Siebel CRM Consultant or Developer

6/2010 – 10/2014

Lead Developer and worked closely with business from solutioning, estimation, develope, testing and implementation.

Lead a team size of 11 members.

Oracle Siebel, Projektleitung / Teamleitung (IT)

12/2008 – 6/2010

Played the Tech Lead role in an efficient way to support the onsite/offshore support model
 Applied the “Agile Methodology” and satisfied the customer needs based on the requirements with minimal time
 Responsible for mapping the business requirement to Siebel functionalities
 Involved in High Level Design documentation and low level design documents
 Responsible to provide all technical support activities to Onsite team
 Worked on EIM for associating a Contact and an Account to an SR
 Worked on Agreements for the account comprises of Entitlements and Metric level based on severity
 Customized the Workflows based on business requirement for the email response module
 Efficiently used Personalization, Runtime Events and Business Services to meet the business needs with minimal down time
 Worked in eService Application (for external users) and customized it based on business needs
 Handled most of the Administrator activities like SRF change, Genbscript, Post Db refresh activities, Component bounce, and new component creation
 Individually created a new application (new URL) for specific customers
 Provided workaround for the cases which is out of scope

Oracle Siebel