freiberufler Senior Program Manager / Account Director auf

Senior Program Manager / Account Director

  • auf Anfrage
  • 65931 Frankfurt am Main
  • Weltweit
  • en  |  de  |  hi
  • 16.02.2018


+ MBA, PMP, ITIL V3 and FIII Certified. Over 23 years of experience and over 13 years with Dell.
+ Delivered over 3 Portfolios / 6 Programs / Over 30 large Projects across the world. Executed from 7 geos in parallel. Led 120+ resources.

Ich biete

  • IT-Support (allg.)
  • IT Portfoliomanagement
  • Technisches Projektmanagement

Projekt‐ & Berufserfahrung

Large Program / Project Management
Kundenname anonymisiert, Frankfurt am Main
6/2000 – offen (22 Jahre, 8 Monate)

6/2000 – offen



I have vast experience in Delivering large Products / Portfolios / Programs / Projects with 10+ years of Client Facing experience and delivering successful engagements. Profile Summary is given below.

Profile Summary:

+ MBA, PMP, ITIL V3 and FIII Certified. Over 23 years of experience and over 13 years with Dell.

+ Delivered over 3 Portfolios / 6 Programs / Over 30 large Projects across the world. Executed several multiple Programs / Projects in Parallel across Geographies.

+ Delivered multiple Products for large G500 Clients like Lufthansa ACP, Lufthansa LIDO, DIAMOND etc.,

+ Served large Global G500 Clients like Genworth, Lufthansa, UBS, MBNA, First-e, BCBSRI, MBF, Cartus, YRCWT, PUB, Victoria Police, etc.

+ Trusted Partner to with Client CIOs, VPs, Directors, and Managers and provide Strategy, Thought Leadership to the Client Business and to the Engagement as a whole.

+ Pre-Sales support for over $6M per annum, large Program Management and delivered multiple large programs in parallel. Single Point of Contact with End-to-End Responsibilities for the entire Client Engagement including Delivery, Client Relationship Building, leading teams etc.

+ Achieved high Client Satisfaction through one-on-one discussions, Review Meetings, CSAT / NPS surveys and setting up Client Mapping and overseeing Strong Governance and Issue Resolution.

+ Extensive Experience in Planning, Executing, Controlling, Resource Management, Budgets, Time Management, Customer Relationship Management, Escalation Management, End-to-End Large Program / Project Management, Risk Management, innovation, Continual Improvements etc.

+ Client Centric Development, Offering Complex IT and Business Solutions to Clients, Complex Key Account Management, Account Growth, Strategic Planning, Up Selling / Cross Selling. Stakeholder Management etc.

+ Led over 120 Resources with Proven Leadership in Multicultural environment with Resource Management, spread across 7 Geos in parallel with Onsite/Offshore/Nearshore Models. Proven Leadership and Strategy, Mentored Sr. PM’s / PM’s / BA’s, Technical Architects etc.

+ Vast experience in Waterfall, Agile, ITIL Based Service Delivery with Continual Improvements. Experienced in Business Process Evaluation, understanding the processes, suggesting improvements in the process efficiency and also providing IT based and outsourcing solutions.

+ Several new Web Based Complex Applications developed from Scratch. Application Maintenance with stringent SLAs and KPIs 24x7 Global Services with Full Ownership and Continual Service Improvements.

+ Governance through Regular Client Meetings, joint Client Reviews, Steering Committees, Vendor Management, Client interactions, Health Checks, Milestone Reviews, Quality Reviews, Budget Controls etc.

+ Onsite Client facing working in experience with G500 customers in US, European (Germany, UK, Ireland, Poland), Australia, Singapore and offshore delivery from India.

+ Vast experience in tools like MS Projects, MS Word, Excel, PowerPoint, MS SharePoint etc.

Looking forward to hearing from you at the earliest.

Best Regards

Eingesetzte Qualifikationen

IT Portfoliomanagement



Persönliche Daten

  • Englisch (Fließend)
  • Deutsch (Grundkenntnisse)
  • Hindi (Muttersprache)
33 Jahre und 7 Monate (seit 06/1989)
23 Jahre


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