Senior IT Executive / Management Consultant

11/2008 – 7/2012

• Provide the Senior Program Management and Leadership necessary to design, implement, operate, optimize and manage the global infrastructure delivery (worldwide transformation) of a high quality, cost effective technology infrastructure and supporting services.
o End-user services (Service Desk and Onsite Support)
o End-User Collaboration services (i.e. Conferencing, Telepresense)
o Backend services (Data Center and Processes)
o New operating model and organization
o Manage the budget and financial global implications (200+ Million Euro program and 200+ Million Euro recurring, 15+ countries, 800+ cost center, 30+ legal entities)
o Align transformation strategy with company worldwide transformation
o Transform program into new GIS operating model and organization
• End-User improvements
o HDTV Conferencing (150+ rooms), 10+ Telepresense
o 50.000+ Microsoft Lync users, 200+ Access Point Wifi deployments
• Deployment of new BSM (Business Service Management) solution in 10+ legacy environments
• Delivery of projected synergies, stay in budget and exceed financial performance

Service Management, IT Service Management (ITSM), Change Management, Rechnungswesen (allg.), Management (allg.), Mergers / Acquisitions, Personalwesen (allg.), Projektmanagement, Lieferantenmanagement (allg.)