BSS/OSS Senior Expert

4/2015 – 5/2017

As Technical Design Authority (TDA) had responsibility for telecommunication products design (on IT side), their implementation, and configuration on a daily basis – in Ordering, Order Fulfilment, Service Management, and Enterprise Product Catalogue management software packages.
Vodafone UK used two separate software packages for Ordering and Order Fulfilment activities.
In Residential / wireless business sector the Oracle OSM and Siebel CRM systems were used. In Enterprise / wireline business sector the Amdocs SOM and Amdocs OMS - CRM systems were used.

Detailed activities included:
• Reviewed technical design of external suppliers in BSS/OSS telecommunication domain.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
• Recommended architectural improvements, design solutions and integration solutions.
• Designed strategic plans for product design in BSS/OSS ordering and billing areas, incorporating industry standard product development practices to support future projects.
• Assessed vendor products and maintained positive vendor relations (Amdocs, Oracle),
• Designed over 35 new or updated wireline and wireless Vodafone UK products. The design included Product Catalogue, Ordering, Service Fulfilment, Product and Network Assurance.

Oracle (allg.), Oracle Siebel, CRM Beratung (allg.), Service Management, IT Service Management (ITSM), Telekommunikation / Netzwerke (allg.)

4/2013 – 11/2014

with Business Analysis, Architecture Design, and Project Management related to BSS/OSS application areas including CRM, Ordering, Billing, IT Service Fulfilment, Assurance, and Trouble Ticketing solutions:

• Managed annual operating budget of OMH company, and its business finances, including paying suppliers.
• Prospected to obtain new accounts while maintaining relationships with existing accounts.
• Performed system analysis, documentation, testing, implementation and user support in BSS/OSS platform projects (see below)
• Gathered requirements and performed gap analysis through design workshops with users.
• Supported system developers by creating system models, diagrams, and charts. Utilizing IT standards (TOGAF, TMForum Frameworks, BPMN, SOA)
• Documented business processes and analysed procedures to see that they would meet changing business needs.
• Developed executive presentations and reports to facilitate project evaluation and process improvement.
• Directed planning, budgeting, vendor selection and quality assurance efforts. Utilizing PM Industry Standards (PRINCE2, PMP, Agile Software Development).
• Supervised the work of team members, offering constructive feedback on their work performance.
• Defined clear targets and objectives and communicated them to other team members.
• Monitored timelines and flagged potential issues to be addressed.
• Coordinated design meetings and decisions across several internal departments and teams.


Key BSS/OSS platforms involved in projects included following key BSS/OSS vendors:
• Amdocs (CES, Clarify, ABP, OMS, EPC/MEC)
• Ericsson (Conceptwave Catalog Management, Order Care) ,
• BMC/Remedy (Remedy ITSM),
• Huawei (NGBSS)

Service Management, IT Service Management (ITSM), Agile Entwicklung, Qualitätsmanagement / QS / QA (IT), System Analyse, SOA (Serviceorientierte Architektur), Dokumentation (IT), IT-Beratung (allg.), Konzeption (IT)

3/2011 – 10/2012

Management of a new Amdocs CRM system implementation team delivering business sales and support functionality to Cortal Consors. Main activities included offshore development teams synchronization, and vast on-site stabilization testing period, followed by acceptance and deployment to production.

Project did finish with production handover of delivered functionality

CRM Beratung (allg.), ITIL, Testing (IT), Management (allg.)