Business Partners between CRM and R/3.
• Designed and implemented enhancements to standard CRM in the area of Marketing using ABAP objects.
• Advised and supported all teams on CRM related topics.
• Provided knowledge transfer to team members.


Lead CRM Configuration
BBH, Raleigh, NC
10/2006 – 3/2007 (6 Monate)
Maschinen-, Geräte- und Komponentenbau
Tätigkeitszeitraum

10/2006 – 3/2007

Tätigkeitsbeschreibung

• Overall Lead CRM Service Consultant.
• Designed system landscape and solution architecture.
• Analyzed BBH’s service related Business processes.
• Analyzed and blueprinted all Sales and Service related processes using SAP ECC and SAP CRM.
• Guided CRM consultants in CRM prototyping
• Provided knowledge transfer and training to team members.
• Development:
• Search help for demo purposes
• Contract determination
• Kit handling (Badi at order item entry)
• Checked all Service related BADIs for blueprinting and scoping of realization


Lead CRM Configuration, Senior ABAP Consultant
Insight, Phoenix, AZ
9/2005 – 10/2006 (1 Jahr, 2 Monate)
Konsumgüterindustrie
Tätigkeitszeitraum

9/2005 – 10/2006

Tätigkeitsbeschreibung

• Involved in project planning.
• Involved in design of system landscape and solution architecture.
• Led Web development team in SAP integration initiatives.
• Analyzed and designed integration scenarios involving SAP ECC, SAP CRM, SAP Portal, SAP Universal Worklist, Web applications and legacy systems.
• Analyzed and designed Pre-Sales business processes.
• Designed and configured SAP CRM solution with focus on Master Data, Marketing and Sales.
• Designed and implemented enhancements to standard CRM in the areas of Org Management, Campaign Management, Opportunity Management, Sales and Workflow with ABAP objects.
• Advised and supported all teams on CRM related topics.
• Provided knowledge transfer and training to team members.
• Service:
• Identified replication issues for service orders/contracts
• Creation of complaints with reference to R/3 billing documents
• Interface between CRM and R/3 – CO (additional fields on internal order)
• Track changes for notes in service transactions
• Service escalation (dependent on contact person’s time zone and business hours)
• Replication of IBase from R/3
• Defaulting service and response profile (no default if there is no reference to a contract)
Create reference object
Assign to date profile
Implement BADI (timezone)
• Development:
• Opportunity Management
• Date profiles
• Actions (reminder emails)
• SLA escalation
• Reference Object
• Workflow development
• Partner determination
• EEWB
• RFC function modules for Web Integration


Lead CRM Configuration, Senior ABAP Consultant
Bentley Systems, Exton, PA
5/2005 – 9/2005 (5 Monate)
High-Tech- und Elektroindustrie
Tätigkeitszeitraum

5/2005 – 9/2005

Tätigkeitsbeschreibung

• Involved in project planning.
• Analyzed and designed Sales “Quote-to-Cash” business processes.
• Designed and configured SAP CRM solution with focus on Sales and Pricing.
• Designed complex Software licensing and contract renewal engine requiring a mix of CRM configuration and ABAP development.
• Designed and implemented enhancements to standard CRM in the area of Sales using ABAP objects.
• Advised and supported all teams on CRM related topics.
• Provided knowledge transfer to team members.
• Development:
• IPC specs for pricing
• Order BADIs
• Business Partner
• Territory Management, Org and Partner determination
• EEWB
• Replication of Service items on sales documents
• Integration of R/3 and CRM (additional field for profit center determination)


Account Manager, Team Lead, Lead CRM Consultant, Senior ABAP Consultant
OfficeMax, Cleveland, OH & Itasca, IL
11/2002 – 5/2005 (2 Jahre, 7 Monate)
Handel
Tätigkeitszeitraum

11/2002 – 5/2005

Tätigkeitsbeschreibung

• Involved in project planning.
• Supervised team members.
• Involved in design of system landscape and solution architecture.
• Analyzed, designed and implemented integration scenarios involving SAP ECC, SAP CRM, SAP BW, Web applications and legacy systems using Middleware, BAPIs, RFC, IDocs and WebMethods.
• Analyzed, reengineered and designed Marketing, Sales and Call Center business processes.
• Designed and implemented SAP CRM solution with focus on Master Data, Campaign Management, Sales and Interaction Center.
• Designed and implemented retail specific Marketing Strategy (RFM analysis) in CRM and BW, extending SAP’s standard RFM segmentation model.
• Designed enhanced CRM Segment Builder, extending SAP’s Segment Builder functionality.
• Designed and configured complex customer hierarchy to fulfill OfficeMax’ extensive RFM analytical requirements.
• Designed and configured CRM Interaction Center.
• Designed a complex OfficeMax specific Interaction Center solution, extending SAP’s standard solution.
• Designed and implemented data conversion strategy for Mainframe Decommissioning project using SAP R/3 Legacy System Migration Workbench (LSMW)
• Designed and developed several enhancements to SAP R/3 and SAP CRM in the area of Master Data, Campaign Management, Sales and Interaction Center with ABAP Objects.
• Advised and supported all teams on CRM related topics.
• Provided knowledge transfer and training to team members.
• Development:
• IPC specs for pricing
• Campaign Management (Segment Builder, Campaign Execution, RFM Modeling, Infosets)
• Business Partner (BDT)
• EEWB
• Interaction Center – Order entry screen
• Use of Standard order Entry and other BADIs while developing a new user interface. Difficult to separate business application and interface (e.g. line item entry, atp check to several systems (no apo), substitution rules etc.)
• BAPI, RFC for WebMethods
• Partner determination, Org determination


Team Lead, Lead R/3 and CRM Configuration
Bookspan, Garden City, NY
4/2002 – 10/2002 (7 Monate)
Handel
Tätigkeitszeitraum

4/2002 – 10/2002

Tätigkeitsbeschreibung

• Supported project planning.
• Supervised team members.
• Reengineered Bookspan’s Direct Marketing business processes.
• Designed a holistic CRM solution for Bookspan based on a common CRM template for the media industry (CCIT).
• Designed functional and technical enhancements to the CCIT template.
• Analyzed and estimated different realization strategies and system landscapes including SAP R/3, CRM and APO.
• Designed and configured a SAP CRM prototype focusing on Campaign Management, Product Catalogs and Products (synchronized with SAP R/3).
• Provided knowledge transfer to team members.


CRM Configuration, Senior ABAP Consultant
Audi, Ingolstadt
12/2001 – 4/2002 (5 Monate)
Automobilindustrie
Tätigkeitszeitraum

12/2001 – 4/2002

Tätigkeitsbeschreibung

• Participated in design and implementation of a call center solution for the worldwide Audi/Volkswagen Group based on SAP CRM.
• Designed and developed several enhancements to SAP CRM in the area of Interaction Center with ABAP Objects.


CRM Configuration
Volkswagen Bank, Braunschweig
11/2001 – 12/2001 (2 Monate)
Banken
Tätigkeitszeitraum

11/2001 – 12/2001

Tätigkeitsbeschreibung

• Participated in conceptual design of a call center agent front-end solution based on SAP CRM integrating Volkswagen Bank’s legacy systems.
• Designed a Volkswagen Bank specific extended data model for product and contract data in SAP CRM.


Project Lead, Senior ABAP Consultant
Syskoplan Consulting, Walham, MA
9/2001 – 11/2001 (3 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

9/2001 – 11/2001

Tätigkeitsbeschreibung

• Managed project
• Supervised team members.
• Designed and developed additional functionality for the Syskoplan internal productive SAP R/3 system with ABAP/4.
• Provided knowledge transfer to team members.


Team Lead, Senior R/3 Configuration, Senior ABAP Consultant, System Integration
Impress, Burlington, MA
7/2001 – 8/2001 (2 Monate)
High-Tech- und Elektroindustrie
Tätigkeitszeitraum

7/2001 – 8/2001

Tätigkeitsbeschreibung

• Supervised team members.
• Designed and implemented business scenarios to interface SAP and Siebel utilizing Impress Middleware (IE 3.5).
• Designed and developed RFC function modules with ABAP/4.
• Realized batch and real time interfaces utilizing SAP R/3 Workflow.
• Developed Impress Function Mappings.
• Designed and developed Siebel enhancements to interface SAP R/3.
• Provided knowledge transfer and training to team members.


CRM Configuration
SAP America / Caterpillar, Peoria, IL
6/2001 – 6/2001 (1 Monat)
Bauwirtschaft, Anlagen- und Schiffbau
Tätigkeitszeitraum

6/2001 – 6/2001

Tätigkeitsbeschreibung

• Worked on proposal for an SAP Mobile Service / Legacy Systems Integration Solution utilizing SAP CRM and Crossworld Middleware.
• Designed potential realization alternatives and estimated realization efforts.


Team Lead, Senior SAP R/3 Configuration, Senior ABAP Consultant
Bertelsmann, Guetersloh
2/2001 – 5/2001 (4 Monate)
Handel
Tätigkeitszeitraum

2/2001 – 5/2001

Tätigkeitsbeschreibung

• Team lead in a multinational realization project to design and develop a ready to roll out CRM template for the media industry (CCIT) based on SAP R/3.
• Supervised team members.
• Designed and developed a Royalty Calculation solution based on SAP R/3 MM with ABAP/4.
• Provided knowledge transfer to team members.


Project Lead, Senior ABAP Consultant, System Integration Specialist
Amadee, Minden
12/2000 – 1/2001 (2 Monate)
High-Tech- und Elektroindustrie
Tätigkeitszeitraum

12/2000 – 1/2001

Tätigkeitsbeschreibung

• Managed project
• Supervised project team members.
• Designed and realized an E-Commerce prototype for book clubs integrating an integrated SAP R/3 backend system for the media industry using Amadee Middleware.
• Designed business and integration scenarios.
• Conceptually supported development of Amadee’s SAP conncetor.
• Designed and developed interfaces with ABAP/4 utilizing Integration Technology and SAP Workflow.
• Developed Amadee Workflows.
• Provided knowledge transfer to team members.


Senior R/3 Configuration
Bookspan, Garden City, NY
10/2000 – 11/2000 (2 Monate)
Handel
Tätigkeitszeitraum

10/2000 – 11/2000

Tätigkeitsbeschreibung

• Team member in an E-Commerce implementation project for Bertelsmann Clubs in the US with an SAP based R/3 backend system for the media industry.
• Interfaced between the Bookspan design team and the CCIT template development team in Germany and the US roll-out team.
• Prepared a request for proposal from an integration point of view.
• Evaluated proposals.
• Provided knowledge transfer to team members.


Team Lead, Senior SAP R/3 Configuration, Senior ABAP Consultant
Daimler Chrysler, Sindelfingen
8/2000 – 12/2000 (5 Monate)
Automobilindustrie
Tätigkeitszeitraum

8/2000 – 12/2000

Tätigkeitsbeschreibung

• Supervised team members.
• Team lead for development and system upgrade.
• Designed and implemented an Ordering and Documentation System with SAP R/3 (Modules MM, PM, FI, CO).
• Designed and implemented enhancements and modifications to standard SAP R/3 PM and MM with ABAP/4.
• Provided knowledge transfer and training to team members.
• Supported users after go-live.


Team Lead, Senior R/3 Configuration, Senior ABAP Consultant
Bertelsmann, Guetersloh
5/2000 – 10/2000 (6 Monate)
Handel
Tätigkeitszeitraum

5/2000 – 10/2000

Tätigkeitsbeschreibung

• Team lead in a multinational realization project to design and develop a ready to roll out CRM template for the media industry (CCIT).
• Supervised team members.
• Conceptually designed and developed a new product life cycle management component of a media catalogue (Program Builder) with ABAP/4.
• Provided knowledge transfer to team members.


Project Lead, Senior R/3 Configuration
DeTe Immobilien / Deutsche Telekom, Muenster, Berlin
1/2000 – 5/2000 (5 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

1/2000 – 5/2000

Tätigkeitsbeschreibung

• Managed project
• Supervised project team members.
• Redesigned internal IT related business processes including Object Management and Purchasing.
• Performed Process Modeling with ARIS Toolset.
• Designed and configured IT Quoting and Ordering System solution with focus on SAP R/3 Plant Maintenance (PM) and Material Management (MM).
• Designed and implemented enhancements to SAP R/3 PM, MM with ABAP/4.
• Conceptually designed a Customer Interaction Center.
• Conceptually designed customer and supplier integration via intranet/internet.
• Provided knowledge transfer and training to team members.


Senior SAP R/3 Configuration, Senior ABAP Consultant
KSB, Frankenthal
8/1999 – 9/1999 (2 Monate)
Maschinen-, Geräte- und Komponentenbau
Tätigkeitszeitraum

8/1999 – 9/1999

Tätigkeitsbeschreibung

• Realized a prototype for Resource Related Billing of Services.
• Designed and configured SAP R/3 solution with focus on Sales and Distribution (SD) and Customer Service (CS).
• Designed and implemented enhancements to standard SAP R/3 CS and SD with ABAP/4.
• Provided knowledge transfer to team members.


Team Lead, Senior SAP R/3 Configuration
Wang, Boston, MA
4/1999 – 11/1999 (8 Monate)
High-Tech- und Elektroindustrie
Tätigkeitszeitraum

4/1999 – 11/1999

Tätigkeitsbeschreibung

• Supervised team members.
• Analyzed and designed Customer Service business processes.
• Designed and configured SAP R/3 solution with focus on Sales and Distribution (SD) and Customer Service (CS).
• Designed and implemented enhancements to standard SAP R/3 CS and SD with ABAP/4.
• Integrated legacy systems and SAP R/3.
• Provided knowledge transfer and training to team members.
• Supported users after go-live.


Senior SAP R/3 Configuration
Elco Kloeckner, Hechingen
12/1998 – 12/1998 (1 Monat)
Maschinen-, Geräte- und Komponentenbau
Tätigkeitszeitraum

12/1998 – 12/1998

Tätigkeitsbeschreibung

• Performed a Realization Study for an integrated SAP R/3 Customer Service System.
• Analyzed and conceptually designed service related business processes (including Service Contracts) using SAP R/3 CS, SD and CO.


Team Lead, Senior SAP R/3 Configuration, Senior ABAP Consultant
Daimler Chrysler, Sindelfingen
11/1998 – 8/1999 (10 Monate)
Automobilindustrie
Tätigkeitszeitraum

11/1998 – 8/1999

Tätigkeitsbeschreibung

• Supervised team members.
• Team lead for development and system upgrade.
• Designed and implemented an Ordering and Documentation System with SAP R/3 (Modules MM, PM, FI, CO).
• Designed and implemented enhancements and modifications to standard SAP R/3 PM and MM with ABAP/4.
• Provided knowledge transfer and training to team members.
• Supported users after go-live.


Project Lead, Senior ABAP Consultant
SAP, Walldorf
3/1998 – 11/1998 (9 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

3/1998 – 11/1998

Tätigkeitsbeschreibung

• Managed project
• Supervised development team members.
• Participated in design and development of SAP’s industry solution "International Qualification Systems (IQ)" within SAP R/3.
• Analyzed and designed business processes of national and international universities.
• Performed object oriented analysis and design using Unified Modeling Language (UML).
• Did object oriented development with ABAP Objects.
• Developed Internet Application Components (IAC’s) using SAP’s Internet Transaction Server (ITS).
• Integrated SAP Workflow into industry solution IQ.
• Used SAP’s variant configuration in order to build courses of studies.


Senior SAP R/3 Configuration
Siemens PN, Muenchen
2/1998 – 2/1998 (1 Monat)
Dienstleistungsbranche
Tätigkeitszeitraum

2/1998 – 2/1998

Tätigkeitsbeschreibung

• Performed a Realization Study for an integrated SAP R/3 Customer Service System.
• Analyzed and conceptually designed service related business processes (including Service Contracts) using SAP R/3 CS, SD and CO.


Senior SAP R/3 Configuration, Senior ABAP Consultant
Xerox, Duesseldorf
1/1998 – 1/1998 (1 Monat)
Maschinen-, Geräte- und Komponentenbau
Tätigkeitszeitraum

1/1998 – 1/1998

Tätigkeitsbeschreibung

• Contributed to design and implementation of an integrated SAP R/3 Customer Service System.
• Designed and implemented enhancements and modifications to standard SAP R/3 CS, SD and MM with ABAP/4.


Team Lead, Senior SAP R/3 Configuration
Sterling Diagnostic Imaging, Wilmington, DE
4/1997 – 11/1997 (8 Monate)
Gesundheitswesen
Tätigkeitszeitraum

4/1997 – 11/1997

Tätigkeitsbeschreibung

• Customer Service team lead.
• Supervised team members.
• Redesigned service related business processes for Sterling’s national and international service business.
• Designed and configured SAP R/3 solution with focus on Customer Service (Installed Base, Service Notification, Service Order, Completion Confirmation).
• Set up Variant Configuration and Variant Pricing for service contracts.
• Provided knowledge transfer and training to team members.


Senior ABAP Consultant
Balzer & Leybold, Koeln
4/1997 – 4/1997 (1 Monat)
Maschinen-, Geräte- und Komponentenbau
Tätigkeitszeitraum

4/1997 – 4/1997

Tätigkeitsbeschreibung

• Designed and implemented enhancements to standard SAP R/3 CS, SD with ABAP/4.


Team Lead, R/3 Configuration, ABAP Consultant
Dell Computer Corporation / SAP, Austin, TX, Walldorf
6/1996 – 3/1997 (10 Monate)
High-Tech- und Elektroindustrie
Tätigkeitszeitraum

6/1996 – 3/1997

Tätigkeitsbeschreibung

• Team lead for R/3 Customer Service (CS) configuration.
• Team lead for several SAP R/3 Customer Service enhancements and modifications.
• Supervised team members.
• Designed and reengineered standard service related SAP R/3 Customer Service processes.
• Designed and implemented enhancements and modifications to standard SAP R/3 CS, SD, MM with ABAP/4.
• Provided knowledge transfer to team members.


SAP R/3 Configuration & ABAP Consultant
Syskoplan, Muenchen
5/1996 – 6/1996 (2 Monate)
High-Tech- und Elektroindustrie
Tätigkeitszeitraum

5/1996 – 6/1996

Tätigkeitsbeschreibung

• Designed and implemented a SAP R/3 Customer Service demo system.
• Designed service related business scenarios.
• Designed and configured SAP R/3 solution with focus on Customer Service (Installed Base, Service Notification, Service Order, Completion Confirmation) and Sales and Distribution (Sales Orders, Service Order Billing, Service Contracts).
• Set up Variant Configuration and Variant Pricing.
• Designed and implemented enhancements to standard SAP R/3 CS, SD with ABAP/4.
• Provided knowledge transfer and training to team members.


R/3 Configuration, ABAP Consultant
Pro Sieben, Muenchen
11/1995 – 6/1996 (8 Monate)
Medienbranche
Tätigkeitszeitraum

11/1995 – 6/1996

Tätigkeitsbeschreibung

• Reengineered and designed IT service related business processes for the whole Pro Sieben Group.
• Designed and configured SAP R/3 solution with focus on Customer Service (Object Management) and Sales and Distribution (Sales Orders, Outline Agreements).
• Set up Variant Configuration and Variant Pricing.
• Designed and implemented enhancements to standard SAP R/3 SM, SD with ABAP/4.
• Provided knowledge transfer and training to team members.
• Supported users after go-live.


Ausbildung

Wirtschaftsinformatik
(Diplom Wirtschaftsinformatiker)
Jahr: 1995
Ort: Bamberg

Qualifikationen

ABAP/ABAP Objects
• Dictionary
• Dialog programming
• Report programming
• Debugging
• WebUI Development
CRM Enhancements
• ABAP Objects
• Enhancement and Switch Framework
• Easy Enhancement Workbench (EEWB)
• BADI implementations
• Use of Post Processing Framework
• System modifications
• Smartforms
CRM Web UI Configuration and Development
• Navigation Bar, Business Role
• Transaction Launcher
• EEWB / UI Configuration Tool / Application Enhancement Tool
• Web UI Framework (BOL/GenIL) and Enhancements
• BSP WD components (View/Viewset /Overview Page, Runtime Repository changes like component usage, component Interfaces and Navigation links), Context etc.
CRM Integration
• RFC/BAPI
• LSMW
• SAP Netweaver XI
• Middleware
CRM Upgrade
• SPDD/SPAU
• System Improvements
CRM Workflow

Über mich

With almost 20 years of experience gained on numerous full-cycle SAP ERP / CRM implementations and upgrade projects for more than 20 international clients operating in a variety of different industries, I have assumed almost any role during all phases of an SAP project including project preparation, business blueprinting, realization, testing, training, go-life, and post-go-live support working as project manager, team lead, solution architect, hands-on functional consultant and technical ABAP developer.
Besides exceptional business process analysis and re-engineering skills I can rely on 20 years of extensive hands-on functional and technical knowledge and experience in SAP ERP (Customer Service, Sales and Distribution and other R/3 & ECC modules) and SAP CRM (Master Data, Marketing, Sales, Service/IBase, Interaction Center & Middleware, including WebUI). In addition, my overall excellent knowledge of all SAP offerings allows me to design and implement complex system architectures that include SAP and non-SAP systems. This unique combination of functional and technical ABAP skills, knowledge and experience ensures a maximum of success on SAP projects to benefit any client.
Most recently I have worked on CRM implementations, with special emphasis on:
- CRM Marketing, Service & Sales
- CRM ABAP Development
- WebUI Configuration and WebUI development
I am a highly motivated and energized project team member who encourages and mentors colleagues to perform to their fullest potential to achieve the best overall team result.

Persönliche Daten

Sprache
  • Deutsch (Muttersprache)
  • Englisch (Fließend)
Reisebereitschaft
auf Anfrage
Arbeitserlaubnis
  • Europäische Union
  • Vereinigte Staaten von Amerika
Home-Office
bevorzugt
Profilaufrufe
1567
Alter
53
Berufserfahrung
24 Jahre und 10 Monate (seit 09/1995)
Projektleitung
5 Jahre

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